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Users of ezCater have found the platform to be a game-changer when it comes to ordering catering services. With its easy and efficient …
Overview
What is ezCater?
ezCater is a catering growth platform offered by ezCater, Inc. It aims to assist restaurants in expanding and managing their catering business. According to the vendor, ezCater provides solutions for customer acquisition, order management, and delivery logistics. The product is designed to cater to...
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What is ezCater?
ezCater is a catering growth platform offered by ezCater, Inc. It aims to assist restaurants in expanding and managing their catering business. According to the vendor, ezCater provides solutions for customer acquisition, order management, and delivery logistics. The product is designed to cater to restaurants of various sizes, from small local establishments to large national chains. It is used by professionals in industries such as restaurant ownership, catering management, food service, event planning, and corporate sectors.
Key Features
Catering growth platform: According to the vendor, ezCater offers a comprehensive platform that helps restaurants grow and manage their catering business. It covers various aspects, including customer acquisition and professional delivery logistics.
Customer acquisition: The vendor claims that ezCater enables restaurants to reach high-value catering buyers, including those from Fortune 500 companies. It brings new buyers to the restaurant through its marketplace, potentially expanding their customer base.
Order management: Restaurants can utilize ezCater to capture more catering orders through multiple channels, such as the ezCater Marketplace, online ordering on their website, and offline ordering via phone or in-person. The vendor states that restaurants can build orders, send quotes, and collect payments, streamlining the ordering process.
Delivery logistics: According to the vendor, ezCater provides delivery solutions tailored to the operations of restaurants. Restaurants can manage their in-house drivers, simplify order assignment, and obtain driver reports. Additionally, the vendor claims that restaurants can request professional, reliable catering delivery drivers as needed, even with as little as 90 minutes notice.
ezCater Marketplace: The ezCater Marketplace aims to help restaurants reach high-value catering buyers, including those from Fortune 500 companies. Restaurants can showcase their brand on the marketplace to improve their search ranking and increase visibility to potential customers.
Marketing channel: According to the vendor, restaurants can leverage the ezCater Marketplace as a marketing channel to attract more customers. It provides an opportunity for buyers to easily find and order from them, potentially increasing their chances of securing high-value catering orders.
High-value orders: The vendor claims that the ezCater Marketplace attracts catering buyers who place significant orders, with an average order value of $336. This may help restaurants attract high-caliber clients that contribute significantly to their business growth.
5-star support: According to the vendor, ezCater provides 24/7 support to restaurants on the marketplace, aiming to ensure a smooth experience for both the restaurant and the customer. The vendor states that their dedicated support team promptly handles any issues that arise.
ezOrdering: ezOrdering is a purpose-built catering ordering solution offered by ezCater. According to the vendor, it allows customers to conveniently order catering online through the restaurant's website, potentially enhancing customer satisfaction.
Complexities of catering orders: According to the vendor, ezOrdering is optimized to handle the complexities of catering orders, aiming to ensure accuracy and efficiency in the ordering process. It simplifies the task of placing and managing catering orders for both the restaurant and the customer.
ezCater Features
- Supported: Inventory Management
- Supported: Order Management
- Supported: Billing & Invoicing
- Supported: Calendar Management
- Supported: Order Tracking
ezCater Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Users of ezCater have found the platform to be a game-changer when it comes to ordering catering services. With its easy and efficient ordering process, users can quickly place large catering orders without the need to search through multiple restaurant websites or make numerous phone calls. This streamlined approach saves users both time and effort, eliminating the need for extensive research. They appreciate being able to track their spending on catering and even earn points for their orders.
One of the key use cases of ezCater is its ability to ensure accurate and on-time delivery, which is crucial for company lunches and events. Users have praised the platform for consistently delivering food in a timely manner, allowing them to focus on hosting successful gatherings without worrying about last-minute mishaps. Additionally, ezCater's budget management feature helps users keep track of their company's spending on catering for events, making financial planning easier.
Another important use case of ezCater is its convenience for busy professionals. Users love how quick and easy it is to plan and set up catering events using the platform, freeing up their time to focus on other aspects of their job. Furthermore, ezCater addresses the problem of long lunch lines during rush hour by delivering food directly to the workplace. This has been particularly beneficial for users who work in startups or unfamiliar areas, as they can easily find and cater food for office functions or work-related events using ezCater's fast and efficient search feature.
The filter system on ezCater has also been highly praised by users, saving them significant amounts of time and effort in finding the right catering services. By utilizing filters such as cuisine type, dietary restrictions, and price range, users can quickly narrow down their options and find caterers that meet their specific needs. This feature has made the process of selecting a caterer much more efficient and reliable, allowing users to easily find the perfect fit for their event.
Overall, ezCater has proven to be an invaluable tool for users when it comes to ordering catering services. Its ease of use, accurate delivery, budget management capabilities, and convenient features have made it a go-to platform for professionals looking to streamline their catering ordering process and host successful events.
Customer-friendly Platform: Many users have praised ezCater for being a customer-friendly platform that is easy to use. They mention that setting up an account and starting to order online is a smooth process, making it convenient for them to place catering orders.
Responsive Customer Support: Several reviewers have appreciated the immediate support provided by ezCater's customer support team. Whether it's tracking orders or seeking help, users mention that they receive quick assistance when needed, which enhances their overall experience with the platform.
Convenient Ordering Experience: The convenience of using ezCater is a common positive sentiment among users. They love how easy the website is to navigate and find specific catering options through helpful filters. Users also appreciate the upfront pricing provided by ezCater, allowing them to compare costs per head and make informed decisions.
Lack of Communication and Training for Drivers: Some users have expressed frustration with the lack of communication and training provided to ezCater drivers. Reviewers have mentioned that drivers should be better informed about the items they are carrying to avoid damage. This indicates a need for improved communication channels and comprehensive training programs for drivers.
Poor Customer Service: Multiple users have complained about the poor customer service provided by ezCater. Customers have faced difficulties in reaching the company through phone, chat, or email, which can be frustrating when dealing with issues or inquiries. This consistent feedback highlights the importance of enhancing customer service channels and responsiveness.
Inconsistent Delivery Times: Several reviewers have mentioned experiencing erratic delivery times when using ezCater's services. These inconsistent delivery times can cause inconvenience for users who have tight schedules and important meetings to attend. The variability in delivery timing has resulted in frustration and disrupted plans for some customers.
Users have made several recommendations for ezCater based on their experiences with the platform. Many users find ezCater to be especially helpful for catering large orders. They recommend giving ezCater a try for catering needs, as they believe it is worth using. Some users have switched from other apps to ezCater and consider it to be the best food catering app available. These recommendations indicate that users find ezCater easy to use and reliable for ordering lunches or catering services for their companies. They also appreciate the variety of restaurants to choose from and value the customer service provided by ezCater. Users consider it suitable for catering big events or fast-paced companies. Additionally, they suggest having an idea of what you want before ordering from ezCater to streamline the process further.