Dialpad Sell Reviews and Ratings

Use Cases and Deployment Scope

We use Dialpad Sell to transcribe and record calls, keep connected with our customers, keep connected with our employees who are out in the field, it also helps our customers reach us at any time of day, including after hours, weekends, and holidays, it has also helped us track our inbounds and out bounds

Likelihood to Recommend

Dialpad Sell has really helped us reach more customers than ever before, we also have very easy access to all of our previous calls, which comes in handy when we miss something in the notes, or there is a scenario where we need management to look it over, the AI transcribe has also helped as well by being able to quickly skim over the main points of the call instead of listening back

Use Cases and Deployment Scope

Dialpad Sell is what we are currently using and it has multiple features which I like a lot. First is if you are in a conversation with a person who has some different accent and you are having a hard time to understand it, you have an AI transcript which will translate you conversation into text on the go. One can simply read the transcript and reply accordingly. Also it has some pre-defined keywords set already and if you speak those keywords on the call, a popup will appear with all the necessary information you might require during the call.

Likelihood to Recommend

I would say that Dialpad Sell is something which can every organization can use. It has so beautiful features which help you during the call, after the call and also to analyze your calls made during the day, week or a custom time frame. It also detects automatically if it was a csat call or a dsat call. Once Dialpad is integrated in your business and tailored accordingly, it can do wonders.

Use Cases and Deployment Scope

I use Dialpad regularly to perform my day-to-day tasks, as I use it as my primary calling tool. It is easy to use have a very friendly user interface. Dialpad has been a great asset for me as it solves many problems that I face talking to people situated in the US from different countries with the help of Ai translation feature. It also helps me to give a summary of my conversation in a very short and cut-to-the-point format. I also like the text message facility offered on Dialpad that helps me to communicate smoothly with my clients & candidates. Being a team manager the biggest problem Dialpad resolves is its analytics feature which helps me to navigate my team member's performance which gives me an idea about their efforts and helps me to focus on team members with whom I have to work closely to improve their performance.

Likelihood to Recommend

Well, There are numerous scenarios where a Dialpad can be very helpful in terms of communication tools. It allows the user to send text unlimited messages, making outbound calls, and review daily, weekly, monthly, or custom analytics. Saving n number of contact details, easy to search them on Dialpad. As of now, I did not come across any scenario where I can say Dialpad would not be suited.

Use Cases and Deployment Scope

I use Dialpad Sell to call General Contractors and verify certain things on documents that I am reviewing. It is imperative that I link the calls to an object on our SalesForce. I rarely text, it is almost always phone calls. My job currently is very narrowly focused, so that is pretty much all that I do.

Likelihood to Recommend

It is very easy to use and a much better product than RingCentral (what I used previously). It just feels better. But, the issue with trying to link it to SalesForce is the only reason I would not give it a 10.

Use Cases and Deployment Scope

Dialpad Sell has helped me track my sales, remember conversations and assist my clients in such a more efficient way. This truly has been the best addition for my team and both myself, my coworkers and my supervisors feel this way collectively. I personally use Dialpad Sell each day and get the reap the benefits of this service.

Likelihood to Recommend

-I recommend Dialpad if you are in sales or Customer Service

-Dialpad is great for any team or group as it does allow for not only individual feedback but great feedback and collaboration tools for a team

-This is also a great tool for training and acclimating new employees

-Overall, I believe Dialpad can be used in any industry

Use Cases and Deployment Scope

we use Dialpad Sell to share accounts and talk to our clients daily and it also helps to leave voicemails! It helps send mass messages so we can spend less time talking to each client one by one. This helps us work more efficiently and professionally! i believe Dialpad Sell is the best tool we use here!

Likelihood to Recommend

Dialpad Sell helps me keep track of my medicare clients and sometimes their passwords to their portals. I try my best to keep up with my clients information to give them the best experience possible. and Dialpad Sell helps me 100% to complete that, when i need to retrace my steps the top search button comes in clutch!

Use Cases and Deployment Scope

As a customer service representative, I use Dialpad Sell to communicate with both customers and my fellow employees. The product allows me to effectively relay information between my coworkers and management in regards to service. I can answer and receive calls to handle any issues customers may be having and schedule related service visits as such. The general scope of our use case with the product involves customer service and scheduling. I've found Dialpad Sell to have many helpful features when it comes to the nature of my job, such as the ability to record and drop voicemails. The built-in AI is especially useful when it comes to dealing with missed calls or information, as it accurately transcribes speech to text on both ends of the call. If any information is missed, I can track down the call and copy the information from the recorded logs.

Likelihood to Recommend

The Dialpad Sell is well suited to all uses at my place of business. It is used for coworker as well as customer interaction, transfer of files, meeting notices, and general communication. I personally handle ongoing memberships and sales, and frequently use the voicemail drop feature to save time on clearing lists and reminding customers that they're due for renewal. The AI integration also helps when taking payments, as any missed numbers can be retrieved from the call log afterwards. While there are no immediate non-appropriate examples, a text feature would be very useful if possible given the way VoIP operates. All in all, Dialpad has served its purpose very well in my line of business!

Use Cases and Deployment Scope

I use Dialpad to answer phones for a garage door company to schedule appointments

Likelihood to Recommend

When it gets really busy and calls, come in Dialpad messes up sometimes it kicks me off duty when I’m available and ready to answer a call sometimes it won’t allow me to dial out to dispatch there’s issues on a regular basis it’s not the best program

Use Cases and Deployment Scope

We currently use Dialpad for our employees to help create a work life balance. It has made it much easier for the wheels to keep moving on our work orders so technician's always have a live person to speak with.

Likelihood to Recommend

I am able to manage my team and how they approach each call. I like that it is very user friendly. I have yet to run into any issues within using Dialpad. If I do run into an issue, it is resolved within minutes from the help desk. I would recommend it.

Use Cases and Deployment Scope

We use Dialpad Sell every day. It makes our job easier as it helps us to keep track of how many people we are reaching out to daily. Also helps to keep a track of what conversation we had with a person at times. As a lead we also use it to track the performance of our team, and measure the work they did in a day.

Likelihood to Recommend

One time when I was on a call, I was not able to hear the prospect as the voice was not clear. But then I used the transcript feature of Dialpad and I was able to read and understand what they were trying to say. It's a very useful feature of Dialpad.