Custplace

Custplace is a platform offered by the vendor Custplace that aims to assist businesses in collecting, centralizing, analyzing, responding to, and distributing customer feedback. This tool is marketed as suitable for businesses of various sizes, including small enterprises to large corporations. According to the vendor, Custplace caters to a wide range of professions and industries, such as retail, e-commerce, hospitality, healthcare, financial services, banking and finance, insurance, education, real estate, and construction and renovation.

Key Features

Collecter des avis: According to the vendor, Custplace offers customizable online review collection solutions that can be integrated into the sales process. It also provides training for in-store review collection by staff.

Diffuser les avis: Businesses using Custplace can display customer reviews on their websites and benefit from a partnership with Google for increased visibility. Reviews can also be distributed on PagesJaunes.

Centraliser les avis: Custplace allows for the management of roles for each point of sale, tracking of review collection activity and results, and simplified creation and management of store profiles, according to the vendor.

Analyser la satisfaction client: Using NLP technology, Custplace provides scoring and analysis of customer reviews, enabling businesses to identify strengths and weaknesses in store performance. It also allows for the creation of a consumer panel through QR codes on product packaging, according to the vendor.

Améliorer la visibilité locale: Custplace aims to help optimize local SEO through store reviews, partners with Google to appear in top positions for "discovery" queries, and increases in-store traffic through review distribution on Google, according to the vendor.

Avis produits: Businesses can collect reviews for each product or service sale and display star ratings on their pages using ready-to-use widgets and integrations. The platform also allows for the measurement of conversion rate evolution, according to the vendor.

Avis salariés: Custplace enables the collection of employee reviews, certified with the NF label. Using NLP technology, it analyzes employee experiences and allows for the distribution of reviews to candidates and integration into HR systems, according to the vendor.

Déployer la bonne solution de collecte: According to the vendor, users can send personalized review invitations via email, SMS, or in-store methods. Custplace offers multichannel solutions to adapt to the specific needs of each business, and review collection can be automated directly from the CRM.

Diffuser les avis: According to the vendor, Custplace allows for the display of authentic and real-time reviews using widgets, integrated star ratings in Google Ads, and improved search engine visibility through customer reviews.

Renforcer la visibilité de la marque: Custplace enables businesses to display trust badges on their websites, present reviews on social media to engage the audience, and display a Custplace certificate in physical stores, according to the vendor.