Dialing Innovations Call Center Application Suite

The Dialing Innovations Call Center Application Suite is a call center suite designed for inbound and outbound call centers. According to the vendor, it offers a range of features aimed at enhancing call center operations and improving productivity. The suite is suitable for companies of all sizes, from small businesses to large enterprises. It caters to various professions and industries, including call centers, customer service, sales and telemarketing, education and training, and healthcare and medical services.

Key Features

Hosted Phone Systems: According to the vendor, the Dialing Innovations PBX is a customizable hosted phone system that caters to the specific needs of each client. It supports a range of business features, including calling queues, interactive voice response, unlimited extensions, conference bridge, and seamless integration with desktop and mobile devices for call management.

Call Center Application: The Dialing Innovations Call Center Application is built for inbound or outbound call centers. According to the vendor, it offers superior SIP trunking, data management, and call flow management. The application supports unlimited inbound sources, auto follow-up processes, AI agents, and provides development options for custom features and CRM integrations.

Online Learning Platform: The Dialing Innovations Online Learning Platform is designed for educational institutions and corporate training. According to the vendor, it enables easy management of continuing education, industry knowledge updates, and onboarding training. The platform aims to reduce costs and increase student satisfaction by providing a comprehensive online learning experience. It offers features for content creation, course management, and certification programs.

Hosted CRM: The Dialing Innovations Hosted CRM provides a suite of hosted contact relationship management systems. According to the vendor, it allows businesses to bring their own CRM or choose from a selection of CRM options. The Hosted CRM aims to offer cost-effective development and greater control of data. It supports seamless CRM integrations for efficient contact creation and retrieval.

HR Management System: The Dialing Innovations HR Management System offers a comprehensive collection of services for human resources management. According to the vendor, it allows employees to access necessary forms and manage their own work and compensation. The system includes features for payroll and legal management, benefits administration, and employee asset coordination. It also provides self-service options and a dedicated 24-hour HR representative.

Hosted Web Conferencing: The Dialing Innovations Hosted Web Conferencing is an easy-to-use and low-cost solution for web conferencing. According to the vendor, it is scalable for small businesses or enterprise-level collaboration. The web conferencing solution supports fast video conferencing and collaboration for remote workers. It aims to enable secure and efficient remote collaborations with teams and clients.

Hotel and Motel Phone Systems: The Dialing Innovations Hotel and Motel Phone Systems offer a free phone system that is Kari's Law compliant. According to the vendor, it replaces old phone systems, reducing monthly costs and providing one-call support. Business features include calling queues, interactive voice response, music on hold, and more. It aims to provide a reliable communication solution for the hospitality industry.

Internet: The Dialing Innovations Internet service offers high-speed internet with managed IT solutions. According to the vendor, it provides easy self-installation and unlimited data with no caps. The service supports up to 1 Gig speeds, aiming to offer a fast and reliable internet connection. The vendor also states that the service includes a 30-day money-back guarantee if it does not meet expectations.

Hardware Selections: Dialing Innovations offers a range of hardware options for VoIP phone systems and networking. This includes VoIP phones, analog phone line adapters, gateways, routers, and more. According to the vendor, the hardware solutions cater to various company sizes and needs, aiming to ensure high-quality and reliable hardware for businesses.