Name: Dialing Innovations Call Center Application Suite
Price: 10 USD
Author: Dialing Innovations

Help Desk

Web and Video Conferencing

Customer Support

AI Chatbot

Development

Attendance Tracking

Career Center

Education

Association Management

Business Intelligence (BI)

Case Management

Collaboration

File Sharing

File Sync

Objectives and Key Results (OKR)

Office Suites

Unified Communications as a Service (UCaaS)

Enterprise

Accounting

FinTech

Online Trading

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Performance Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Asset Tokenization

Business Internet Service Providers (ISPs)

Cloud Storage

Container Management

Debugging

Disaster Recovery as a Service (DRaaS)

Dynamic Application Security Testing (DAST)

Fraud Detection

In-Memory Databases

Incident Response

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Intranet

Managed Private Cloud

Managed Security Service

Modular Storage Area Network (SAN)

Network Function Virtualization (NFV)

Network Performance Monitoring

Runtime Application Self-Protection

SSL Certificate

Secure Web Gateway

Threat Hunting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Marketing Automation

Personalization Engines

Product Management

Sales and Marketing Automation

Social Media Management

Survey & Forms Building

Technology Review

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Forecasting

Sales Pipeline

Sales

Microsegmentation

Security Information and Event Management (SIEM)

Security

Automotive

Building Information Modeling (BIM)

Catering

Law Practice Management

Legal Research

Tour Operator

Vertical-Specific

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The Dialing Innovations Call Center Application Suite is a call center suite designed for inbound and outbound call centers. According to the vendor, it offers a range of features aimed at enhancing call center operations and improving productivity. The suite is suitable for companies of all sizes, from small businesses to large enterprises. It caters to various professions and industries, including call centers, customer service, sales and telemarketing, education and training, and healthcare and medical services.

## Key Features

**Hosted Phone Systems**: According to the vendor, the Dialing Innovations PBX is a customizable hosted phone system that caters to the specific needs of each client. It supports a range of business features, including calling queues, interactive voice response, unlimited extensions, conference bridge, and seamless integration with desktop and mobile devices for call management.

**Call Center Application**: The Dialing Innovations Call Center Application is built for inbound or outbound call centers. According to the vendor, it offers superior SIP trunking, data management, and call flow management. The application supports unlimited inbound sources, auto follow-up processes, AI agents, and provides development options for custom features and CRM integrations.

**Online Learning Platform**: The Dialing Innovations Online Learning Platform is designed for educational institutions and corporate training. According to the vendor, it enables easy management of continuing education, industry knowledge updates, and onboarding training. The platform aims to reduce costs and increase student satisfaction by providing a comprehensive online learning experience. It offers features for content creation, course management, and certification programs.

**Hosted CRM**: The Dialing Innovations Hosted CRM provides a suite of hosted contact relationship management systems. According to the vendor, it allows businesses to bring their own CRM or choose from a selection of CRM options. The Hosted CRM aims to offer cost-effective development and greater control of data. It supports seamless CRM integrations for efficient contact creation and retrieval.

**HR Management System**: The Dialing Innovations HR Management System offers a comprehensive collection of services for human resources management. According to the vendor, it allows employees to access necessary forms and manage their own work and compensation. The system includes features for payroll and legal management, benefits administration, and employee asset coordination. It also provides self-service options and a dedicated 24-hour HR representative.

**Hosted Web Conferencing**: The Dialing Innovations Hosted Web Conferencing is an easy-to-use and low-cost solution for web conferencing. According to the vendor, it is scalable for small businesses or enterprise-level collaboration. The web conferencing solution supports fast video conferencing and collaboration for remote workers. It aims to enable secure and efficient remote collaborations with teams and clients.

**Hotel and Motel Phone Systems**: The Dialing Innovations Hotel and Motel Phone Systems offer a free phone system that is Kari's Law compliant. According to the vendor, it replaces old phone systems, reducing monthly costs and providing one-call support. Business features include calling queues, interactive voice response, music on hold, and more. It aims to provide a reliable communication solution for the hospitality industry.

**Internet**: The Dialing Innovations Internet service offers high-speed internet with managed IT solutions. According to the vendor, it provides easy self-installation and unlimited data with no caps. The service supports up to 1 Gig speeds, aiming to offer a fast and reliable internet connection. The vendor also states that the service includes a 30-day money-back guarantee if it does not meet expectations.

