Name: ChatLingual
Author: ChatLingual

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Academic Advising

Alumni Management

School Management

Education

Business Intelligence (BI)

Collaboration

Desktop Publishing

Enterprise Legal Management

Meeting Management

Workflow

Enterprise

Accounting

Crypto Asset Management

Merger and Acquisition

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Consulting and Advisory Services

Data Center Virtualization

Fraud Detection

Graph Database

IT Asset Disposal

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Managed Hosting

Mobile Device Management (MDM)

Network Behavior Analysis

Network Performance Monitoring

Network Traffic Analysis (NTA)

SaaS Management

Security Analytics

Software-Defined WAN

System Monitoring

Unified Endpoint Management (UEM)

Information Technology

A/B Testing

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

App Store Optimization (ASO)

Computer-Assisted Translation

Content Management

Contest Management

Customer Journey Mapping

Digital Asset Management

Email Marketing

Headless CMS

Marketing Automation

Press Release Management

Product Information Management (PIM)

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Call Recording

Customer Communication Management

Customer Relationship Management (CRM)

Quote to Cash

eCommerce Analytics

Sales

Camp Management

Clinical Data Management

Dental

Financial Services CRM

Internet of Medical Things

Loan Servicing

Patient Engagement

Warranty Management

Vertical-Specific

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ChatLingual is an enterprise multilingual AI messaging platform designed to address the language barrier in customer support. According to the vendor, it enables personalized customer service in over 100 languages through various communication channels such as chat, email, WhatsApp, SMS, and social media. ChatLingual is tailored for global enterprises across sectors including retail, education, technology, telecommunications, and BPOs. It caters to professionals and industries involved in customer support and service, contact center operations, multilingual customer experience, language services, and global enterprises.

## Key Features

According to the vendor, ChatLingual offers multilingual support, providing customer support translations in over 100 languages. It enables personalized customer service across communication channels such as chat, email, WhatsApp, SMS, and social media.

The vendor claims that ChatLingual provides a cloud-native agent desktop that allows seamless communication between agents and customers across multiple channels. It integrates with critical systems like CRM platforms and displays conversations within the agent desktop for easy access and management, potentially streamlining customer conversations and enhancing resolution times.

The vendor states that ChatLingual enables real-time communication in over 100 languages, achieving 97% comprehensibility for service delivery teams. It provides a user-friendly multilingual interface for both agents and customers and includes a content library for professional interpretations.

According to the vendor, ChatLingual offers flexible deployment options, including the ChatLingual App for popular CRM platforms like Salesforce, Genesys, LivePerson, and Zendesk. It also provides the ChatLingual Agent Desktop for centralized multilingual messaging, the ChatLingual Translation API for easy integration into any critical business system, and ChatLingual Chatbot Translation for seamless integration with chatbots.

The vendor emphasizes that ChatLingual ensures enterprise-grade security with data encryption during transit and at rest. It is ISO 27001 certified and GDPR compliant, providing a high level of privacy and security for customer data.

According to the vendor, ChatLingual seamlessly integrates with popular CRM platforms like Salesforce, ServiceNow, Oracle, and Microsoft Dynamics. It also integrates with ACDs and routing systems for omnichannel support, as well as business intelligence and reporting platforms for data analysis. Single sign-on (SSO) support is provided for secure access to the ChatLingual platform.

The vendor states that ChatLingual enables chatbots to communicate in over 100 languages, allowing businesses to expand their reach to a global customer base. It offers plug-and-play integration with popular chatbot platforms like Microsoft Azure, Amazon Lex, and Google Dialogflow, ensuring a consistent brand experience across languages.

According to the vendor, ChatLingual facilitates rapid systems integrations with existing CRM, ticketing systems, chatbots, SSO, and other critical business systems. It enhances data visibility, enables integrated reporting and planning, increases agent productivity, reduces average handle time (AHT), and minimizes workflow disruptions.

Trados Studio is a translation management and language localization platform, from multinational SDL headquartered in the UK. It is a computer-assisted translation product, designed to be a complete translation environment for language professionals who want to edit, review and manage translation projects whilst in the office or on the move.

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