New User w/ Honest Feedback
February 21, 2021

New User w/ Honest Feedback

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Ascentis

We use Ascentis for HR and Payroll. We utilize the Employee Self-Service Portal throughout the organization. This helps all forms be completed in the same way for everyone and follows the same flow to ensure updates are made and there is a trail of supporting documentation.
  • Streamline HR changes.
  • 2 step approval process between HR and Payroll for those changes.
  • Support for those items you need assistance with and a payroll specialist that can walk you through those items step by step.
  • When submitting changes, an effective date is entered. It would be great, even if approved, those changes do not affect anything until the actual entered effective date.
  • Sometimes the 2 step process of reaching a payroll specialist when you call in seems a little overboard. I understand that payroll specialists are probably very busy, but using the person that answers the phone as just a middle man is sometimes very inconvenient.
  • I am looking forward to when the Instawriter process updates and you are able to create forms and such. Simplifying the reporting process and making it more user-friendly would be great.
  • Being able to print off-cycle checks instantly and complete all reporting and tracking within the system is much better than manual calculations that cost more and risk more error.
  • Overall, the cost of using Ascentis vs. doing everything ourselves manually saves us money.
Every time I call in for assistance, I am greeted with kindness and patience. In being new to this product and position with this company, I have many questions and want to understand why we are doing something a certain way. Support at Ascentis is always kind to explain why and how we are doing what we are doing.

Do you think Ascentis (discontinued) delivers good value for the price?

Yes

Are you happy with Ascentis (discontinued)'s feature set?

Yes

Did Ascentis (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Ascentis (discontinued) go as expected?

I wasn't involved with the implementation phase

Would you buy Ascentis (discontinued) again?

Yes

QuickBooksPOS, Microsoft 365 (formerly Office 365)
Overall, the process runs smoothly and easily. There are only a few minor details I have ran into that I would see if an adjustment could possibly be made. On my end, those things can manually have a process to make them work as I need.
In working with Ascentis in payroll, the program makes my job so much easier. I am new to this position and the learning process has been so much easier with this product than those in the past. I appreciate the patience I am given when I call in for assistance as well.

Ascentis (discontinued) Feature Ratings

Employee demographic data
9
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
10
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
9
Approval workflow
10
Balance details
9
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
8
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated