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CM.com has helped many users overcome different business problems, making it a desirable SMS program. For instance, the integration of …
Overview
What is CM Business Messaging API?
CM.com is a communications platform that provides business messaging solutions, according to the vendor, to help companies reach their audience on their favorite apps. It is designed for companies of all sizes, from small businesses to large enterprises, and offers a range of products and solutions...
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What is CM Business Messaging API?
Dutch company CM.com offers their CPaaS for enabling communication services such as voice, SMS, and chat in enterprise applications.
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- No setup fee
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Demo CM.com's scripted bot | Launch a chatbot on any messaging channel
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Demo video: scripted chatbot - easily build chatbots
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Product Details
- About
- Tech Details
What is CM Business Messaging API?
CM.com is a communications platform that provides business messaging solutions, according to the vendor, to help companies reach their audience on their favorite apps. It is designed for companies of all sizes, from small businesses to large enterprises, and offers a range of products and solutions tailored for customer service, marketing and sales, IT and operations, charities, as well as the retail and eCommerce industries.
Key Features
Communications Platform for Mobile Messaging: According to the vendor, CM.com's business messaging solutions aim to help users connect once and communicate effectively with their audience on various apps.
SMS Marketing: The vendor states that users can send and receive business text messages globally using CM.com's SMS API or send personalized marketing messages from the platform.
Conversational Channels: According to the vendor, CM.com enables users to provide on-the-go access to their business via popular conversational channels like WhatsApp and Apple Messages for Business.
Business Messaging API: The vendor claims that CM.com's unified Communications Platform-as-a-Service (CPaaS) allows users to connect with customers worldwide through text messaging and Over-The-Top (OTT) channels via the Business Messaging API.
Send and Receive SMS Messages Worldwide: The vendor states that CM.com's SMS Gateway simplifies the process of sending bulk text messages globally. Users can create communication flows for various interactions, including notifications, two-factor authentication, promotions, and marketing messages.
Chat With Customers on 10+ Conversational Channels: According to the vendor, CM.com's platform enables users to engage with customers through their preferred channels, such as WhatsApp, Apple Messages for Business, Twitter, RCS, and more. Users can select the channels that suit their customers' preferences.
Scale Up Quickly: The vendor claims that CM.com's privately-owned cloud platform is geo-redundant and directly connected to multiple carriers and operators worldwide, allowing users to scale up their traffic seamlessly.
Analytics and Logging: CM.com provides Analytics and Logging Apps, as well as APIs, to offer users clear and detailed insights and information, according to the vendor.
Unique API for All Messaging Channels: According to the vendor, CM.com offers a Business Messaging API that integrates all messaging channels, including SMS, WhatsApp, Apple Messages for Business, Viber, and more, providing users with a unified solution.
CM Business Messaging API Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
CM.com has helped many users overcome different business problems, making it a desirable SMS program. For instance, the integration of CM.com into e-commerce enabled users to respond immediately to their clients' inquiries, focusing on complex ones and filtering those that are easy-to-understand. This resulted in better client engagement and satisfaction rates.
Users looking for reliability and high deliverability found these features in CM.com. The product's simple platform provided ease of use and a great user experience that reassured partners and built trust in the platform. Moreover, CM.com alerts its users when renewable sites fail or have issues, which has proven valuable in mitigating potentially significant errors. Besides, the product offers 2-way SMS services, enabling users to implement their solution reliably.
The CM team is professional yet accessible, making communication easy, and ensuring that customers are always appraised of any updates or issues. Signing up for CM.com was also an easy process because it had everything users would look for in an SMS program, including e-signatures, ability to cc, add text and dates. Finally, users appreciate the excellent experience with their account managers who are always ready to assist and very helpful. All of these make CM.com a reliable solution for businesses looking to streamline their SMS communication processes.
Proactive Support: Reviewers have praised CM.com for its proactive customer support, with several users stating that the team went above and beyond to help them achieve their goals.
User-Friendly Platform: Many reviewers appreciated the user-friendly interface of CM.com's platform, which made it easy to set up and use for their whole team.
Improved Turnaround Time: Several reviewers noted that switching to CM.com had a significant impact on their turnaround times, reducing it from days to minutes. This resulted in an overall improvement in client experience.
Expensive Pricing: Some users have expressed that the cost per message is high, especially for those who receive a large number of messages on a daily basis.
Difficult Contact Upload Process: Several users have found it challenging to upload contacts for bulk messaging campaigns without manually entering each contact's information. They suggested linking the address book in the initial guide to help streamline this process.
SMS Campaign Option Needs Improvement: Multiple users recommended improvements to the SMS campaign option, specifically related to identifying whether a chosen selection is working and adjustments to the user interface to improve visibility of selected actions taking place.