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Loyalty+ has been highly instrumental in helping businesses manage their customer loyalty programs. As highlighted by users, the software …
Overview
What is Loyalty+?
Capillary is a marketing engagement platform which includes CRM, marketing automation, business intelligence and social media capabilities.
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What is Loyalty+?
Capillary is a marketing engagement platform which includes CRM, marketing automation, business intelligence and social media capabilities.
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Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Loyalty+?
Capillary Customer Loyalty Software is built to help brands retain their best customers by rewarding them with highly contextual, personalized rewards. The omnichannel platform supports both transactional & behavioral activities across multiple channels like in-store, eCommerce, mobile site, and apps. Loyalty+ features customized reporting & visual dashboards to analyze the overall health of your customer base, identify customers that are at risk of churn, and get a single view of customers purchase patterns.
Loyalty+ Features
- Supported: Activity Tracking
- Supported: Gift Card Management
- Supported: Loyalty Program
- Supported: Loyalty Cards
- Supported: Membership Management
- Supported: Rewards Management
- Supported: CRM
- Supported: Member Portal
- Supported: Referral Tracking
Loyalty+ Video
Watch how Capillary Loyalty Manager can help you reward and retain your consumers.
Loyalty+ Integrations
- Paytm
- Ginesys
- NCR
- RetailPro
- Microsoft Dynamics
- Amazon
Loyalty+ Competitors
Loyalty+ Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | India, Saudi Arabia, United Arab Emirates, Qatar, Oman, Kuwait, Bahrain, Singapore, Malaysia, Indonesia, Thailand, Vietnam, Philippines, China, United States of America |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Loyalty+ has been highly instrumental in helping businesses manage their customer loyalty programs. As highlighted by users, the software is customizable and can fit into any POS system, allowing companies to implement changes required in the business without delay. This feature has solved various retail problems and made it easy for businesses to monitor loyal customers while taking proactive decisions to ensure their continued engagement.
The reports generated at different levels have been a great help to companies in describing company performance and making informed decisions for the next steps. Additionally, the system's ability to provide Loyalty benefits to customers has helped retain them and increase their expenses on the site, driving continuous engagement with all buyers. The software is also very user-intuitive, making it easy for users with minimal effort to implement changes required in the business. Overall, users agree that Loyalty+ is a valuable tool for monitoring customer loyalty but highlight that the strategy still needs to come from the business and data analyst and is not fully provided by the system.
User-friendly: The Loyalty+ software is user-friendly and intuitive, which has been mentioned by many reviewers. They appreciate how easy it is to track the customer journey in a retail chain using this software.
Flexible: Reviewers have highlighted that the Loyalty+ software is flexible and works at multiple levels for the organization, both at the store level and headquarters. This flexibility has allowed them to manage campaigns efficiently while saving time.
Insightful reporting: Many users have appreciated the insightful reporting from Loyalty+. The analytic feature allows them to explore the history of customer transactions deeply, and with a large number of reports provided, they find it easy to analyze trends and campaign performance.
Misleading Function Names: Some users have found that some of the functions in Loyalty+ are misnamed, causing confusion during use.
Slow Reports: Multiple users have reported that generating reports in Loyalty+ takes a long time, especially when selecting multiple filters.
Difficult Campaign Deployment: Several users have faced issues while deploying even simple campaigns on their own and require assistance from Capillary's team.