SAP Commerce Cloud

Score8.3 out of 10

236 Reviews and Ratings

What is SAP Commerce Cloud?

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Categories & Use Cases

Media

Screenshot of the Product Cockpit for managing catalogs, categories and product content

Screenshot of Order Management Capabilities including sourcing and allocation rules

Screenshot of commerce sites on two different mobile devices

Screenshot of a landing page from an e-commerce site

Screenshot of a web page with product categories and search results from an e-commerce site

Screenshot of headless commerce storefronts

Screenshot of Product content optimization to improve discovery across every digital touchpoint.

Screenshot of product discovery and personalization to turn shopper intent into purchases.

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Screenshot of the Product Cockpit for managing catalogs, categories and product content

Product catalog & listings
Products are easy to browse; listings include descriptions, photos, 360-degree views, and/or videos.
Category average: 8
Order processing
Includes tools or integrations for order processing.
Category average: 8.3
Product management
Product catalog can be easily updated.
Category average: 7.7

Promotions & discounts
Includes tools for offering and redeeming coupons, promotional codes, and time-based discounts.
Category average: 7.6
Mobile storefront
Customers can easily shop on mobile devices; storefront is responsive or mobile optimized.
Category average: 7.8
CMS
Beyond product catalog, includes basic content creation and management features such as blogging capabilities.
Category average: 7.1

Most Frequent Users

Top 3 industries using SAP Commerce Cloud.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Manufacturing

22.5%

250 installations of 1,110

“Seamless integration with ERP and other systems.”
— Software Architect, SPX (Enterprises)

#2 most frequent

Professional, Scientific, and Technical Services

22.3%

247 installations of 1,110

“SAP Commerce Cloud is being used by one of our Electronics client for their D2C sites in their 180 countries of business.”
— Architect, IBM

#3 most frequent

Retail Trade

7.4%

82 installations of 1,110

Pros

Robust integration with SAP ERP and S/4HANA systems
Effective order management capabilities
Centralized product catalog management for data consistency

Cons

High complexity and steep learning curve for backend operations
Challenging deployment and upgrade processes
High cost of ownership and implementation

Ayyappa B K

Principal IT Architect in Information Technology at Honeywell Technologies (10,001+ employees)

Use Cases and Deployment Scope

We are using Commerce Cloud in our organization for B2B ordering journey. Few issues related to data availability

Pros

Managing users along with B2B unit mapping
Promotion engine
Entire configurable SKUs during check out journey

Cons

Data backup during deployments are going to take more time, we would like to see improvements during deployment
Rolling deployment without outage

Return on Investment

increase revenue

Usability

Alternatives Considered

Joule and SAP S/4HANA for product compliance

Peyush Wali

Associate partner in Information Technology at Discount tire (501-1000 employees)

Use Cases and Deployment Scope

In our organization, We use SAP Commerce Cloud for B2B selling to sell IBM software to end customers and resellers . Additionally we implement SAP Commerce Cloud for our clients for D2C

Pros

Enterprise grade
Suitable for B2B and B2C
Connectivity with ERP

Cons

Headless storefront

Return on Investment

The impact SAP Commerce Cloud has on our organization's overall business objectives is a Great ROI (return on investment).

Usability

Satya Sanampudi

Director - ERP Delivery in Information Technology at Elanco (5001-10,000 employees)

Use Cases and Deployment Scope

At [...] SAP Commerce Cloud is used to facilitate customers placing orders.

Pros

It helps to display the products to the customers
Helps customers to login securely and place orders
Able to display the images of the products

Cons

Response time to get information from S/4 can be improved
Scope to improve the look and feel of the PDP pages
Scope to improve on getting direct pricing from S/4 hana in an efficient way

Return on Investment

Expected to expand the foot print of SAP Commerce Cloud.

Usability

Other Software Used

Vetcove, Road Warrior

Verified User

Team Lead in Information Technology (1001-5000 employees)

Use Cases and Deployment Scope

We are using SAP Commerce Cloud for hosting our B2B portal, we are supporting multi-brand business mainly catering to food and beverages industry related manufacturing machines. It mainly solves the problem of multi brands and diverse portfolio of materials across multiple business units. It also helps to on-board new customers easily using its seamless integration offerings with ERP systems.

Pros

Seamless integration with ERP and other systems.
In built features to serve different use-cases of different customers.
Infrastructure management trough cloud offerings.
Easy build & deployment and technical support for any infrastructure related issues.
Technical support with upgrades.

Cons

After AI the frequency of security patches & upgrades seems to be getting higher and not easy to match the pace.
Support for legacy systems i.e. accelerator-based storefronts should have been improving, while it's noted that it's deprecated.
Technical support during major upgrade should have been enhanced.

Return on Investment

SAP Commerce Cloud has nearly made our server issue-based downtime to zero after migrating from On-prem setup.
Build and deployment time reduced to 50% than the prior setup.
Infrastructure cost reduced to 70%.

Usability

Other Software Used

SAP CPQ, SAP Customer Identity and Access Management, Dansap ERP

Verified User

Manager in Information Technology (5001-10,000 employees)

Use Cases and Deployment Scope

We use SAP Commerce Cloud V2 to power our company web site for PIM and customer portal site for B2B products ordering. We use PCM, back office Solr search and implemented Headless via React.

Pros

Integration with SAP ERP
Support integration with 3rd party systems.
Support Headless
Could resource management

Cons

SAP Commerce Cloud V2 upgrade. Quarterly upgrade occupied a lot of resources time for dev team and business teams for presentation, testing and development.
Solr search is not ideal
Real time API call to SAP on prem ERP to get pricing and UoM during customer ordering.
The platform licenses charge is super expensive for the online orders.

Return on Investment

Increase revenue
Help with customer self service

Usability

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Categories & Use Cases

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