Avaya UCaaSFormerly Avaya OneCloud UCaaSPricing

Happy with the overall service and value for money

Cost is simple and in OPEX model Easy to add users with same cost structure No investement required … The solution fulfill all our requirements for a acceptable price.

all. The problem with some was price, all their capital expenditure was already finished and therefore it was more expensive to go VoIP than stay with PBX … without them being delivered here for us to onward ship, which got very expensive with Athens. Communication is difficult…

Phones, Physical SIP phones at employee desks at their office. The biggest value for Avaya UCaaS for us is the ability to answer calls from multiple places … contact history, be it their phone conversations, text messages. Another big value is complex call queues and complex scheduling abilities to enable different … surprise costs, predictable billing, the most amount of…

Cheaper call transfer between dispersed teams No physical line rental or on prem … business - however we tested these features and they work well. This is also cheaper than Teams PBX and more flexable.

More features, simple, and less expensive

cost saving: by adopting a cloud based UCaaS solution, businesses can reduce capital

Pricing was great. The functions we currently have are great, when I need to contact

Hard to measure - bills can be a surprise. Inconsistent pricing from contract signing to adding new users … easily transfer a call from desktop phone, to mobile app seamlessly. More cost effective than Microsoft teams once you factor in calling. More feature rich

from any device no matter where I am. The monthly fee we pay for this service is considerably cheaper than what we paid the local phone company. The initial … Save on money with cheaper phone lines Able to conduct business away from office (the app) texting

ACO seems to be better value for our business and is at least as easy to use as the other simialr programs

and BlueJeans. The cost is also a factor. There needs to be a more aggressive strategy around a better and more competitive monthly cost model.

We keep things simplistic. Yet we have found great value in the Avaya APP for remote working and connecting with clients. The texting … place where it is still used. We can get the faxes without all of the extra cost.

Cost center is not complete. Need an export to Excel for example. For a big company … lawyer. Too complicated for industry company or hotel because of licence cost and communications pack…

Avaya Cloud Office affords us all of the features of a large telephone system without us having to worry about a big box in our phone closet- our employees … of the different features included without us being concerned with extra fees or surcharges. The telephone sets have…

Price Product Features Product Usability

Its Cheaper than the traditional system we had

In a lot of cases it's been cheaper paying for Avaya Cloud Office instead of many POTS lines. Some offices struggle

High pricing Software upgrade Need hard training to operate … Better collaboration High cost Improved revenue … mess up using different platforms for everything but the problem is the cost, it is very costly as compared to other products available in the market.

More expensive than previous solution Some cost benefits during COVID lockdown Overall ROI neutral or

Allows employees to work remotely. Less cost...no desk equipment.

Price Product Features Product Usability

58% by switching to Avaya from our old provider Avaya were overall 33% cheaper than the other suppliers who quoted for our project The desk phones were

Pricing is competitive ROI has improved

Price per user fit the budget Cumulative minuts per month At the moment positive