Name: BusinessOptix
Author: BusinessOptix

Customer Training

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Agile Development

Automation Testing

Cross-Browser Testing

Interactive Application Security Testing (IAST)

Product Analytics

Service Mesh

Development

Business Intelligence (BI)

Collaboration

Emissions Management

IP PBX

Knowledge Management

Enterprise

Accounting

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Scheduling

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Cost Management

Cloud Storage

Data Integration

Embedded Database

Ethernet Switches

Fraud Detection

Governance, Risk & Compliance

IP Address Management (IPAM)

Integration Platform as a Service (iPaaS)

Low-Code Development

Managed DNS

Mobile Identity

Network Performance Monitoring

Platform-as-a-Service (PaaS)

Privileged Access Management

Value Stream Management

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Audience Intelligence

Audio Editing

Click Fraud

Content Management

Data Cleansing

Digital Rewards

Email Marketing

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Video Conferencing

Writing and Proofreading Tools

Professional Services

Construction CRM

Customer Relationship Management (CRM)

Lead Management

Predictive Sales Analytics

Sales Engagement

Sales Incentive Compensation Management

Sales

Database Security

Security

Animation

Debt Collection

Laboratory Information Management

Legal Case Management

Spreadsheet

Vertical-Specific

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Efficient Process Creation: Users have found BusinessOptix to be an effective tool for creating clear and efficient processes. Several reviewers have praised its ability to support both internal teams and delight customers. 

Flexible Output Options: Many users appreciate that BusinessOptix offers a wide range of output choices, allowing them to seamlessly switch between visual and textual formats. This flexibility contributes to a better understanding and communication of key business processes.

Best-in-Class BPM Platform: BusinessOptix is consistently praised as a best-in-class BPM platform that provides detailed and easily accessible views into the key business processes that impact the growth and transformation of a business. Multiple reviewers have highlighted its cloud-based solution, which offers consistent insights into critical business issues such as data quality, risk exposure, customer journey, and experience.

1. Non-intuitive functionality: Some users have found that not all functionality in BusinessOptix is completely intuitive, requiring formal training to fully grasp certain features. While the platform has improved over the years, there are still aspects that can be challenging to navigate.

2. Difficulty keeping up with developments: Reviewers have mentioned that as the number of features in BusinessOptix grows, it becomes increasingly difficult to keep up with all the developments and added features. It takes time and training to fully utilize the tool's capabilities, which may pose a challenge for some users.

3. Lack of guidance on utilization: Despite its flexibility and configurability, some reviewers have expressed difficulty in knowing which piece of functionality is best suited for their specific needs within BusinessOptix. The sophistication of the tool sometimes leads to underutilization as users struggle to identify and leverage all its capabilities effectively.

BusinessOptix has become a go-to tool for professionals in the fields of Enterprise Architecture and Business Process design and documentation. With its efficient production of process maps and associated reports, users have found it to be far more productive than other tools like PowerPoint or Visio. The ability to capture data and generate reports has been particularly valuable, as it allows for better communication and understanding when sharing information with customers. Additionally, the support provided by BusinessOptix, both in terms of learning best practices from other users and responsive customer service, has greatly contributed to a positive user experience. Users appreciate the collaborative and consultative approach taken by the team behind BusinessOptix, as it demonstrates their deep understanding of customers' requirements and their commitment to maximizing the product's potential. Furthermore, the valuable partnerships forged by BusinessOptix with other companies have added even more value to the product, enabling users to leverage additional resources and expertise. Overall, BusinessOptix serves as a productivity tool for consultancy work, aiding in the delivery of high-quality services to clients. Through the sharing of insights and best practices within its customer community, BusinessOptix has cultivated a supportive environment that benefits all users.

BIME, which was acquired by Zendesk, was a customer analytics platform that helped businesses measure and understand the customer experience from customer data. The product has been discontinued.

Base Plan

Big Data

BIME Analytics (discontinued)

Yurbi

BusinessOptix

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BI Platform

Administration via Windows App

Administration via MacOS App

Administration via Web Interface

Live Connection to External Data

Snapshot of External Data

In-memory data model

OLAP (Pre-processed cube representation)

ROLAP (SQL-layer querying)

Multi-Data Source Reporting (Blending)

Data warehouse / dictionary layer

ETL Capability

ETL Scheduler

Supported Data Sources

Data sources that can be consumed by the application.

MS Excel Workbooks

Text Files (CSV, etc)

Oracle

MS SQL Server

IBM DB2

Postgres

MySQL

ODBC

Cloudera Hadoop

Hortonworks Hadoop

EMC Greenplum

IBM Netezza

HP Vertica

ParAccel

SAP Hana

Teradata

Sage 500

Salesforce

Google Analytics

BI Standard Reporting

Standard reporting means pre-built or canned reports available to users without having to create them.

Pixel Perfect reports

Pixel Perfect reports are highly-formatted reports with graphics and ability to preview the report before printing.

Customizable dashboards

Customizable dashboards are dashboards providing the builder some degree of control over the look and feel and display options.

Report Formatting Templates

Ad-hoc Reporting

Ad-Hoc Reports are reports built by the user to meet highly specific requirements.

Drill-down analysis

Drill down analysis is the ability to get to a further level of detail by going deeper into the hierarchy.

Formatting capabilities

Ability to format output e.g. conditional formatting, lines, headers, footers.

Predictive modeling

Predictive modeling is the ability to build future forecasting models.

Integration with R or other statistical packages

Integration with the open-source R predictive modeling environment.

Report sharing and collaboration

Report sharing and collaboration is the ability to easily share reports with others.

Report Output and Scheduling

Ability to schedule and manager report output.

Publish to Web

Publish to PDF

Output Raw Supporting Data

Report Versioning

Report versioning is the assignment of version numbers to each version of a report to help in tracking.

Report Delivery Scheduling

Report Delivery Schedule is the ability to have reports delivered to a destination at a specific data and time.

Delivery to Remote Servers

Ability to deliver reports to remote servers

Data Discovery and Visualization

Data Discovery and Visualization is the analysis of multiple data sources in a search for patterns and outliers and the ability to represent the data visually.

Pre-built visualization formats (heatmaps, scatter plots etc.)

Pre-built visualization formats are canned visualization types that can be selected to visualize different kinds of data.

Location Analytics / Geographic Visualization

Location analytics is the visualization of geographical or spatial data.

Predictive Analytics

Predictive Analytics is the ability to build forecasting models based on existing data sets.

Support for Machine Learning models

Machine learning refers to computer programs that can learn when exposed to new data.

Pattern Recognition and Data Mining

Pattern recognition and data mining mean the ability to recognize hidden patterns in large quantities of data.

Access Control and Security

Access control means being able to determine who has access to which data.

Multi-User Support (named login)

Named model access means that users have access based on name and password.

Role-Based Security Model

Role-based access means that access to data is determined by job or position in the corporation.

Multiple Access Permission Levels (Create, Read, Delete)

Multiple access permission levels means that different levels of users have different rights.

Report-Level Access Control

Report-level access control means that the type of report determines who has access to it.

Table-Level Access Control (BI-layer)

Field-Level Access Control (BI-layer)