ConvergeOne Cloud Experience (C1CX)

The C1 Cloud Experience (C1CX) by ConvergeOne is a cloud-based solution designed to enable customer and employee experiences. This platform aims to modernize contact center operations, workforce optimization, and unified communications, making it suitable for customer service organizations, contact centers, unified communications professionals, and enterprise-class businesses. According to the vendor, C1CX is tailored to meet the needs of businesses of various sizes and industries.

Key Features

Unified Communications as a Service (UCaaS): C1CX offers a cloud-delivered unified communications solution that supports multiple communications functions, including enterprise telephony, meetings, unified messaging, instant messaging and presence, mobility, and communications-enabled business processes. The vendor claims that this solution enhances the hybrid workforce experience and improves customer interactions.

Contact Center as a Service (CCaaS): C1CX provides a SaaS-based application that enables customer service organizations to manage multichannel customer interactions. The vendor suggests that this feature supports both self- and assisted-service, aiming to improve the overall customer experience and employee satisfaction.

Single Tenant/Dedicated Application: C1CX is always deployed as a single tenant/dedicated application on either a public or private cloud computing architecture. According to the vendor, this deployment approach ensures security, customization, and flexibility to meet the demands of businesses.

Greater Employee Experience: C1CX provides capabilities that aim to enhance employee experience and satisfaction, potentially setting businesses apart from the competition. The vendor suggests that by optimizing workflows and communication processes, this feature empowers employees to deliver improved service.

Reduced Cost & Improved ROI: C1CX aims to optimize the total cost of ownership and reduce the complexity of maintaining legacy infrastructure, potentially leading to cost savings and improved return on investment. The vendor claims that by modernizing contact center operations and unified communications, businesses can minimize cost burdens.

Consistent Omnichannel Experiences: C1CX offers rich functionality that aims to ensure consistent and seamless customer experiences across multiple channels. According to the vendor, this feature enables businesses to provide exceptional service on various platforms, such as voice, email, chat, or social media.

Transform Your Environment with a Cloud Partner: C1CX aims to enable businesses to modernize their services and reduce risk by leveraging the power of the cloud. The vendor suggests that with enhanced performance, security, and workforce modernization, this feature helps businesses stay ahead in today's rapidly evolving landscape.