ChatLingual

ChatLingual is an enterprise multilingual AI messaging platform designed to address the language barrier in customer support. According to the vendor, it enables personalized customer service in over 100 languages through various communication channels such as chat, email, WhatsApp, SMS, and social media. ChatLingual is tailored for global enterprises across sectors including retail, education, technology, telecommunications, and BPOs. It caters to professionals and industries involved in customer support and service, contact center operations, multilingual customer experience, language services, and global enterprises.

Key Features

According to the vendor, ChatLingual offers multilingual support, providing customer support translations in over 100 languages. It enables personalized customer service across communication channels such as chat, email, WhatsApp, SMS, and social media.

The vendor claims that ChatLingual provides a cloud-native agent desktop that allows seamless communication between agents and customers across multiple channels. It integrates with critical systems like CRM platforms and displays conversations within the agent desktop for easy access and management, potentially streamlining customer conversations and enhancing resolution times.

The vendor states that ChatLingual enables real-time communication in over 100 languages, achieving 97% comprehensibility for service delivery teams. It provides a user-friendly multilingual interface for both agents and customers and includes a content library for professional interpretations.

According to the vendor, ChatLingual offers flexible deployment options, including the ChatLingual App for popular CRM platforms like Salesforce, Genesys, LivePerson, and Zendesk. It also provides the ChatLingual Agent Desktop for centralized multilingual messaging, the ChatLingual Translation API for easy integration into any critical business system, and ChatLingual Chatbot Translation for seamless integration with chatbots.

The vendor emphasizes that ChatLingual ensures enterprise-grade security with data encryption during transit and at rest. It is ISO 27001 certified and GDPR compliant, providing a high level of privacy and security for customer data.

According to the vendor, ChatLingual seamlessly integrates with popular CRM platforms like Salesforce, ServiceNow, Oracle, and Microsoft Dynamics. It also integrates with ACDs and routing systems for omnichannel support, as well as business intelligence and reporting platforms for data analysis. Single sign-on (SSO) support is provided for secure access to the ChatLingual platform.

The vendor states that ChatLingual enables chatbots to communicate in over 100 languages, allowing businesses to expand their reach to a global customer base. It offers plug-and-play integration with popular chatbot platforms like Microsoft Azure, Amazon Lex, and Google Dialogflow, ensuring a consistent brand experience across languages.

According to the vendor, ChatLingual facilitates rapid systems integrations with existing CRM, ticketing systems, chatbots, SSO, and other critical business systems. It enhances data visibility, enables integrated reporting and planning, increases agent productivity, reduces average handle time (AHT), and minimizes workflow disruptions.