Simply and powerfull system!
January 07, 2022

Simply and powerfull system!

luca brandolini | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya Cloud Office

We needed a scalable solution, completely in the cloud that would allow us to work anywhere but above all had a system of statistics and monitoring of the work. Avaya Cloud office!

Pros

  • Queue stasistics and monitoring
  • Work anywhere
  • Scalable
  • Easy to use
  • User friendly
  • Easy to menage

Cons

  • Presence integration with Microsoft Teams
  • Automatic logoff when user are not connected via Application
  • Better calendar integration, when users are OUT OF OFFICE automatic turn off "accept queue calls"
  • Price per user fit the budget
  • Cumulative minuts per month
  • At the moment positive at all
We do not use the additional features, only the telephone ones. For everything else, we kept MS Teams
The solution has always worked. In addition to the normal initial training and some small adjustments all are perfect. Excellent support team
Since the presence of Teams is not updated while you are on the phone, we are not benefiting from any integration. We use MS Dynamics but it has not yet been connected.
not used.

Do you think Avaya UCaaS delivers good value for the price?

Yes

Are you happy with Avaya UCaaS's feature set?

Yes

Did Avaya UCaaS live up to sales and marketing promises?

Yes

Did implementation of Avaya UCaaS go as expected?

Yes

Would you buy Avaya UCaaS again?

Yes

Microsoft 365 (formerly Office 365), Microsoft Power BI, SDL Translation Management System
Offices with stable members who use the system on a daily basis. Offices with alternate members where you need to buy too many licenses to cover all users

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