CallFire vs. Freshdesk Contact Center
CallFire vs. Freshdesk Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
CallFire | N/A | CallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99 per month. | $99 per month | |
Freshdesk Contact Center | N/A | Freshdesk Contact Center ( Formerly Freshcaller) is a call center software for startups and small teams. Fresh Contact Center aims to enable businesses / teams set-up and run a call center without spending a lot of time and money. It is suited for phone teams of size 1- 30. Users can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows the user to provide a detailed set of options to callers. The call queues… | $0 per agent/per month |
CallFire | Freshdesk Contact Center | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
CallFire | Freshdesk Contact Center | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
CallFire | Freshdesk Contact Center | ||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Cloud PBX |
| ||||||||||||||||||
Call Management |
| ||||||||||||||||||
VoIP system collaboration |
| ||||||||||||||||||
Mobile apps |
|
CallFire | Freshdesk Contact Center | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Enterprises | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CallFire | Freshdesk Contact Center | |
---|---|---|
Likelihood to Recommend | 9.5 (15 ratings) | 8.7 (9 ratings) |
Likelihood to Renew | 9.0 (1 ratings) | - (0 ratings) |
Usability | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.1 (3 ratings) |
CallFire | Freshdesk Contact Center | |
---|---|---|
Likelihood to Recommend | CallFire | Freshworks Inc |
Pros | CallFire | Freshworks Inc |
Cons | CallFire | Freshworks Inc |
Likelihood to Renew | CallFire | Freshworks Inc No answers on this topic |
Usability | CallFire No answers on this topic | Freshworks Inc |
Support Rating | CallFire No answers on this topic | Freshworks Inc |
Alternatives Considered | CallFire | Freshworks Inc |
Return on Investment | CallFire | Freshworks Inc |
ScreenShots |