Ascentis (discontinued) Reviews and Ratings

Rating: 7.5 out of 10

Score

7.5 out of 10

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Reviews

164 Reviews

Santis offers you everything in the sales call and delivers only a part of it. Implementation and often is unavailable to communicate with you at all for a long time

Rating: 5 out of 10

Incentivized

September 20, 2021

Use Cases and Deployment Scope

We used Ascentis across the entire office workforce as our Intranet solution and we’re trying to incorporate it into payroll. We also use a sentence for large portion of our management reporting as well as other reporting features. Additionally we had business processes to pull data from our data storage in the cloud, which was then sent to us to be incorporated into our servers that are located on site

Pros

Making an extremely wide variety of reports available
Clearly and concisely relaying what their product can do for the company
Different tools were laid out in an intuitive manner on the interface

Cons

They have not been very responsive when we have had problems in fact sometimes it takes several weeks to get back to them
They promised us the moon and then we’re not able to deliver and everything they promised we had a specific need for some of the data which they said would be available and then they said it wasn’t available when we need it

Likelihood to Recommend

If you need a HR solution and a small to medium size company that does not require any kind of customized reporting then this would be an ideal product. If you require custom reports which nearly all companies require, and you like a responsive client then Ascentis is probably not for you

Philip West

IT Technician/System Analyst in Information Technology at Metals Fabrication (201-500 employees)

Vetted Review

3 years of experience

View profile

New User w/ Honest Feedback

Rating: 8 out of 10

Incentivized

February 21, 2021

Use Cases and Deployment Scope

We use Ascentis for HR and Payroll. We utilize the Employee Self-Service Portal throughout the organization. This helps all forms be completed in the same way for everyone and follows the same flow to ensure updates are made and there is a trail of supporting documentation.

Pros

Streamline HR changes.
2 step approval process between HR and Payroll for those changes.
Support for those items you need assistance with and a payroll specialist that can walk you through those items step by step.

Cons

When submitting changes, an effective date is entered. It would be great, even if approved, those changes do not affect anything until the actual entered effective date.
Sometimes the 2 step process of reaching a payroll specialist when you call in seems a little overboard. I understand that payroll specialists are probably very busy, but using the person that answers the phone as just a middle man is sometimes very inconvenient.
I am looking forward to when the Instawriter process updates and you are able to create forms and such. Simplifying the reporting process and making it more user-friendly would be great.

Likelihood to Recommend

In working with Ascentis in payroll, the program makes my job so much easier. I am new to this position and the learning process has been so much easier with this product than those in the past. I appreciate the patience I am given when I call in for assistance as well.

Verified User

Paraprofessional in Corporate (501-1000 employees)

Vetted Review

1 year of experience

Medium Product

Rating: 7 out of 10

Incentivized

February 11, 2021

Use Cases and Deployment Scope

Whole organization [uses Ascentis] for timekeeping purposes

Pros

The help section is good in some areas

Cons

Communication between CSM and clients
More detailed and streamlined ways to get support
Updates that actually work instead of cause new issues

Likelihood to Recommend

We only use the timekeeping portion [of Ascentis] which is not bad but not great

Verified User

Employee in Human Resources (51-200 employees)

Vetted Review

1 year of experience

HRIS and Payroll System Excellence

Rating: 10 out of 10

Incentivized

February 7, 2021

Use Cases and Deployment Scope

We currently use Ascentis for several parts of the employee services area. We use it for hiring, training, timekeeper services, payroll, and many other parts of the HRIS suite. We switched to Ascentis to help us save valuable time with problems in our old system. The ability to call and get someone to help within minutes was a lifesaver. Our company is small so we all have multiple duties that require our time and sitting on hold wasn't one of them.

Pros

Customer service.
Continuous product improvements
Knowledgeable staff—product specific

Cons

Implementation thoroughness

Likelihood to Recommend

Ascentis has been a wonderful payroll provider and an even better timekeeper solution. Our company needed help to better manage where our time was being spent specific to a product sold and Ascentis listened and implemented a solution in a timely manner and our leaders couldn't have asked for anything better.

Verified User

Team Lead in Finance and Accounting (51-200 employees)

Vetted Review

3 years of experience

Ascentis is great and could be even greater with a few tweaks

Rating: 10 out of 10

February 7, 2021

Use Cases and Deployment Scope

We use Ascent HR, Payroll, and Novatime to offer HR and payroll consulting services to our clients. I personally use Novatime and Payroll every day and HR most days. Our whole company uses the entire suite of products. Using these 3 products together makes it so easy to keep our clients' businesses running smoothly and in compliance with state/federal laws.

Pros

I love the report generator in Novatime.
the way you can add as many journals to a payroll is especially helpful.
I like being able to generate a new temp password for an EE in HR.

Cons

I wish the system would automatically prorate mid-period pay changes for hourly EEs the same way it does for Salary EEs.
I'm trying to learn the Instawriter for custom reports and wish it was less complicated.
It would be helpful if there was a popup that told managers approving timesheets when an ee has close to or more than 24 hours for one day because they have forgotten to put PM instead of AM or vice versa.

Likelihood to Recommend

Ascentis is great for processing payroll and timekeeping. I also love the community site and the customer service when I call them is top-notch. Chris Warner is badass! Getting a hold of the tax specialist is somewhat harder and takes a while to get a response.