**Hardware Selections**: Dialing Innovations offers a range of hardware options for VoIP phone systems and networking. This includes VoIP phones, analog phone line adapters, gateways, routers, and more. According to the vendor, the hardware solutions cater to various company sizes and needs, aiming to ensure high-quality and reliable hardware for businesses.

Basic

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Small Team

Standard

Plus

Lingo

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Core

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Digital

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Dialing Innovations Call Center Application Suite

Dialer Software includes auto dialers and predictive dialers. Auto dialers automatically dial phone numbers. Predictive dialers are a type of auto dialer that attempt to reduce the time agents spend between calls algorithmically, maximizing agent efficiency.

Sales Dialer

Dialing Innovations

Dialer Logistics

Features related to the logistical approach of a sales dialer product.

Single line dialing

Double line dialing

Calls are dialed on two lines simultaneously.

Triple line dialing

Calls are dialed on three lines simultaneously.

Call into server with landline

Salespeople use their own landline phone to connect to the dialer and take calls.

Call into server with VoIP "soft phone"

Salespeople can use VoIP telephony business phones to connect to the dialer and take calls.

Call into server with mobile phone

Salespeople can use cell phones to connect to the dialer and take calls. (May be a mobile app.)

Predictive dialer

Dials multiple numbers at once; connects the salesperson if a live speaker answers.

Power dialer

Dials one number at a time; automatically dials the next number if the call is not answered by a live speaker.

Preview Dialer

Features related to contact history and background, providing context for the call; displays sales intelligence for dialers.

Contact preview

Users can view information about the contact they’re calling; aggregated contact information pops-up to provide context for the sales call.

Dialer-CRM integration

Dialer software integrates to users’ CRM system to pull in contact information and/or add information about calls into CRM records.

Built-in CRM

Dialer includes some built-in CRM features.

Dialer integration to social media

Dialer integrates to social media to pull in background info on contacts from social profiles

SI database integration

Dialer integrates to third-party databases for additional sales intelligence information, such as Data.com

Call notes & tags

Users can take notes and create tags based on phone conversations; used for organizing/prioritizing contacts and contributes to SI.

Automatic call logging

Dialer automatically logs all calls (successful/attempted).

Core Dialer

Features that support sales calls with automatic dialing.

Outbound dialing

Allows reps to quickly and automatically make outbound sales calls based on call lists.

Inbound routing

Routes inbound calls, often callbacks, to agents based on availability and/or expertise or existing relationships.

Custom caller ID

Users can customize the caller ID that will appear to recipients; often, this can automatically show a number with a local area code, or at least a non-800 number.

Click-to-call

Users can click on phone numbers on the computer (in contact records and other contexts) to call a specific person without manually dialing.

Recorded voicemail drop

Users can pre-record voicemails and click to drop the voicemail if an answering machine, rather than a live person, picks up. Meanwhile, the dialer will move on to the next number on the list so that the salesperson does not need to wait for the message to finish playing to start talking to another contact.

Dialer contact import

Easy to import contacts, leads, etc. Contacts may be uploaded via spreadsheets, or pulled in from CRM systems or lead submission forms on a website.

Campaign & list management

Users can create and modify contact lists/calling campaigns.

Call Follow-up and Quality Assurance

Features that allow salespeople to understand call activity and respond/take future action based on call activity.

Sales emails

Includes email functionality for nurturing warm leads or contacting people who were unavailable via phone. Emails can be sent within the dialer software interface.

Follow-up calls

Users can schedule/automate follow-up calls for recipients who did not answer, or who indicated that a follow-up call was necessary.

Appointment scheduling

Users can schedule appointments and manage appointments including time slots.

Calendar sync

The dialer software syncs with electronic calendars, such as Google Calendar and Outlook.

Dialer reporting & analytics

Includes dashboards and/or functionality for generating reports on dialer speed, call/list success rates, sales performance, etc.

Dialer call recording

The dialer software allows phone conversations to be recorded.

Dialer call monitoring

The dialer software allows phone conversations to be monitored for coaching purposes; related to sales performance management.

Dialer compliance

The software supports FTC regulations around time zones and dropped calls.

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Dialing Innovations Call Center Application Suite

Overview

What is Dialing Innovations Call Center Application Suite?