Name: CM Business Messaging API
Rating: 9 (1 reviews)
Author: CM.com

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### Proactive Customer Support
Reviewers consistently highlight the proactive customer support provided by CM Business Messaging API as a standout feature. Users appreciate the team's quick response times and willingness to go above and beyond to assist with any issues that arise. The general sentiment is that the proactive support offered by CM.com greatly enhances the overall user experience and contributes to the platform's reliability and efficiency.

### Quick Solution Delivery
Users consistently praise CM Business Messaging API for its prompt and effective solution delivery. The quick response time and efficient problem-solving capabilities have garnered positive feedback from users across various industries. Clients appreciate the ease of setting up the application and the team's proactive support in addressing their queries swiftly. The ability to transition smoothly and provide immediate responses to customer needs has been a key factor in enhancing user satisfaction with the platform's quick solution delivery features.

### SMS Campaign Management
Users appreciate the convenience and effectiveness of CM Business Messaging API's sms campaign management features, particularly highlighting the simplicity in creating chatbots and campaigns. However, some users have expressed concerns about certain aspects, such as the need for improvements in the SMS campaign options, specifically in tracking the progress of selected actions. Despite these minor drawbacks, the overall consensus leans towards the positive side, with users acknowledging the platform's ability to streamline communication processes and enhance customer engagement through SMS campaigns.

### Real-Time Communication
Users consistently highlight the real-time communication capabilities of CM Business Messaging API as a key strength. They appreciate the platform's ability to facilitate immediate and efficient communication with customers, enabling quick responses to inquiries and enhancing overall customer service. The real-time communication features offered by CM Business Messaging API are seen as instrumental in fostering strong relationships with partners and swiftly addressing any issues that may arise.

CM.com is a communications platform that provides business messaging solutions, according to the vendor, to help companies reach their audience on their favorite apps. It is designed for companies of all sizes, from small businesses to large enterprises, and offers a range of products and solutions tailored for customer service, marketing and sales, IT and operations, charities, as well as the retail and eCommerce industries.

## Key Features

**Communications Platform for Mobile Messaging**: According to the vendor, CM.com's business messaging solutions aim to help users connect once and communicate effectively with their audience on various apps.

**SMS Marketing**: The vendor states that users can send and receive business text messages globally using CM.com's SMS API or send personalized marketing messages from the platform.

**Conversational Channels**: According to the vendor, CM.com enables users to provide on-the-go access to their business via popular conversational channels like WhatsApp and Apple Messages for Business.

**Business Messaging API**: The vendor claims that CM.com's unified Communications Platform-as-a-Service (CPaaS) allows users to connect with customers worldwide through text messaging and Over-The-Top (OTT) channels via the Business Messaging API.

**Send and Receive SMS Messages Worldwide**: The vendor states that CM.com's SMS Gateway simplifies the process of sending bulk text messages globally. Users can create communication flows for various interactions, including notifications, two-factor authentication, promotions, and marketing messages.

**Chat With Customers on 10+ Conversational Channels**: According to the vendor, CM.com's platform enables users to engage with customers through their preferred channels, such as WhatsApp, Apple Messages for Business, Twitter, RCS, and more. Users can select the channels that suit their customers' preferences.

**Scale Up Quickly**: The vendor claims that CM.com's privately-owned cloud platform is geo-redundant and directly connected to multiple carriers and operators worldwide, allowing users to scale up their traffic seamlessly.

**Analytics and Logging**: CM.com provides Analytics and Logging Apps, as well as APIs, to offer users clear and detailed insights and information, according to the vendor.

**Unique API for All Messaging Channels**: According to the vendor, CM.com offers a Business Messaging API that integrates all messaging channels, including SMS, WhatsApp, Apple Messages for Business, Viber, and more, providing users with a unified solution.

CM.com has helped many users overcome different business problems, making it a desirable SMS program. For instance, the integration of CM.com into e-commerce enabled users to respond immediately to their clients' inquiries, focusing on complex ones and filtering those that are easy-to-understand. This resulted in better client engagement and satisfaction rates.

Users looking for reliability and high deliverability found these features in CM.com. The product's simple platform provided ease of use and a great user experience that reassured partners and built trust in the platform. Moreover, CM.com alerts its users when renewable sites fail or have issues, which has proven valuable in mitigating potentially significant errors. Besides, the product offers 2-way SMS services, enabling users to implement their solution reliably.

The CM team is professional yet accessible, making communication easy, and ensuring that customers are always appraised of any updates or issues. Signing up for CM.com was also an easy process because it had everything users would look for in an SMS program, including e-signatures, ability to cc, add text and dates. Finally, users appreciate the excellent experience with their account managers who are always ready to assist and very helpful. All of these make CM.com a reliable solution for businesses looking to streamline their SMS communication processes.

Proactive Support: Reviewers have praised CM.com for its proactive customer support, with several users stating that the team went above and beyond to help them achieve their goals. 

User-Friendly Platform: Many reviewers appreciated the user-friendly interface of CM.com's platform, which made it easy to set up and use for their whole team.

Improved Turnaround Time: Several reviewers noted that switching to CM.com had a significant impact on their turnaround times, reducing it from days to minutes. This resulted in an overall improvement in client experience.

Expensive Pricing: Some users have expressed that the cost per message is high, especially for those who receive a large number of messages on a daily basis. 

Difficult Contact Upload Process: Several users have found it challenging to upload contacts for bulk messaging campaigns without manually entering each contact's information. They suggested linking the address book in the initial guide to help streamline this process. 

SMS Campaign Option Needs Improvement: Multiple users recommended improvements to the SMS campaign option, specifically related to identifying whether a chosen selection is working and adjustments to the user interface to improve visibility of selected actions taking place.

Dutch company CM.com offers their CPaaS for enabling communication services such as voice, SMS, and chat in enterprise applications.

WhatsApp Business is a free to download app that was built FOR  small business, allowing users to connect with customers easily by using tools to automate, sort and quickly respond to messages. 

For medium and large businesses, the WhatsApp Business API powers communication with customers all over the world, allowing them to connect with them on WhatsApp in a simple, secure, and reliable way.

Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.

Programmable Messaging

Programmable Voice

Twilio SendGrid Marketing Campaigns

Programmable Video

Twilio SendGrid Email API

Twilio Flex (Contact Center)

Twilio Conversations

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Elastic SIP Trunking

Twilio

CM Business Messaging API

Communications Platform as a Service (CPaaS)

Demo video: scripted chatbot - easily build chatbots

Demo CM.com's scripted bot | Launch a chatbot on any messaging channel

CM.com

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CM Business Messaging API

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What is CM Business Messaging API?