AnyDesk Software in Stuttgart offers their eponymous remote desktop software, designed to provide resilient remote access even with poor network access.
$274.80
per year 1 licensed user with 3 login devices
Splashtop
Score 9.0 out of 10
N/A
Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop presents their solution as secure, high-performing, and fit to specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant. Splashtop Remote Access provides remote desktop connections for business professionals and teams to work from anywhere, using any device.…
$99
per year per user
Pricing
AnyDesk
Splashtop
Editions & Modules
Solo
$22.90
per month (billed annually) 1 licensed user with 3 login devices
Standard
$35.90
per month (billed annually) 20 licensed users in a team
Advanced
$79.90
per month (billed annually) 100 licensed users in a team
Enterprise
Custom
per year billed annually
Splashtop Remote Access Pro
$8.25
per month per user, billed annually
Splashtop Remote Access Performance
$13.00
per month per user, billed annually
Splashtop Remote Support Enterprise
Contact Sales
per month per concurrent technician, billed annually
Splashtop Remote Access Enterprise
Contact Sales
per month per user, billed annually
Splashtop On-Prem
Contact Sales
Splashtop Autonomous Endpoint Management (AEM)
Contact Sales
per month per endpoint, billed annually
Splashtop Remote Support SOS
Starting at $22.00
per month per concurrent technician, billed annually
Offerings
Pricing Offerings
AnyDesk
Splashtop
Free Trial
Yes
Yes
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
AnyDesk is free for personal use and offers a limited set of features and support. Professional users need a license. Only the initiator of a session needs a license, participants are free.
TeamViewer is very expensive, but offers similar functionality. Splashtop is free to use when used with Atera RMM/PSA - very easy to use in this environment as there is no login requirements on Atera Clients and the users endpoint can be managed without the user having to worry …
It is incredibly easy to download and run and most of all its free. It can be downloaded on multiple platforms and I can help my co-workers without worrying about cross platform compatibility.
Quick connection with pre-set clients, where you can connect with or without a password, and even turn on your computer if you have it configured that way. When connecting to multiple devices, managing several windows can be confusing when, in my opinion, it could be better managed by tabs with the connections listed sequentially for visual identification.
Based on the price of their basic plan, Splashtop is easily the best solution available for small installations like mine. I am confident with their security implementation and reconnection to devices after a remote restart have never failed me. They feature many higher-level tools and solutions but I've just never needed to use them.
Seamless RMM Integration - Splashtop’s integration into Syncro is functionally invisible, but in a good way. I don't have to manage a separate contact list or worry about syncing credentials between my RMM and my remote tool. I click "Remote Desktop" in Syncro, and Splashtop launches instantly.
High Performance Graphics & Low Latency - The frame rate and refresh speed are consistently superior to competitors I’ve used in the past. Even when connecting to a client with a dual monitor setup or a slower upload speed, the lag is minimal. The picture quality is crisp enough that I can read fine print on error logs without squinting.
"SOS" Ad-Hoc Workflow - r clients who aren't on a managed contract (my "break/fix" customers), the SOS feature is a lifesaver. I don't have to walk a non-technical user through a complex installation. I just tell them to go to the site, give me the 9-digit code, and I'm in!
we should be able to connect from windows to iphone or ipad, it is now possible to connect to ipad or iphone. AnyDesk can work on this.
the field where we enter remote address should be more visible. New user cannot find where to enter the remote address that takes some time to connect. AnyDesk should change the placement of it.
If we can change the colour theme of the UI that will be an addon thing. when you daily use AnyDesk you get bored of the same UI.
Just like a Xmax UI. Any desk should constantly change somethings which makes the UI visually appealing.
Compared to our prior solution, Splashtop does not "organize" devices nearly as well. They need some some sort of tagging solution so that you can, say, pull up a list of "all machines at this campus" or "All Macs at this site"
The Business App that runs locally feels clunky, and is presented in a weirdly-sized window
This is the best remote access tool to any pc/laptop/desktop. We can make sure that we are 24/7 monitored, connected and if any technical problem arises, there can be a solution remotely with the help of AnyDesk. As AnyDesk has a remote access tool, it is easy to show clients how to do simple technical tasks on their remote pc/laptop just by loggin in from abroad
I believe that I will renew Splashtop without any problems in the coming years as eating stable costs without increases even in critical periods such as the Covid virus, Splashtop allows access to 25 unattended stations and has continuous updates and new features. It also allows resale to users with sub-accounts
I would like to rate it 9 out of 10 stars because the software has significantly simplified the interaction process for us. Additionally, knowledge sharing and team support can be accomplished in just a few seconds through video conferencing and screen sharing. The physical movement of manpower has been minimised after installing this software in our business.
It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way
I recall one outage, and it wasn't very long. We use QuickAssist when someone's having a problem connecting with Splashtop on a Windows machine. Fortunately, that doesn't happen very often. QuickAssist is for the QUICK Assist. Splashtop is far better for addressing more complex support needs.
I've found occasional speed bumps and disconnects that are annoying. I don't know who or what to blame. If there was a way for Splashtop to survive through dropped packets, that might help. A tool like Microsoft Remote Desktop disconnects far more easily than Splashtop does, but Splashtop sometimes requires three to four sessions, or at least shows 3-4 sessions in the logs/reports for a given support call.
I didn't have any technical problems and I didn't suffer from bugs or errors. Customer service has improved a lot and I no longer need to leave the office to go to the user's computer. With AnyDesk I install and remove programs, printers, scanners, settings in general. Screen sharing is excellent and without delays. Overall, I recommend and approve AnyDesk.
The phone number is in the top right of each page of the website and app and when called, the person who picks up (before any automation delays the call) is ready to assist or immediately recognize the appropriate place for a transfer. If transferred to a different department, that department picks up immediately and each person is fully trained to help resolve a (typically user error) call.
It couldn't have been any easier to setup and I have had no issues with it since it was implemented. It's a great product and makes remotely connecting to another device so simple and quick. I can't recommend it enough
Getscreen.me connects remotely directly from your browser, it's very convenient - no need to explain to customers what and how to install. Also, it has a very user-friendly interface. They also have all the necessary features for remote access (file sharing, WoL, black screen, session recording) and are significantly cheaper.
I have not looked at TeamViewer in quite some time but I found Splashtop SOS for me to be at least a 1 to 1 feature switch. And right now connecting to mobile devices to see a customers screen is included with Splashtop SOS and it is a real value add. I hope it says that way. TeamViewer is just too expensive in comparison.
A colleague got a significantly better deal that did not allow him to use Groups. His savings/pricing was far more attractive than mine was. I tried to get that from sales, and they told me it was not an option. That was disappointing.
I bought service for 250 unattended machines. I anticipate the next level will be very expensive, so I may stop at 250. It works very well for our needs. Only recently have I needed to add a second team to add a group of computers, but it's all been great.
It helps us reduce in-person visits, saving time and money.
Being able to serve more than one client at a time is very profitable because, whereas before it was one agent per client in person, now that everything is online, productivity is multiplied
Remote support makes my business possible, period.
Switching from TeamViewer to Splashtop has made a huge difference to my operation: the cost is both lower and more predictable, and getting from "answering the phone from a client in trouble" to "satisfied client" is much faster and easier.
I apologize that I don't actually have hard numbers, but I can sincerely recommend Splashtop and Splashtop SOS. It will make your life and business better!
