TrustRadius Insights
Users of Bokun have found the software to be a valuable tool for managing reservations and improving organization within their businesses. …
Starting at $49 per month
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What is Bokun?
Bokun is a cloud-based booking management solution designed for travel and tourism businesses of all sizes, from small single-person tour providers to large international OTAs and resellers. It offers an all-in-one software solution that enables users to manage reservations, inventory, resources, content,...
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Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.bokun.io/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $49 per month
Product Demos
CPE233 Experiment 2 Demo - Bouncing LED- Bokun Feng & Andrew Lam
YouTube
Bond meets Q scene/ Acting Demo Reel by Pasha Bokun
YouTube
Product Details
- About
- Tech Details
What is Bokun?
Bokun is a cloud-based booking management solution designed for travel and tourism businesses of all sizes, from small single-person tour providers to large international OTAs and resellers. It offers an all-in-one software solution that enables users to manage reservations, inventory, resources, content, images, pricing, payments and more in one platform. The robust reporting feature allows users to monitor key performance indicators such as revenue growth or website traffic.
The online booking engine of Bokun provides users with the ability to create custom booking websites with ease. Businesses can publish real-time availability across different channels and provide instant exposure to a wider customer base by connecting with major OTAs. With Bokun's mobile-friendly widgets, customers can book products on any device at any time while the flexible pricing features are perfect for managing multiple currencies and rates. All bookings made through the system are centralized in one location which helps improve efficiency by reducing manual processes often involved in multiple systems. Overall,Bokun aims to make it easier for tour operators within the experience sector to manage bookings using its advanced features and user-friendly interface.
Bokun Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of Bokun have found the software to be a valuable tool for managing reservations and improving organization within their businesses. With its user-friendly interface and ease of use, Bokun has effectively helped users control reservations and streamline the booking process, making it easy for everyone involved. The support provided by Bokun's team has also been highly appreciated, as they assist with site setup and promptly address any issues that may arise.
One of the key business problems solved by Bokun is the consolidation of experiences from different suppliers and sellers into one system. This provides users with a reliable and practical solution, allowing them to manage multiple offerings in a centralized way. Additionally, Bokun facilitates the establishment of new agreements and connections with sellers, making it easier for users to expand their business network and reach more customers. Users have also benefited from the online booking feature of Bokun, which allows for worry-free management of allotments and seamless integration with platforms like Expedia and Viator.
Furthermore, Bokun has proven to be an effective solution for accommodation providers by streamlining booking and payment processes. It enables online payments, improving the check-in experience for guests and providing a convenient solution for both the business and the customer. While some users have mentioned issues with support response times and technical staff, overall, Bokun's customer service has been satisfactory. The positive corporate culture and working experience with the Bokun team have also contributed to its acclaim as a market leader in tour software, suitable for businesses of any size, offering excellent support and channel management functions.
Attractive User Interface: Users have praised Bokun for its visually appealing user interface, which has been described as modern and intuitive. Several reviewers have mentioned that the interface is easy to navigate, allowing them to quickly find the features they need without feeling overwhelmed or confused.
Effective Booking Process: Many users appreciate how Bokun streamlines the booking process, making it simple and efficient for both customers and businesses. Reviewers have noted that the new interface and booking widgets in Bokun have simplified the process of making a reservation, reducing the number of clicks required. This streamlined approach has resulted in a smoother experience for customers and increased efficiency for businesses.
Integration with Other Platforms: Bokun's integration capabilities with API and other platforms such as Expedia and TripAdvisor are highly valued by users. Numerous reviewers have expressed their appreciation for this feature, as it allows them to easily connect with these popular platforms and reach a wider audience. The seamless integration not only saves time but also helps businesses increase their visibility and attract more bookings.
Complicated Management of Experiences: Several users have found the management of experiences in Bokun to be complicated, expressing difficulty in navigating and utilizing this feature effectively.
Poor Customer Service: Some users have expressed frustration with the customer service provided by Bokun, stating that they have experienced long response times. One user mentioned waiting for a response for as long as six months, which has negatively impacted their experience with the software.
Downtime and API Issues: Users have reported experiencing downtime and encountering issues with APIs in Bokun. These disruptions caused significant problems until they were resolved, impacting the overall reliability and functionality of the software.