TrustRadius: an HG Insights company

ZoomInfo Operations

Score8.5 out of 10

229 Reviews and Ratings

What is ZoomInfo Operations?

ZoomInfo OperationsOS/RingLead is a comprehensive data quality management platform for sales and marketing operations teams to clean, enrich, and route their go-to-market data.

Categories & Use Cases

Top Performing Features

  • Match and merge

    Ability to identify potential matches and then merge

    Category average: 8.2

  • Data element standardization

    Parsing and standardization of data elements according to predefined rules

    Category average: 8.3

  • Data profiling

    Ability to find anomalies and hidden relationships between data elements

    Category average: 8.3

Areas for Improvement

  • Address verification

    Data format checking and valid address checking

    Category average: 8.4

  • Data source connectivity

    Ease of connection to multiple data sources

    Category average: 8.3

Huge Impact on Data Integrity.

Use Cases and Deployment Scope

Ringlead / ZoomInfo Operations is a critical component of our Sales Operations function and for our Salesforce data hygiene. We use scheduled bulk update tasks to ensure the right Accounts and Contacts are assigned to the right Owners, and we create one-off tasks when turnover occurs on the team. We perform manual list imports throughout the week using a templated task in Ringlead, making it very quick and easy to create and update records in Salesforce for reports and dashboards of data that is otherwise managed outside of Salesforce. We wouldn't mess with that if we didn't have Ringlead to make it easy. We have a lot of automated tasks set up to date-stamp records that fit specific criteria, which enables us to build trending reports and then use the date fields in report filters, etc. We also use Ringlead to update picklist fields from our text formula fields, instead of building that as a flow in Salesforce, because Ringlead is much easier to set up and maintain over time with any adjustments we would want to make. It is a very powerful, intuitive tool.

Pros

  • Automated Field Updates based on easy to configure Filters.
  • Bulk Owner Assignment & Reassignment.
  • List Imports - to Create or Edit Records.
  • Deduplicate Records (Accounts, Contacts, Leads).
  • Add Contacts or Leads to Campaigns.

Cons

  • Accounts can now be added as Campaign members in Salesforce, but Ringlead isn't able to process Accounts that way yet.
  • We did a pilot of Ringlead's Enrich functionality and didn't find it very intuitive or useful enough to keep.

Return on Investment

  • No idea what EverString is, but Ringlead has enabled our Sales Operations team to remain a two-person team and easily keep up with all data updates and ongoing hygiene needed to support our entire go-to-market team.

Usability

Alternatives Considered

Highspot, Salesloft, ZoomInfo Sales, LinkedIn Sales Navigator, Orum, HubSpot Marketing Hub, 6sense, Demandbase One and Terminus ABM Platform

Other Software Used

Salesforce Agentforce Sales, Salesloft, HubSpot Marketing Hub, Highspot, LinkedIn Sales Navigator, Orum, FrontSpin

Good ROI

Use Cases and Deployment Scope

We use ZoomInfo Operations to find the right people faster and keep our contact data fresh. It really helps us cut down on the time spent researching and makes our outreach way more targeted. It is a huge help for sales and marketing, especially when we are going after new accounts.

Pros

  • It is super helpful at pinpointing the right supply chain decision makers
  • It helps prioritize the leads with their intent data.
  • The expanded filters are extremely useful for targeting stuff like orgs with software we currently integrate with.

Cons

  • Sometimes the intent data can be too general
  • There are times when the integration will require manual cleanup after importing data
  • The UI can be hard to navigate without formal training

Return on Investment

  • EverString helps us zero in on the accounts most likely to convert, so we're not wasting time
  • With better prioritization, our team can get to the right people faster, speeding up sales cycles
  • We are seeing a stronger pipeline and more booked meetings from our BDR team

Usability

Alternatives Considered

Clearbit and Apollo.io

Other Software Used

Demandbase One, Gong

ZoomInfo Operations- Perfect Use Case Scenarios

Use Cases and Deployment Scope

We use ZoomInfo Operations to fully allow us to reach the correct people we need to speak with at other companies in any multiple forms of media. It is to keep us selling to the right people in the right way with exactly how they prefer to communicate in general.

Pros

  • Fills our CRM
  • Let's us now how they communicate
  • Gives some background

Cons

  • Sometimes the data is wrong or just outdated
  • Can be hard for new users to learn
  • You can tell when they became a public company, if you know what I mean

Return on Investment

  • By going with the mode of communication that ZoomInfo identified them using most, I certainly had more people pick up which lead to increased sales
  • Asking for someone by their first name instead of their job title got me past a LOT of gate keepers
  • Was able.to break into new territories and markets with the data from ZoomInfo

Usability

Alternatives Considered

Clay

Other Software Used

OneDrive

Using and recommending it to evey organization

Use Cases and Deployment Scope

I use ZoomInfo Operations to find the right talent opertating in multiple countries across the globe, it helps me to get the details of the right person to connect with to start a new partnership in the ongoing process. Most of the time problems I have faced are not getting the correct information from other tools but ZoomInfo Operations gives me.

Pros

  • Getting the correct details of talent
  • Very easy to export the data in csv format
  • Shows the most accurate market insight across the globe

Cons

  • Let’s improve the UI a little bit
  • Add some more shortcuts for handy process across the tool
  • Sometimes the market insight data is incorrect
  • Should check the data on monthly basis to avoid errors

Return on Investment

  • It has increased candidates pipeline
  • It has reduced time to hire
  • It has improved ROI on recruiting efforts

Usability

Alternatives Considered

Bullhorn ATS & CRM, LinkedIn Recruiter, CareerBuilder Applicant Tracking and Dice TalentSearch

Other Software Used

LinkedIn Recruiter, Bullhorn ATS & CRM, CareerBuilder Talent Driver

ZoomInfo Operations is a great tool for our GTM teams

Use Cases and Deployment Scope

We use ZoomInfo Operations for enrichment of leads and contacts and accounts. We also use it to acquire net new leads and accounts for our account development team. Both use cases allow us to improve our lead quality and understand buyer intent to help increase revenue for our business, ensuring we are going after the right audience.

Pros

  • Provided a ton of account data
  • Gives lots of information down to the contact level
  • Supportive team for questions and troubleshooting

Cons

  • Improving the way the system works with Ringlead
  • Lot of functions but not always easy to use

Return on Investment

  • We are able to enrich contacts that come in by verifying their email and phone number and account information. This allows our reps to have a higher chance of booking meetings when there is accurate data on the prospect.

Usability

Other Software Used

Adobe Marketo Engage, Google Analytics