Name: ClarityTel
Author: ClarityTel

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Enterprise Content Management

Payment Facilitation

Visitor Management

Enterprise

Accounting

CTRM

Travel Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Application Server

Cloud Storage

Container Security

Data Center Backup

Data Preparation

Embedded Database

Enterprise Service Bus

Fraud Detection

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

LAN Switches

Message Oriented Middleware

Mobile Data Security

Mobile Identity

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Storage as a Service (STaaS)

Value-Added Resellers (VARs)

Virtualization Management

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Advocacy

Ecommerce Personalization

Email Marketing

Marketing Attribution

Marketing Automation

Mobile Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Sales Content Management

Sales Performance Management

Sales Training

Sales

Cloud Infrastructure Entitlement Management

Intrusion Detection

Virtualization Security

Security

Aviation

Fleet Management

Hospital Management

Intelligent Document Processing

Online Ordering

Online Voting

Practice Management

Veterinary

eDiscovery

Vertical-Specific

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Affordability and Flexible Pricing: Many users have praised ClarityTel for its affordability and flexible pricing plans, which cater to businesses of all sizes. Customers appreciate the cost-effectiveness of the service, allowing them to save on telephone service costs while still meeting their communication needs.

Responsive Customer Support: The customer support provided by ClarityTel is highly regarded by reviewers. Multiple channels are available for assistance, and the support team is known for being responsive and accommodating. Users value the fast response times and knowledgeable tech support that they receive when encountering any issues or needing guidance.

Streamlined Communication Features: ClarityTel's features, such as call routing and auto-attendant, have been commended by users for streamlining communication processes. These features enhance professionalism and improve customer service, ultimately contributing to a positive user experience. Reviewers find that these tools make it easier to manage incoming calls efficiently and maintain a high level of professionalism in their interactions with clients.

Call Quality Issues: Some users have experienced occasional call quality problems, which can negatively impact their overall communication experience with ClarityTel.

Unintuitive User Interface: Several reviewers have mentioned challenges with navigating the interface, indicating that it may not be as intuitive or user-friendly as desired.

Limited Customization Options: Users have expressed disappointment with the limited customization options for certain features in ClarityTel, suggesting that the software may not fully meet the specific needs of some businesses.

ClarityTel has emerged as a popular choice for businesses seeking a comprehensive and cost-effective business phone system solution. Users appreciate the platform's robust feature set, including auto-attendant, call routing, voicemail, and call recording. The reliability and ease of use have been praised by many users, allowing them to enhance productivity and efficiency with confidence. ClarityTel's excellent customer support is considered a highlight, with users consistently praising the fast, professional, and helpful service provided. 

In addition to its core features, ClarityTel offers a range of integrations with popular business applications. This functionality allows users to seamlessly incorporate the platform into their existing workflows, further enhancing their productivity. Users have found the voicemail-to-email and call waiting features particularly valuable in streamlining their communication processes. While some users have mentioned that the platform's interface could be more intuitive, the documentation provided by ClarityTel has proven to be helpful in navigating the system.

Competitive rates have also contributed to ClarityTel's popularity among businesses. Users have found the pricing to be comparable to other providers while still delivering a high level of service. The platform's ability to transfer voice mail accounts has been praised, despite occasional challenges with uncooperative telephone companies during the process. Furthermore, ClarityTel's responsiveness to user needs, including after-hours and weekend attention, has facilitated a smooth transition for businesses.

Overall, ClarityTel has established itself as an effective, efficient, and affordable solution for business communication needs. With its high retention rate of customers and consistent delivery on promises, it has earned the trust of long-term users since 1996. Whether using ClarityTel's hosted VoIP telephone service or hosted PBX, businesses find value in its seamless interoperability with various phone systems such as Nortel, Avaya, and Asterisk. Additionally, the accessibility, personability, and competence of the development team have received praise, with special requests for platform additions being promptly addressed.

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Small Team

Standard

Plus

Lingo

Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.

Core

Power Suite

Engage

Digital

Nextiva

ClarityTel

Contact center software allows companies to manage inbound and outbound communications channels at scale.

Contact Center

Contact Center Software

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

Agent dashboard

Enables agents to track and view their individual and team performance.

Validate callers

Authenticates inbound callers with a customer ID.

Outbound response

Allows agents to make outgoing responses via different communication channels (e.g. phone, SMS/text, live chat, messaging apps etc..).

Call forwarding

Forwarding of calls to the appropriate agents.

Click-to-call (CTC)

Warm transfer

Allows current agent to speak with new agent before call is transferred.

Predictive dialing

Dials multiple numbers at once and connects the salesperson if a live speaker answers.

Interactive voice response

Pre-recorded greeting and menu options a customer can select from a telephone keypad.

REST APIs

Open APIs, SDKs, and supporting documentation, that enable businesses to customize and build on the Contact Center platform.

Call scripts

Providing agents with a predefined conversation script.

Call tracking

Enables agents and managers to see the origin of the call.

Multichannel integration

Ability to collect, store, and share customer data across communication channels such as voice (phone), email, fax, SMS/text, video, web chat, and social media

CRM software integration

Allows agents to access aggregated customer information and call history data, enabling them to view a comprehensive history of a customer’s interactions.

Automatic speech recognition (ASR)

Ability to offer speech-enabled IVR that translates callers’ spoken words into text, or ability to integrate with ASP software.

Natural language processing for IVR

Ability to offer conversational chatbots in the IVR.

Communications forecasting

Ability to predict volume based on historic data and/or machine learning, and generate schedules to meet forecasted capacity.

Workforce Optimization (WFO)

Tools that allow managers or team leaders to evaluate and track agent performance.

Inbound call routing

Connecting inbound callers to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.

Omnichannel inbound routing

Connecting inbound communications (coming from a variety of channels) to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.

Recording

Record conversations to improve service quality by evaluating agent-customer interactions.

Quality management

Ability to monitor conversation content, administer evaluations, establish policies etc..

Call analytics

Gathers key performance indicators (KPIs) such as average time in the queue, average call abandonment rate, average handle time (AHT), average speed of answer etc..

Historical reporting

Ability to analyze long-term call patterns and trends such as peak call times and downtimes.

Live reporting

Ability to analyze real-time agent-customer interactions such as how long a caller has in the queue and call script deviation.

Customer surveys

Allows agents to gather post-interaction feedback from customers on the communication channel of their choice.

Customer interaction analytics

The process of taking unstructured interaction data across channels (audio, video, email, text etc..) and formatting it so that it can be searched and categorized based on interaction patterns.

Omnichannel support

Different customer interaction channels that a vendor may or may not offer.

Email

Voice (phone)

VoIP

SMS/Text

Video channel

Live chat channel

Co-browse

Screen-share

Social media channels

Mobile applications

Predictive Analytics

Using artificial intelligence (AI) capabilities such as machine learning and natural language processing to enhance customer experience.

Intelligent call routing

Uses machine learning to connect calls to the correct agents based off previous interaction data.

Chatbots

Machine learning enabled chatbots used to handle more routine or simpler customer requests, freeing up live agents to deal with complex issues.

AI assistance for live agents

AI provided predictive suggestions for live agents based on customer history and real-time interaction.

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