FreshBooks Reviews and Ratings

Use Cases and Deployment Scope

We used FreshBooks exclusively for invoicing for 4 years. It allowed us to partially automate our invoicing process and do a much better job of tracking client invoices. Prior to using FreshBooks, we were invoicing our clients manually, with no way of taking payments online, or via PayPal. Our invoices were scattered and disorganized, with no central way to keep track of them.

Once we started using FreshBooks, our invoice aging reduced dramatically; what took 60-90 days to receive payment (with multiple manual reminders sent) reduced to under 30, almost immediately.

Likelihood to Recommend

FreshBooks is perfect for solopreneurs or very small shops where all administrative work is handled in-house. I wish I could go back in time and set up FreshBooks from the beginning of my company's life, because it would have helped us to analyze data in a much more complete way.

Use Cases and Deployment Scope

We use Freshbook for bookkeeping and account production, but a few of our clients also use it for the same reason. The software offers free online software solutions for Barclays clients and is one of the leaders on the market, providing all the needed features for us and our clients.

Likelihood to Recommend

FreshBooks is very useful for simple small businesses with a limited number of transactions. The software does not have inbuilt add-ons such as payroll and VAT MTD; however, it does link with third-party providers, which works pretty well. This software will work well for both small limited companies and sole traders.

Use Cases and Deployment Scope

Using Freshbooks helps me know my bottom line every month. At a glance of my P&L, I know what is missing or wrongly categorized. I can quickly see the report and know if I missed paying a bill for my fixed expenses, which saves me time before I close the month.

Likelihood to Recommend

FreshBooks is easy to use for a rather uncomplicated small business. I recommended it to my brother for his new business, and he is using it well enough on his own without too much difficulty. Since I know accounting, he asks me minimal questions about Freshbooks' capabilities. However, my sister has a more robust need for her business, which has more moving parts and uses another software to help manage her business. I spend way more time managing her bookkeeping and concerns.

Use Cases and Deployment Scope

We use FreshBooks for recurring and project-based billing. it provides an easy way to keep track of what we have outstanding and what has been paid, and we like that it offers many payment options for clients that we don't have to cobble together. It also helps us compare our billing and collecting payment data over the many years we've had it. We're on a level with it where we can only support 50 clients, but that's not too onerous to deal with.

Likelihood to Recommend

It has been great for a small business with a mix of project-based and monthly retainer work. It's very lightweight software as a service that scales up and down based on how much you need it and how much value it provides.

Use Cases and Deployment Scope

FreshBooks is the accounting and invoicing tool for my business coaching practice. I use recurring invoices with auto pay with clients and electronic payment receipts from the invoices I send. I manage all my expenses and have my bank account and credit cards automatically syncing to my account. My costs are mostly auto-categorized, so my bookkeeping and tax prep are seamless. I also use the time reporting features to track time spent on engagements. I use the reporting features to track my time spent with clients, the revenue billed by clients, and my monthly revenue targets.

Likelihood to Recommend

I recommend FreshBooks to anyone running a service-based business that needs invoicing, time reporting, and accounting tools. FB is adept in all three of these scenarios and isn't overly complicated like similar accounting packages I have used. I love how I can write estimates and proposals, manage the business development process from the software, and quickly convert prospects to invoiced clients.

Use Cases and Deployment Scope

I tried FreshBooks over a year ago and had difficulty connecting to my bank account, which was more of a problem with my bank account, so I cancelled my subscription, which I paid a full year in advance. I decided to give them another try, as I did like the interface when I had tried them before. I had an offer to return to FreshBooks at a discounted rate, and took the offer. Instead of being charged the discounted rate, they ended up charging me the full rate and I've now been on hold with them for over an hour waiting to get my money back. I am a small business and having that much money tied up with a company that isn't trustworthy is not fun. I want to be able to use those funds to get work with a bookkeeping software that doesn't bait and switch rates.

Likelihood to Recommend

I don't see any benefit from FreshBooks. They've taken my money and I can't reach anyone to get a refund.

Use Cases and Deployment Scope

Our main use for FreshBooks is invoicing and estimates, linking with our credit union is very spotty so not reliable enough to do any actual accounting. We do still use for keeping track of total sales, and categorized sales. We do also utilize their online payment processing and payment logging features.

Likelihood to Recommend

Part of our move to FreshBooks was the lower monthly cost over quickbooks, but quickly learned to get the same amenities as quickbooks, In my experience, FreshBooks will just nickel and dime you for each little feature and end up costing more.

In my opinion, the mobile app is garbage, basically only good for looking up customer information on the go.

FreshBooks recently changed their bank transfer payment policy to hold onto your money for what they say is 5 business days. They did this with no notice to my knowledge, which was a switch from next day payments. currently it is taking 8 days from the customer paying to us actually getting paid.

Sending invoices through email always causes us issues with customers since, in my experience, FreshBooks makes it always appear that your are invoicing the total amount to the customers, the customer needs to open the invoice to see how much they are actually being invoiced.

Use Cases and Deployment Scope

We tried using FreshBooks for our Short Term vacation rental business. However, it was too expensive for what we were using it for. We tried to cancel online but they want you to send an email. I have emailed three times and I cannot get a response to cancel my account. I just got charged for another month. Very frustrating that they make it impossible to cancel.

Likelihood to Recommend

I was disappointed with FreshBooks software because it was overpriced and expensive to use. The features were not worth the cost, and the customer service was not helpful as they would not respond to my emails to cancel the account. I would not recommend FreshBooks to anyone. FreshBooks is not well suited for smaller companies. Particularly short term rental properties.

Use Cases and Deployment Scope

I use FreshBooks for my customer invoicing, expense and bank account reconciliation and enjoy sharing direct access to my account with my tax advisor. There were hiccups in setup as the connection to my credit cards and bank occasionally suffered from a broken link since the company used a third party to facilitate the integrations which made things worse for a while. I stuck around since customer service was trying to help me. The last couple of months have seen the credit card integrations finally working much better in pulling in expenses. Unfortunately, FreshBooks partnered up with WePay at some point and it became extremely difficult to receive payments for any of my larger invoices (above $5k) and I couldn't get clarity on why the payments were being canceled and sent back to my clients. WePay was exceptionally unhelpful, and FreshBooks customer support was not particularly helpful in this case. At this point I'm forced to look for an alternative to FreshBooks - essentially anyone not using WePay.

Likelihood to Recommend

Use Cases and Deployment Scope

I use this for simple accounting tasks related to my publishing company and it is an awesome app. I use it to manage accounts receivable and payable, inventory, and payroll and it does all those without flaw. As a sole proprietor, I have found this app to be tremendously useful in the small business that I run after my day job as a teacher, and I would highly recommend it to anyone that needs to do simple accounting tasks.

Likelihood to Recommend

This application is very useful and it is something that has helped me tremendously in my part-time company as a book publisher. I wish that they could improve their invoicing because they have gotten away from this part but there is room for improvement. I also want the app to be more user-friendly as well.