I not only sell it.. I use it every day
June 23, 2023

I not only sell it.. I use it every day

Atris Everson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller

Overall Satisfaction with Avaya UCaaS

I use it as my everyday phone. I use and sell ACO. It simplifies my workflow and allows me to stay connected with my team. Having chat, efax, and texting is a great addition for a phone system. It also allows me to connected no matter where I am at in the world.

Pros

  • Mobility
  • Conferencing
  • Chat
  • Uses Avaya J series handsets

Cons

  • adhoc conferencing is limited to 3 users
  • Better included CC features
  • location based E911 notifications
  • Simplicity
  • Feature rich
  • Easy to manage - Spend less time administrating and more time using

Do you think Avaya UCaaS delivers good value for the price?

Yes

Are you happy with Avaya UCaaS's feature set?

Yes

Did Avaya UCaaS live up to sales and marketing promises?

Yes

Did implementation of Avaya UCaaS go as expected?

Yes

Would you buy Avaya UCaaS again?

Yes

More features, simple, and less expensive
well suited for small to medium businesses. Doctors offices, clinics, and schools. It has some challenges when used in an industrial environment. It works well in Environments where users are mobile.

Avaya UCaaS Feature Ratings

7.3
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
2
Directory of employee names
10
7.9
Answering rules
7
Call recording
10
Call park
10
Call screening
6
Message alerts
6
Business SMS/External Messaging
8
Online Fax
10
Voicemail Transcription
6
10.0
Mobile app for iOS
10
Mobile app for Android
10
9.0
High quality audio
10
High quality video
8
10.0
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
9.0
Desktop sharing
9
7.0
Live chat
7
10.0
User authentication
10
Participant roles & permissions
10
9.0
Centralized communications management
6
Team messaging
10
Team document sharing
10
Call and meeting analytics
10

Comments

More Reviews of Avaya UCaaS

  1. Home
  2. Unified Communications as a Service (UCaaS) Solutions
  3. Avaya UCaaS Reviews
  4. User Review of Avaya UCaaS