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ClarityTel has emerged as a popular choice for businesses seeking a comprehensive and cost-effective business phone system solution. Users …
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Product Details
- About
- Tech Details
What is ClarityTel?
ClarityTel Features
- Supported: Auto-Dialer
- Supported: Reporting/Analytics
- Supported: IVR/Voice Recognition
- Supported: Queue Management
- Supported: Computer Telephony Integration
- Supported: Automatic Call Distribution
- Supported: Blended Call Center
- Supported: Call Logging
- Supported: Call Monitoring
- Supported: Call Recording
- Supported: Call Routing
- Supported: Call Transfer
- Supported: Chat/Messaging
- Supported: Inbound Call Center
- Supported: Manual Dialer
- Supported: Outbound Call Center
- Supported: Access Controls/Permissions
- Supported: Alerts/Notifications
- Supported: Call Conferencing
- Supported: Call Screening
- Supported: SIP Trunking
- Supported: Unified Communications
ClarityTel Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Windows, Linux, Android, iPhone, iPad |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Pros
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ClarityTel has emerged as a popular choice for businesses seeking a comprehensive and cost-effective business phone system solution. Users appreciate the platform's robust feature set, including auto-attendant, call routing, voicemail, and call recording. The reliability and ease of use have been praised by many users, allowing them to enhance productivity and efficiency with confidence. ClarityTel's excellent customer support is considered a highlight, with users consistently praising the fast, professional, and helpful service provided.
In addition to its core features, ClarityTel offers a range of integrations with popular business applications. This functionality allows users to seamlessly incorporate the platform into their existing workflows, further enhancing their productivity. Users have found the voicemail-to-email and call waiting features particularly valuable in streamlining their communication processes. While some users have mentioned that the platform's interface could be more intuitive, the documentation provided by ClarityTel has proven to be helpful in navigating the system.
Competitive rates have also contributed to ClarityTel's popularity among businesses. Users have found the pricing to be comparable to other providers while still delivering a high level of service. The platform's ability to transfer voice mail accounts has been praised, despite occasional challenges with uncooperative telephone companies during the process. Furthermore, ClarityTel's responsiveness to user needs, including after-hours and weekend attention, has facilitated a smooth transition for businesses.
Overall, ClarityTel has established itself as an effective, efficient, and affordable solution for business communication needs. With its high retention rate of customers and consistent delivery on promises, it has earned the trust of long-term users since 1996. Whether using ClarityTel's hosted VoIP telephone service or hosted PBX, businesses find value in its seamless interoperability with various phone systems such as Nortel, Avaya, and Asterisk. Additionally, the accessibility, personability, and competence of the development team have received praise, with special requests for platform additions being promptly addressed.
Affordability and Flexible Pricing: Many users have praised ClarityTel for its affordability and flexible pricing plans, which cater to businesses of all sizes. Customers appreciate the cost-effectiveness of the service, allowing them to save on telephone service costs while still meeting their communication needs.
Responsive Customer Support: The customer support provided by ClarityTel is highly regarded by reviewers. Multiple channels are available for assistance, and the support team is known for being responsive and accommodating. Users value the fast response times and knowledgeable tech support that they receive when encountering any issues or needing guidance.
Streamlined Communication Features: ClarityTel's features, such as call routing and auto-attendant, have been commended by users for streamlining communication processes. These features enhance professionalism and improve customer service, ultimately contributing to a positive user experience. Reviewers find that these tools make it easier to manage incoming calls efficiently and maintain a high level of professionalism in their interactions with clients.
Call Quality Issues: Some users have experienced occasional call quality problems, which can negatively impact their overall communication experience with ClarityTel.
Unintuitive User Interface: Several reviewers have mentioned challenges with navigating the interface, indicating that it may not be as intuitive or user-friendly as desired.
Limited Customization Options: Users have expressed disappointment with the limited customization options for certain features in ClarityTel, suggesting that the software may not fully meet the specific needs of some businesses.