What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
121 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2089 Ratings

AnyDesk

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
121 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

TeamViewer

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2089 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

  • AnyDesk ranks higher in 1 feature set: Remote Administration

Remote Administration

9.1

AnyDesk

91%
8.2

TeamViewer

82%
AnyDesk ranks higher in 14/14 features

Screen sharing

9.2
92%
28 Ratings
9.1
91%
280 Ratings

File transfer

8.8
88%
30 Ratings
8.2
82%
265 Ratings

Instant message

9.2
92%
26 Ratings
7.8
78%
245 Ratings

Secure remote access with Smart Card authentication

9.2
92%
20 Ratings
8.2
82%
71 Ratings

Access to sleeping/powered-off computers

8.6
86%
25 Ratings
7.3
73%
183 Ratings

Over-the-Internet remote session

9.1
91%
28 Ratings
8.9
89%
276 Ratings

Initiate remote control from mobile

8.6
86%
27 Ratings
8.1
81%
225 Ratings

Remote management of servers & workstations

9.0
90%
24 Ratings
8.4
84%
235 Ratings

Remote Active Directory® management

9.3
93%
21 Ratings
8.4
84%
80 Ratings

Centralized management dashboard

9.2
92%
25 Ratings
7.8
78%
177 Ratings

Session record

9.1
91%
26 Ratings
8.0
80%
174 Ratings

Annotations

9.0
90%
22 Ratings
8.4
84%
90 Ratings

Monitoring and Alerts

9.3
93%
23 Ratings
8.1
81%
102 Ratings

Multi-platform remote control

9.3
93%
28 Ratings
8.4
84%
217 Ratings

Attribute Ratings

  • AnyDesk is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.2

AnyDesk

92%
30 Ratings
8.3

TeamViewer

83%
322 Ratings

Likelihood to Renew

AnyDesk

N/A
0 Ratings
8.6

TeamViewer

86%
52 Ratings

Usability

9.5

AnyDesk

95%
2 Ratings
8.8

TeamViewer

88%
31 Ratings

Availability

AnyDesk

N/A
0 Ratings
9.0

TeamViewer

90%
5 Ratings

Performance

AnyDesk

N/A
0 Ratings
9.0

TeamViewer

90%
5 Ratings

Support Rating

9.3

AnyDesk

93%
20 Ratings
7.7

TeamViewer

77%
63 Ratings

In-Person Training

AnyDesk

N/A
0 Ratings
5.0

TeamViewer

50%
1 Rating

Online Training

AnyDesk

N/A
0 Ratings
6.0

TeamViewer

60%
3 Ratings

Implementation Rating

AnyDesk

N/A
0 Ratings
10.0

TeamViewer

100%
13 Ratings

Product Scalability

AnyDesk

N/A
0 Ratings
9.0

TeamViewer

90%
3 Ratings

Likelihood to Recommend

AnyDesk

If at this point in the pandemic, remote access to a desktop is necessary for you, then AnyDesk is likely a solid solution. However, as the pandemic winds down, remote access is expected to become less and less critical, and thus, the problem that AnyDesk solves is likely (or perhaps, hopefully) going away. Given the bad reputation for using this program by scammers, many customers do not want to connect through it, so over time, I switched to an alternative to Anydesk - the service Getscreen. me, which connects directly from the browser.
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer is great at setting up and tracking the inventory of systems with which you control. The blank screen option is nice for when you need to connect to a device after hours and do not want to startle the crew that might be working around the space. Recording every session would be helpful to track inappropriate use of the tool.
Anonymous | TrustRadius Reviewer

Pros

AnyDesk

  • It has an inbuilt Wake-on-LAN feature, which allows starting the remote computer with just a click.
  • We can create an easy-to-remember custom alias for different systems, it makes it easy to access the systems without any ID or long numbers to remember.
  • It allows auto adapt resolution, it displays the remote system according to the host systems resolution.
Ankit Kumar | TrustRadius Reviewer

TeamViewer

  • Teamviewer has the ability to set up a Quick Support option so that you do not need to permanently install anything on a user's computer. The user clicks the link you send them and a temp program is installed to help with access.
  • TeamViewer's list of options, once in a session, is the best I have seen. The automatic ability to reconnect when you reboot a user's PC is particularly helpful.
  • Teamviewer easily supports multiple monitors so if on with someone that has 3 monitors you can easily click through each view.
  • Since the application has matured over the years, it has great support both from the publisher and general internet support.
Anonymous | TrustRadius Reviewer

Cons

AnyDesk

  • The auto-update feature on AnyDesk sometimes offers a technical glitch. It does not work properly on few occasions. I really think it may has a room for improvement.
  • When it comes to Mac AnyDesk may seem a little complex at early times.
  • Video recording captures a low quality frame. I think this should be changed because sometimes video recording is the most essential thing.
Sumith Kumar | TrustRadius Reviewer

