Name: ConvergeOne Cloud Experience (C1CX)
Author: ConvergeOne

Customer Training

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Batch Management Software

Cross-Browser Testing

Functional Testing

Mobile App Development

PHP Frameworks

Product Analytics

Virtual Reality

Development

Learning Management

Online Proctoring Software

Education

Business Intelligence (BI)

Collaboration

Data Extraction

Emissions Management

Intellectual Property (IP) Management

Privacy Policy Generators

Enterprise

Accounting

Crypto Tax

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Compliance

HR Management

Payroll

Relocation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Cloud Storage

Consulting and Advisory Services

DevOps

Distributed Denial of Service (DDoS) Protection

Fraud Detection

Integration Platform as a Service (iPaaS)

IoT Device Management

Mobile Identity

Network Performance Monitoring

Sensitive Data Discovery

Software Composition Analysis (SCA)

Storage as a Service (STaaS)

Time Series Databases

User Virtualization

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Landing Page

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Product Configuration

eCommerce Analytics

Sales

Cloud Infrastructure Entitlement Management

Cloud Security Posture Management

Secure Access Service Edge (SASE)

Secure Service Edge (SSE)

Security

Church Management

Construction Workforce Management

Financial Services CRM

Fleet Management

Geographic Information

Intelligent Document Processing

Internet of Medical Things

Vertical-Specific

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The C1 Cloud Experience (C1CX) by ConvergeOne is a cloud-based solution designed to enable customer and employee experiences. This platform aims to modernize contact center operations, workforce optimization, and unified communications, making it suitable for customer service organizations, contact centers, unified communications professionals, and enterprise-class businesses. According to the vendor, C1CX is tailored to meet the needs of businesses of various sizes and industries.

## Key Features

**Unified Communications as a Service (UCaaS)**: C1CX offers a cloud-delivered unified communications solution that supports multiple communications functions, including enterprise telephony, meetings, unified messaging, instant messaging and presence, mobility, and communications-enabled business processes. The vendor claims that this solution enhances the hybrid workforce experience and improves customer interactions.

**Contact Center as a Service (CCaaS)**: C1CX provides a SaaS-based application that enables customer service organizations to manage multichannel customer interactions. The vendor suggests that this feature supports both self- and assisted-service, aiming to improve the overall customer experience and employee satisfaction.

**Single Tenant/Dedicated Application**: C1CX is always deployed as a single tenant/dedicated application on either a public or private cloud computing architecture. According to the vendor, this deployment approach ensures security, customization, and flexibility to meet the demands of businesses.

**Greater Employee Experience**: C1CX provides capabilities that aim to enhance employee experience and satisfaction, potentially setting businesses apart from the competition. The vendor suggests that by optimizing workflows and communication processes, this feature empowers employees to deliver improved service.

**Reduced Cost & Improved ROI**: C1CX aims to optimize the total cost of ownership and reduce the complexity of maintaining legacy infrastructure, potentially leading to cost savings and improved return on investment. The vendor claims that by modernizing contact center operations and unified communications, businesses can minimize cost burdens.

**Consistent Omnichannel Experiences**: C1CX offers rich functionality that aims to ensure consistent and seamless customer experiences across multiple channels. According to the vendor, this feature enables businesses to provide exceptional service on various platforms, such as voice, email, chat, or social media.

**Transform Your Environment with a Cloud Partner**: C1CX aims to enable businesses to modernize their services and reduce risk by leveraging the power of the cloud. The vendor suggests that with enhanced performance, security, and workforce modernization, this feature helps businesses stay ahead in today's rapidly evolving landscape.

ConvergeOne provides a path to modernizing contact center, workforce optimization and unified communications solutions to an integrated, enterprise-class, cloud-based solution, providing a hybrid workforce experience for  enhanced customer experience.

Zoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.

Basic

Business

Business Plus

Add-On - Zoom Whiteboard

Add-On - Large Meetings

Add-On - Cloud Storage

Add-On Zoom Translated Captions

Add-On Audio Conferencing

Add-On Zoom Phone Power Pack

Add-On - Conference Room Connector

Add-On - Zoom IQ for Sales

Add-On - Quality of Service Subscription

The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.

Basic Plan

Meet Plan

Meet + Call Plan

Enterprise Plan

Webex App

ConvergeOne Cloud Experience (C1CX)

Companies offering UCaaS (Unified Communications as a Service) present a combination of a software platform and outsourcing of responsibility for enterprise messaging, voice, conferencing, and (fairly well) all communication technology, primarily to prevent front-loading of costs and gain cost-control thereafter, and also to provide users with a standardized, reliable service.

Unified Communications as a Service (UCaaS)

ConvergeOne

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

Business SMS/External Messaging

Online Fax

Ability to send and receive faxes over the internet

Voicemail Transcription

AI-powered voice-to-text transcription of voicemails

Mobile apps

Mobile app for iOS

Mobile app for Android

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

High quality audio

High quality audio connection is consistently available, with few or no interruptions.

High quality video

High quality video connection is consistently available, with few or no interruptions.

Online Meetings / Events

Features related to hosting and attending meetings and events online.

Scheduling

Users can schedule meetings ahead of time and schedule regular or recurring meetings.

Calendar integration

Scheduling capabilities integrate with users’ Calendars.

Meeting initiation

Meetings can be easily initiated, whether they are scheduled or on the fly.

Record meetings / events

Meetings and webinars can be recorded for playback.

Screen Sharing

Features related to remote screen sharing capabilities.

Desktop sharing

Presenters can remotely share a view of their desktop with attendees.

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

Live chat

Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

User authentication

Administrators can require users to authenticate their identities before joining a meeting.

Participant roles & permissions

Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

Centralized communications management

All voice, chat, and video features can be managed from one central platform.

Team messaging

Team members can send each other messages.

Team document sharing

Documents can be shared with other team members.

Call and meeting analytics

Analytics and reporting are available about both calls and meetings.

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Unified Communications as a Service (UCaaS) Solutions

ConvergeOne Cloud Experience (C1CX)

Overview

What is ConvergeOne Cloud Experience (C1CX)?