TrustRadius: an HG Insights company

ZoomInfo Operations

Score8.5 out of 10

234 Reviews and Ratings

What is ZoomInfo Operations?

ZoomInfo OperationsOS/RingLead is a comprehensive data quality management platform for sales and marketing operations teams to clean, enrich, and route their go-to-market data.

Categories & Use Cases

Top Performing Features

  • Match and merge

    Ability to identify potential matches and then merge

    Category average: 8.2

  • Data element standardization

    Parsing and standardization of data elements according to predefined rules

    Category average: 8.3

  • Data profiling

    Ability to find anomalies and hidden relationships between data elements

    Category average: 8.3

Areas for Improvement

  • Address verification

    Data format checking and valid address checking

    Category average: 8.5

  • Data source connectivity

    Ease of connection to multiple data sources

    Category average: 8.3

Huge Impact on Data Integrity.

Use Cases and Deployment Scope

Ringlead / ZoomInfo Operations is a critical component of our Sales Operations function and for our Salesforce data hygiene. We use scheduled bulk update tasks to ensure the right Accounts and Contacts are assigned to the right Owners, and we create one-off tasks when turnover occurs on the team. We perform manual list imports throughout the week using a templated task in Ringlead, making it very quick and easy to create and update records in Salesforce for reports and dashboards of data that is otherwise managed outside of Salesforce. We wouldn't mess with that if we didn't have Ringlead to make it easy. We have a lot of automated tasks set up to date-stamp records that fit specific criteria, which enables us to build trending reports and then use the date fields in report filters, etc. We also use Ringlead to update picklist fields from our text formula fields, instead of building that as a flow in Salesforce, because Ringlead is much easier to set up and maintain over time with any adjustments we would want to make. It is a very powerful, intuitive tool.

Pros

  • Automated Field Updates based on easy to configure Filters.
  • Bulk Owner Assignment & Reassignment.
  • List Imports - to Create or Edit Records.
  • Deduplicate Records (Accounts, Contacts, Leads).
  • Add Contacts or Leads to Campaigns.

Cons

  • Accounts can now be added as Campaign members in Salesforce, but Ringlead isn't able to process Accounts that way yet.
  • We did a pilot of Ringlead's Enrich functionality and didn't find it very intuitive or useful enough to keep.

Return on Investment

  • No idea what EverString is, but Ringlead has enabled our Sales Operations team to remain a two-person team and easily keep up with all data updates and ongoing hygiene needed to support our entire go-to-market team.

Usability

Alternatives Considered

Highspot, Salesloft, ZoomInfo Sales, LinkedIn Sales Navigator, Orum, HubSpot Marketing Hub, 6sense, Demandbase One and Terminus ABM Platform

Other Software Used

Salesforce Agentforce Sales, Salesloft, HubSpot Marketing Hub, Highspot, LinkedIn Sales Navigator, Orum, FrontSpin

Good ROI

Use Cases and Deployment Scope

We use ZoomInfo Operations to find the right people faster and keep our contact data fresh. It really helps us cut down on the time spent researching and makes our outreach way more targeted. It is a huge help for sales and marketing, especially when we are going after new accounts.

Pros

  • It is super helpful at pinpointing the right supply chain decision makers
  • It helps prioritize the leads with their intent data.
  • The expanded filters are extremely useful for targeting stuff like orgs with software we currently integrate with.

Cons

  • Sometimes the intent data can be too general
  • There are times when the integration will require manual cleanup after importing data
  • The UI can be hard to navigate without formal training

Return on Investment

  • EverString helps us zero in on the accounts most likely to convert, so we're not wasting time
  • With better prioritization, our team can get to the right people faster, speeding up sales cycles
  • We are seeing a stronger pipeline and more booked meetings from our BDR team

Usability

Alternatives Considered

Clearbit and Apollo.io

Other Software Used

Demandbase One, Gong

Zoominfo review

Use Cases and Deployment Scope

We use ZoomInfo Operations to identify and prioritize our TAM focus accounts. We filter accounts within our region using criteria such as industry, employee size, and intent signals to identify companies actively researching relevant solutions. From there, we extract key prospect information at both the company and contact level—typically IT leaders and decision-makers. This includes verified contact details, org structure, and insights into current tools or initiatives.

We also leverage intent data to time our outreach when there is active interest, which improves conversion. Overall, it helps us build a targeted pipeline, focus on high-fit accounts, and engage prospects with more context.

Pros

  • Account Search
  • Prospect Search
  • Intent Signals

Cons

  • Phone numbers
  • Email accuracy
  • more intent signals

Return on Investment

  • Better ICP targeting and intent signals
  • Higher meeting conversion rates
  • reduced time spent on cold outreach

Usability

Alternatives Considered

Lusha

Other Software Used

Freshsales, Chargebee, Outreach

ZoomInfo Operations- Perfect Use Case Scenarios

Use Cases and Deployment Scope

We use ZoomInfo Operations to fully allow us to reach the correct people we need to speak with at other companies in any multiple forms of media. It is to keep us selling to the right people in the right way with exactly how they prefer to communicate in general.

Pros

  • Fills our CRM
  • Let's us now how they communicate
  • Gives some background

Cons

  • Sometimes the data is wrong or just outdated
  • Can be hard for new users to learn
  • You can tell when they became a public company, if you know what I mean

Return on Investment

  • By going with the mode of communication that ZoomInfo identified them using most, I certainly had more people pick up which lead to increased sales
  • Asking for someone by their first name instead of their job title got me past a LOT of gate keepers
  • Was able.to break into new territories and markets with the data from ZoomInfo

Usability

Alternatives Considered

Clay

Other Software Used

OneDrive

ZoomInfo Operations User Journey

Use Cases and Deployment Scope

I use ZoomInfo Operations to find the right talent across the globe. It helps me to get the details of the right person to connect with to start a new partnership in the ongoing process. Most of the time, the problems I have faced are not getting the correct information from the other tools, but ZoomInfo Operations gives me the right info that I need.

Pros

  • Accessing the right info of the talent
  • Most efficient way to export the data in CSV form
  • Shows 99% accurate market insight across the globe

Cons

  • Just improve the UI a little bit
  • Add more shortcuts
  • Recheck the data on monthly basis to avoid errors

Return on Investment

  • It has increased the right talent pipeline
  • Reduced the time to hire best talent
  • Improved the ROI on recruiting efforts

Usability

Alternatives Considered

Bullhorn ATS & CRM, Dice TalentSearch, LinkedIn Recruiter, LinkedIn Marketing Solutions and Indeed Hiring Platform

Other Software Used

LinkedIn Recruiter, Bullhorn ATS & CRM, Dice TalentSearch