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Ascentis--once you get past the learning curve, it's great
Updated February 05, 2021

Ascentis--once you get past the learning curve, it's great

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ascentis

We use Ascentis in the HR department as well for our employees (as a timekeeping system).
  • Ascentis helps out when I don't understand something with the system and need help figuring it out.
  • They are good at responding back.
  • I like the Ascentis community. It has a lot of useful information for its users.
  • I think the time responding back could be a lot quicker than it has been.
  • I think the employees like this system. It is fairly easy to use.
The timing in responding back.

Do you think Ascentis (discontinued) delivers good value for the price?

Not sure

Are you happy with Ascentis (discontinued)'s feature set?

Yes

Did Ascentis (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Ascentis (discontinued) go as expected?

Yes

Would you buy Ascentis (discontinued) again?

Yes

Ascentis
I am still learning even though it has been two years. However, with all the updates and so many different programs, there is so much to learn. I do like being able to build reports in the system.
I like Ascentis. Once you get used to using it, it is fairly easy.

Ascentis (discontinued) Feature Ratings

8.0
Employee demographic data
9
Employment history
8
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
8
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.0
Pay calculation
8
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
8
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
8.0
Approval workflow
8
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
9.0
View and generate pay and benefit information
Not Rated
Update personal information
9
View job history
9
View company policy documentation
Not Rated
Employee recognition
Not Rated
7.0
Tracking of all physical assets
7
9.0
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
7.0
New hire portal
6
Manager tracking tools
8
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using Ascentis

63 - The employees use the system to clock in and out.
We contact Ascentis support if we have any problems.
  • Reports
  • Time system
  • HR administration
  • Payroll
  • Taxes
  • Creating reports the way we would like them created
  • New graph chart
  • Being about to access information without logging into the admin side
  • To create reviews for managers and employees
I like the ease of using this software. If the response time was a little quicker, I would definitely give them a 10.

Evaluating Ascentis and Competitors

Yes - Tracksmart
  • Price
  • Product Features
  • Product Usability
No, this was in process when I was hired.

Ascentis Implementation

The support team was helpful making sure my boss knew or understood so that she could in turn teach me.
  • Implemented in-house
Change management was a major issue with the implementation - My boss handled everything. I was handed down information about everything from her.
  • Timekeeping system not working properly
  • Errors when logging in

Ascentis Training

  • Online training
The support team did good passing training information along so that we could understand what we were doing. Also, the community was also a good place to go to to learn new things.
There are somethings that I have had to learn on my own, which was not a problem. For example: the report, I had how to make myself comfortable creating them how I needed to create them to meet whatever need I needed at time.

Configuring Ascentis

Ascentis Support

ProsCons
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
None
Not Sure
They always provided exceptional support to my boss.

Using Ascentis

ProsCons
Like to use
Easy to use
Consistent
Not well integrated
  • Logging in and out
  • Accessing employees' information
  • In the beginning, creating the reports
Yes, but I don't use it - 

Ascentis Reliability

I am slowly getting use to this system and it is fairly easy to use.
They normally give you notice when an update will affect the use of the system. Otherwise, when we have an error , we send a message to the support team. Sometimes someone will get right back with you and sometimes it takes a while.
Yes, this pages do load pretty good but there are times when things are slow and I believe that's because they are sometimes trying to do updates.

Relationship with Ascentis

I did not personally work with the vendor during the sales process but my boss informed me about how happy she was with the salesperson and how helpful and smooth the transaction went.
After the deal was closed, they still kept in contact to make sure that things were going the way they should.