TeamViewer

  • I would like to see the feature when you connect to the computer remotely if you could blackout the screen so local users can't see what's going on improved as it doesn't work all the time.
  • After completing a connection there is a pop-up that appears to leave a note, should have the option to turn that off.
  • Integration with Malwarebytes doesn't work very well at first as I had to reach out to support a couple of times before the license was activated.
Jose Rodriguez | TrustRadius Reviewer

Pricing Details

AnyDesk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$118.8 per year

AnyDesk Editions & Modules

Edition
Essentials9.991
Performance19.901
EnterpriseCustom
  1. per month billed annually
  2. none
Additional Pricing Details

TeamViewer

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$24.9 1 user, 3 computers

TeamViewer Editions & Modules

Edition
Business$50.901
Premium$102.902
Corporate$206.903
Remote Access$24.904
  1. 1 user, up to 200 managed devices
  2. 50 users, up to 300 managed devices
  3. 200 users, up to 500 managed devices
  4. 1 user, 3 computers
Additional Pricing Details

Likelihood to Renew

AnyDesk

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 8.6
Based on 52 answers
TeamViewer is everything we're looking for in a support tool, the cost for the tool is negligible with the value we receive from the tool. TeamViewer has saved us many times and continues to provide functionality and support for our devices like we haven't seen before in other tools. The ability to use TeamViewer quick connect provides efficient and non-technical ways for our non-tech-savvy end-users to get the assistance that they need while IT has the visibility and control over all of its' computer assets.
Anonymous | TrustRadius Reviewer

Usability

AnyDesk

AnyDesk 9.5
Based on 2 answers
AnyDesk is a complete solution for remote access and control. AnyDesk provides better navigation and UI when compared with other similar software. AnyDesk helped me a lot at times when I've been working from home. The only disadvantage I found is when the network connection is weak. It needs to be managed properly.
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer 8.8
Based on 31 answers
I do not have complaints with the product. In fact, TeamViewer is used by some of our support companies (tech support, accounting, software, etc.), and it performs well. It is simply more product than we needed in our application, and more money than we can justify budgeting.
Anonymous | TrustRadius Reviewer

Reliability and Availability

AnyDesk

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.0
Based on 5 answers
Always available if setup correctly.
Jackie Ramos | TrustRadius Reviewer

Performance

AnyDesk

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.0
Based on 5 answers
The application is built on VNC which is a very stable technology.
Mike Robinson | TrustRadius Reviewer

Support Rating

AnyDesk

AnyDesk 9.3
Based on 20 answers
I didn't have any technical problems and I didn't suffer from bugs or errors. Customer service has improved a lot and I no longer need to leave the office to go to the user's computer. With AnyDesk I install and remove programs, printers, scanners, settings in general. Screen sharing is excellent and without delays. Overall, I recommend and approve AnyDesk.
João Mauricio | TrustRadius Reviewer

TeamViewer

TeamViewer 7.7
Based on 63 answers
the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
Andrew Shannon | TrustRadius Reviewer

Online Training

AnyDesk

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 6.0
Based on 3 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Jordan Paquette | TrustRadius Reviewer

Implementation Rating

AnyDesk

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 10.0
Based on 13 answers
Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
Anonymous | TrustRadius Reviewer

Alternatives Considered

AnyDesk

The free version of TeamViewer is unstable; the remote connection is frequently lost. Anydesk's remote connection is much more reliable and consistent. Even so, I prefer AnyDesk over other software because it's a lot easier to install and runs very well. Aside from that, its simplicity gives it an edge over other software.
Aononna Tazin | TrustRadius Reviewer

TeamViewer

TeamViewer is a popular professional choice for remote management for external service providers and for getting team members in different locations together for online meetings. Market leader, TeamViewer, also has its limitations: especially in terms of security and image quality many users are less than 100% satisfied and are therefore on the lookout for alternatives to TeamViewer.
Rakhi Agrawal | TrustRadius Reviewer

Scalability

AnyDesk

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.0
Based on 3 answers
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Jackie Ramos | TrustRadius Reviewer

Return on Investment

AnyDesk

  • Reduce time and efforts spare for sorting out issues.
  • Increase the overall revenue as able to share and present our products to customers easily and in detail.
  • Control our expenses as we can handle any issue that arises remotely.
  • Improve overall customer services as we act quickly and promptly with any issues.
Hamada El Shahat | TrustRadius Reviewer

TeamViewer

  • Positive: Enable a single technician to work on more than one computer at a time to enable to bill 2x or more the amount of work
  • Positive: Ease of use, requires very little training for new employees
  • Negative: Extremely expensive for a small company
Matthew Strickland | TrustRadius Reviewer

Add comparison