Item: AnyDesk
Rating: 8
Author: Verified User

Overall Satisfaction with AnyDesk

Use Cases and Deployment Scope

We utilize AnyDesk in our tech support department to provide remote access and resolve customer issues. In situations where the user is not technically strong, AnyDesk has also played a role. It is also easier to transfer data quickly through this tool. We didn't need any major setup in a situation where we were stuck. Within a few minutes, it is ready to use.

Pros and Cons

Pros

User friendly to connect remote desktop.
User friendly data sharing.
Not a heavy software.
Quick to setup and start within few min.

Cons

As of now its doing good. may be multi-user remote sessions to work upon.
As such no any additional point i can see which need to improve.
May be appearance wise there is scope to make it more eye cache.

Return on Investment

This helped us resolve the issues remotely, saving the cost of an FSE visit and maintaining uptime.
Simple and lighter version helped to use this at any customer site.
Without much training, it can be used anywhere. We can guide customers in the remote areas to quickly connect.

Usability

Considering the overall experience compared to other products, I find this to be very user-friendly, lighter to use, and accessible to individuals who are not familiar with computers. Data transfer is quicker and easier. There is no need to train people to use this. It can be done with a few instructions over the phone.

Alternatives Considered

BeyondTrust Remote Support

AnyDesk is simpler to use than BeyondTrust. Beyond trust is suitable for a bit, but it's a bit heavy. Major guidance is required to guide the next person. Multiple steps are involved before we get remote access. Sometimes, it gets stuck in between. Beyond trust, data transfer is comparatively slower. It cannot be ready within a few minutes.

Key Insights

Do you think AnyDesk delivers good value for the price?

Yes

Are you happy with AnyDesk's feature set?

Yes

Did AnyDesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of AnyDesk go as expected?

I wasn't involved with the implementation phase

Would you buy AnyDesk again?

Yes

Other Software Used

Microsoft Power BI, BeyondTrust Remote Support, Salesforce CRM Analytics

Likelihood to Recommend

It helped many times to connect with the remote desktop and address customer issues quickly. It also helped with remote troubleshooting, where the network strength is not particularly strong. For quick file sharing, other tools require multiple steps to follow. It can be done quickly with any desk. For a layman, it is easier to guide remotely to start AnyDesk.

AnyDesk Feature Ratings

Remote technical support to customer
Internal support to associates.
Data transfer from remote system

Evaluating AnyDesk and Competitors

Products Replaced

Yes - Some users are using beyond trust , its due to company policy

Key Differentiators

Ease of Use

AnyDesk Implementation

Implementation Rating

Its easy to implement

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Yes

AnyDesk Support

Support Rating

Never contacted anydesk support

AnyDesk Customer Support Pros and Cons

Pros	Cons
None	None

Premium Support

Exceptional Examples of AnyDesk Support

Using AnyDesk

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None