Dialpad Review
January 02, 2024

Dialpad Review

Ashwin Batra | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Ai Sales Center

We use Dialpad Sell every day. It makes our job easier as it helps us to keep track of how many people we are reaching out to daily. Also helps to keep a track of what conversation we had with a person at times. As a lead we also use it to track the performance of our team, and measure the work they did in a day.

Pros

  • Tracking performance.
  • Tracking details of a prospect.
  • Tracking the amount of work done in a day.

Cons

  • Sometimes there are lags in the app
  • Can improve integrating from the ATS
  • When we disconnect the call, sometimes there is an issue while connecting the next call. We have to log in again into the app.
  • No idea
  • No idea
  • No idea

Do you think Dialpad Sell delivers good value for the price?

Yes

Are you happy with Dialpad Sell's feature set?

Yes

Did Dialpad Sell live up to sales and marketing promises?

Yes

Did implementation of Dialpad Sell go as expected?

Yes

Would you buy Dialpad Sell again?

Yes

One time when I was on a call, I was not able to hear the prospect as the voice was not clear. But then I used the transcript feature of Dialpad and I was able to read and understand what they were trying to say. It's a very useful feature of Dialpad.

Dialpad Sell Feature Ratings

Dialer Logistics ()
Not Rated
10.0
Call notes & tags
10
Automatic call logging
10
10.0
Outbound dialing
10
Inbound routing
10
Custom caller ID
10
Click-to-call
10
Recorded voicemail drop
10
Dialer contact import
10
Campaign & list management
10
10.0
Follow-up calls
10
Dialer reporting & analytics
10
Dialer compliance
10

Comments

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