CallHarbor

CallHarbor is a versatile VoIP communication platform designed to enhance business communication and collaboration. It offers a wide range of features to streamline operations, improve customer service, and provide cost-effective solutions for businesses of all sizes. The platform caters to various professions and industries, including travel agencies, veterinary clinics, retail, law firms, nonprofit organizations, accountants, dental offices, education, food, and government.

Key Features

Simplify the Process: CallHarbor offers an unlimited calling plan for both local and long-distance calls, providing flexibility and cost-effectiveness. Users can communicate in real-time via SMS and MMS using the mobile app and web phone. Additionally, the platform offers marketing tools to track call analytics and assign specific numbers to campaigns.

Streamline Operations: CallHarbor integrates multiple communication channels such as phone calls, business SMS, video calls, conference calling, and chatting into a unified communication (UC) solution. This promotes collaboration among staff, customers, and partners, while the open API and built-in CRM integrations help reduce workload and improve operational workflow.

Cost Savings: CallHarbor eliminates upfront fees, maintenance charges, and support costs, offering unlimited nationwide calling. The platform also includes a Music on Hold feature to keep callers engaged. With VoIP capabilities, veterinary clinics can streamline processes through open API and CRM integrations.

Workload Reduction: CallHarbor's VoIP solution helps veterinary clinics reduce manual tasks and improve productivity. Features such as voicemail transcription, auto attendants, and call recording simplify operations. Call queues and caller prioritization features ensure efficient handling and routing of incoming calls.

Hosted VoIP Phone System: CallHarbor provides a fully featured phone system with auto attendants, music on hold, call queues, and more. This unified ecosystem caters to all communication needs.

Internal Communication: CallHarbor enables chat functionality for co-workers, facilitating seamless communication within the platform. Users can engage in group chats and one-on-one conversations via the mobile app or desktop app.

Audio & Video Conferencing: CallHarbor offers audio and video conferencing capabilities, eliminating the need for multiple applications. This enables smooth communication for client meetings and internal discussions.

Call Center: CallHarbor tracks call center flow, abandoned calls, voicemails, and hold times. It provides granular reports and offers call center manager and agent portals for effective team management.

Phone Hardware: CallHarbor partners with Yealink and Poly to provide high-quality hardware for business communication. Users can rent conference phones and desk phones at a low monthly rate.

SMS & MMS: CallHarbor supports communication with clients through text messages, accommodating the growing trend of texting businesses. Users can handle both phone calls and text messages within the platform.