Name: Capillary Loyalty Manager
Uploaded: 2018-06-29T06:13:07.000Z
Duration: 2 min 30 s
Description: Capillary Loyalty Manager

Help Desk

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Vertical-Specific

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### Reporting and Analytics
While users find Loyalty+'s reporting and analytics capabilities to be user-friendly and intuitive, there are concerns about data synchronization delays impacting timely report creation. The ability to customize reports with different key performance indicators is appreciated, but the lack of real-time dashboard updates and backend complexity pose challenges for efficient reporting. Despite these drawbacks, the tool's ease of use in tracking customer lifecycle data and making dynamic changes is acknowledged as a valuable asset for retail businesses.

### ROI and Performance Tracking
Some users appreciate Loyalty+'s roi and performance tracking capabilities, noting that it provides a clear understanding of campaign effectiveness and aids in making data-driven decisions. However, others express concerns about the need for additional marketing channels like Facebook Ads and Google Ads for comprehensive ROI tracking. The platform's ability to deliver approximate ROI expectations is acknowledged positively, but there are suggestions for improvement in sharing transaction details with customers via WhatsApp. Despite these mixed opinions, Loyalty+ offers a range of reports and support for running campaigns efficiently without direct access to customer databases, enhancing the overall tracking and performance analysis experience.

### Campaign Management
Users across the reviews express positive sentiments towards Loyalty+'s campaign management capabilities. They highlight the ease of implementing and tracking marketing campaigns, emphasizing the tool's user-friendly interface and ability to make dynamic changes swiftly. Additionally, users appreciate the flexibility of the software, which caters to various organizational levels, from store operations to headquarters. The ability to manage campaigns effectively and attribute their success to the platform is also noted as a key strength. Furthermore, users value the system's capability to run campaigns with a wide range of conditions and filters without compromising customer data security.

Loyalty+ has been highly instrumental in helping businesses manage their customer loyalty programs. As highlighted by users, the software is customizable and can fit into any POS system, allowing companies to implement changes required in the business without delay. This feature has solved various retail problems and made it easy for businesses to monitor loyal customers while taking proactive decisions to ensure their continued engagement.

The reports generated at different levels have been a great help to companies in describing company performance and making informed decisions for the next steps. Additionally, the system's ability to provide Loyalty benefits to customers has helped retain them and increase their expenses on the site, driving continuous engagement with all buyers. The software is also very user-intuitive, making it easy for users with minimal effort to implement changes required in the business. Overall, users agree that Loyalty+ is a valuable tool for monitoring customer loyalty but highlight that the strategy still needs to come from the business and data analyst and is not fully provided by the system.

User-friendly: The Loyalty+ software is user-friendly and intuitive, which has been mentioned by many reviewers. They appreciate how easy it is to track the customer journey in a retail chain using this software.

Flexible: Reviewers have highlighted that the Loyalty+ software is flexible and works at multiple levels for the organization, both at the store level and headquarters. This flexibility has allowed them to manage campaigns efficiently while saving time.

Insightful reporting: Many users have appreciated the insightful reporting from Loyalty+. The analytic feature allows them to explore the history of customer transactions deeply, and with a large number of reports provided, they find it easy to analyze trends and campaign performance.

Misleading Function Names: Some users have found that some of the functions in Loyalty+ are misnamed, causing confusion during use.

Slow Reports: Multiple users have reported that generating reports in Loyalty+ takes a long time, especially when selecting multiple filters. 

Difficult Campaign Deployment: Several users have faced issues while deploying even simple campaigns on their own and require assistance from Capillary's team.

Capillary is a marketing engagement platform which includes CRM, marketing automation, business intelligence and social media capabilities.

Free

Premium

NextBee headquartered in California offers a referral marketing and customer loyalty platform supporting incentive management with rules configurator and reward distribution, and program management console with segmentation and campaign analytics.

NextBee

Capillary Loyalty+

Customer Loyalty Program Software helps companies manage complex incentive programs in real time. They typically provide a way of identifying loyal customers, understanding their behaviors, and then rewarding them to return to your store or online location.

Customer Loyalty Program

<p>Capillary’s technology solutions help businesses get ahead of the digital evolution and stay ‘Always Consumer Ready’. The experience platform integrates Artificial Intelligence and Machine Learning to make it easy for brands to get deep understanding and insights into their consumers, engage consumers through personalised 1:1 communication, provide easy and connected cross channel commerce experiences and build loyalty to reward and retain their best consumers.</p><p>Over 400 marquee brands across 30+ countries, including Pizza Hut, VF Brands, Walmart, Al-Futtaim, KFC, Starbucks, Madura Garments, Courts and Samsung, trust Capillary to enable easy and seamless consumer experiences. With over 300 million consumers and 35,000 stores on the platform, Capillary is Asia’s leading SaaS product company. Over 800 Capillary associates across 14 global offices are continually innovating to find new ways for brands to make their consumers’ lives easier, and experiences memorable.</p>

Capillary Technologies

Capillary Loyalty Manager

Watch how Capillary Loyalty Manager can help you reward and retain your consumers.

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Capillary Loyalty+

Overview

What is Capillary Loyalty+?