Name: Bolstra
Author: Bolstra

Help Desk

Web and Video Conferencing

Customer Support

Accessibility Testing

Automation Testing

Version Control

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Calendar

Collaboration

IP PBX

Knowledge Management

Enterprise

Accounting

Budgeting and Forecasting

Financial Planning and Analysis (FP&A)

Financial Research

Financial Risk Management

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Job Board

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

.Net Development

Cloud Storage

Container Security

Deception Technology

Embedded Database

Event Monitoring

Fraud Detection

IT Professional Services

IT Service Providers

Integration Platform as a Service (iPaaS)

Load Testing

Machine Identity Management

Network Diagnostics

Network Performance Monitoring

Office Migration and Repair

Rack Servers

Runtime Application Self-Protection

Service Desk Outsourcing

Telecom Expense Management (TEM)

User Activity Monitoring

Value Stream Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Community

Content Management

Digital Experience Intelligence

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Wholesale Marketplace

Marketing

Project Management

Professional Services

AI Sales Agent

Customer Relationship Management (CRM)

Sales

Application Security

Cloud Security Posture Management

Identity Threat Detection & Response Software

Security

Estate Planning

Geographic Information

Tour Operator

Vertical-Specific

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Document Locator

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Multiple users have found Bolstra's platform to be highly effective in fine-tuning health scores for varying account sizes based on MRR, incorporating both quantitative and qualitative values. This feature enables users to better evaluate and prioritize their customer base, leading to more targeted and personalized engagement. Additionally, the time-saving capabilities of Bolstra's tools have been a significant justification for the investment made by many users. By streamlining processes and automating certain tasks, Bolstra helps users work more efficiently, allowing them to focus on higher-value activities.

One aspect that has received consistent praise is Bolstra's exceptional customer support. Users appreciate the team's responsiveness and accessibility, as they are readily available to provide assistance whenever needed. Moreover, the proactive outreach from the customer support team to check on users showcases their dedication and commitment to ensuring a positive user experience.

However, some users have expressed mixed feelings about Bolstra. While acknowledging that the fundamental functionalities work well, there is still room for improvement in managing the customer lifecycle and enhancing the overall user-friendliness of the platform. For instance, creating and modifying cards and tasks within Bolstra can be time-consuming and cumbersome, requiring a significant amount of effort to input information. This aspect can hinder productivity and lead to frustration among some users who struggle to keep up with the demands of the platform.

In summary, Bolstra offers valuable solutions for users seeking to fine-tune health scores for different account sizes while providing effective tools to work smarter and save time. The platform's excellent customer support adds further value by assisting users promptly and proactively. However, improvements could be made in terms of managing the customer lifecycle and optimizing user-friendliness to cater to a more seamless experience for all users.

Glance is a conferencing platform focused on customer engagement through visualization and collaboration.

Lite

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Bolstra

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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