Dawn Erin

Senior Payroll Specialist in Finance and Accounting at Palm Payroll, LLC (1-10 employees)

Vetted Review

3 years of experience

View profile

Short, Sweet and Simple, Sincere Review

Rating: 8 out of 10

February 7, 2021

Use Cases and Deployment Scope

Ascentis is being used as the human resource, payroll, benefits, and timekeeping platform across the entire organization. It has simplified and streamlined processes among every department, creating a more user-friendly and information sharing/availability dynamic that has been applauded by all.

Pros

Self service portal-allowing for one stop information sharing.
Benefit enrollment platform and vendor file feeds.

Cons

I was bothered by the fees charged to setup a new carrier connection.
I wish the ESS portal was APP friendly.

Likelihood to Recommend

Tech support is awesome. I tend to get resolutions fairly quickly, which makes issues seem minor.

Ann Drake

SR VP of HR in Human Resources at MS Home Corp (51-200 employees)

Vetted Review

3 years of experience

More bang for your buck! And great support to boot!

Rating: 10 out of 10

February 7, 2021

Use Cases and Deployment Scope

Ascentis/Nova Time is used throughout our whole organization for our timekeeping and attendance needs in all seven locations, coast to coast. We also use the point system within Nova Time.

Pros

Captures unclaimed punches.
Give us the ability to see the history of leave used.
Very user friendly
Can generate automatic warnings in regards to attendance or tardies.

Cons

Be able to change the name label if needed.
Be able to see the accrual history on one page instead of the need to keep scrolling.

Likelihood to Recommend

I believe this is one of the most user-friendly timekeeping software I have used.

Verified User

Administrative Assistant in Human Resources (501-1000 employees)

Vetted Review

3 years of experience

Technical System View

Rating: 7 out of 10

Incentivized

February 7, 2021

Use Cases and Deployment Scope

[Ascentis] allowed us to transition from paper processes to electronic and streamline our work. It provided a platform for employees to use to update all their information.

Pros

Provides a single platform where employees can enroll in benefits, update personal information, complete online training and performance reviews.
Provides leadership a platform to process employment related items, review all team data in one location and receive leadership training.

Cons

Updating the system so it is one platform and not two.
Create changes to the benefit enrollment process and upgrade the system so hire dates do not need to be changed to trigger benefits for status changes.
Focus updates on HR Admin, mobile application, ATS and transitioning to one platform. Larger areas of focus have been on the payroll portion of the system with a few updates to other areas.
When something is broken, quicker turn time on fixing the issue.
System needs updates to support AAP reporting.

Likelihood to Recommend

Ascentis has most of the platforms we need; however, it operates as two systems and not one which require two sets of security updates. I would recommend it for a smaller company transitioning from a paper product to automation. I would not recommend it for a company who is a super user.

Verified User

Director in Human Resources (501-1000 employees)

Vetted Review

3 years of experience

Ascentis works for mid-sized manufacturing HR needs

Rating: 9 out of 10

Incentivized

January 11, 2021

Use Cases and Deployment Scope

Ascentis is used for recruiting, applicant tracking, onboarding, HRIS, timekeeping, payroll, talent management, and learning management. It is used by every employee in the organization. Ascentis addresses the business problem of HR as a service, flow to minimize errors, compliance, and accuracy in payroll.

Pros

Product flow, robust system--linked to all-in-one HR network
Customer service availability is good, although slow at the beginning of the year
Reporting improvements with online-based option recently

Cons

Recruiting--poor applicant experience ratings
Reporting option too robust--needs simplification in HRIS
Support often needs to forward my questions to a specialist--consider directing more easily to a specialist so I don't have to wait (option for "do you need a specialist?")

Likelihood to Recommend

I am a part of an HR peer group in my region. I have "shown off" the Ascentis system a couple of times and most of my peers are jealous at the robust options in Ascentis--the minimization of duplicate entries in particular. This system has saved our company from having to add a full-time staff member because it works so well.

Ascentis was very difficult for me to use at first. I came from a similar sized company of 118 people, which used Bamboo HR for HRIS and recruiting and outsourced timekeeping and payroll to other, less robust platforms. The company had just purchased Ascentis a few months earlier and the owner/decision maker for the purchase had left before the system was fully established. This caused me a large amount of pain and it took a while for me to be sold on the product. I was convinced for months that we had over-bought for our company needs. Once I was able to fully integrate all the pieces of the system, I was overjoyed with it. Perhaps when you have a client going through this type of turnover issue in HR, it might be good to have a team member specifically assigned to contact them weekly. I appreciate the online forum and training options, but because of the background of the role and how many people I was expected to hire at the time, I really had to learn by making mistakes on the fly. It was a struggle getting started for me.

Carrie Mennis, SHRM SCP

Director of Human Resources in Corporate at Dakotaland Manufacturing, Inc. (51-200 employees)

Vetted Review

4 years of experience

View profile

Ascentis--once you get past the learning curve, it's great

Rating: 10 out of 10

December 30, 2020

Use Cases and Deployment Scope

We use Ascentis in the HR department as well for our employees (as a timekeeping system).

Pros

Ascentis helps out when I don't understand something with the system and need help figuring it out.
They are good at responding back.
I like the Ascentis community. It has a lot of useful information for its users.

Cons

I think the time responding back could be a lot quicker than it has been.

Likelihood to Recommend

I like Ascentis. Once you get used to using it, it is fairly easy.

Verified User

Employee in Human Resources (51-200 employees)

Vetted Review

2 years of experience

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