New User w/ Honest Feedback
February 21, 2021
New User w/ Honest Feedback

Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ascentis
We use Ascentis for HR and Payroll. We utilize the Employee Self-Service Portal throughout the organization. This helps all forms be completed in the same way for everyone and follows the same flow to ensure updates are made and there is a trail of supporting documentation.
Pros
- Streamline HR changes.
- 2 step approval process between HR and Payroll for those changes.
- Support for those items you need assistance with and a payroll specialist that can walk you through those items step by step.
Cons
- When submitting changes, an effective date is entered. It would be great, even if approved, those changes do not affect anything until the actual entered effective date.
- Sometimes the 2 step process of reaching a payroll specialist when you call in seems a little overboard. I understand that payroll specialists are probably very busy, but using the person that answers the phone as just a middle man is sometimes very inconvenient.
- I am looking forward to when the Instawriter process updates and you are able to create forms and such. Simplifying the reporting process and making it more user-friendly would be great.
- Being able to print off-cycle checks instantly and complete all reporting and tracking within the system is much better than manual calculations that cost more and risk more error.
- Overall, the cost of using Ascentis vs. doing everything ourselves manually saves us money.
Do you think Ascentis (discontinued) delivers good value for the price?
Yes
Are you happy with Ascentis (discontinued)'s feature set?
Yes
Did Ascentis (discontinued) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Ascentis (discontinued) go as expected?
I wasn't involved with the implementation phase
Would you buy Ascentis (discontinued) again?
Yes
Comments
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