22 Ratings
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Score 9.1 out of 100
15 Ratings
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Score 6.8 out of 100

Likelihood to Recommend

CallFire

If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
Chase Muehlheuser | TrustRadius Reviewer

Freshdesk Contact Center (Formerly Freshcaller)

If you have a very small group of representatives that are strictly using FreshDesk as their ticket management system that needs to have call integration, I can see this solution working - but from a cost perspective, there are better options, even if they lack the tight integration between FreshWorks products. I am struggling to find scenarios other than above that Freshcaller is well suited.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

CallFire
8.2
Freshdesk Contact Center (Formerly Freshcaller)
6.8
Hosted PBX
CallFire
6.0
Freshdesk Contact Center (Formerly Freshcaller)
7.1
Multi-level Interactive Voice Response (IVR)
CallFire
9.0
Freshdesk Contact Center (Formerly Freshcaller)
8.2
User templates
CallFire
7.0
Freshdesk Contact Center (Formerly Freshcaller)
Call reports
CallFire
10.0
Freshdesk Contact Center (Formerly Freshcaller)
6.5
Directory of employee names
CallFire
9.0
Freshdesk Contact Center (Formerly Freshcaller)
5.5

Call Management

CallFire
8.7
Freshdesk Contact Center (Formerly Freshcaller)
7.4
Answering rules
CallFire
8.0
Freshdesk Contact Center (Formerly Freshcaller)
7.4
Call recording
CallFire
10.0
Freshdesk Contact Center (Formerly Freshcaller)
8.4
Call park
CallFire
8.5
Freshdesk Contact Center (Formerly Freshcaller)
7.0
Call screening
CallFire
8.3
Freshdesk Contact Center (Formerly Freshcaller)
6.4
Message alerts
CallFire
8.8
Freshdesk Contact Center (Formerly Freshcaller)
7.8

VoIP system collaboration

CallFire
10.0
Freshdesk Contact Center (Formerly Freshcaller)
5.9
Video conferencing
CallFire
10.0
Freshdesk Contact Center (Formerly Freshcaller)
Audio conferencing
CallFire
10.0
Freshdesk Contact Center (Formerly Freshcaller)
5.9

Mobile apps

CallFire
8.3
Freshdesk Contact Center (Formerly Freshcaller)
Mobile app for iOS
CallFire
8.5
Freshdesk Contact Center (Formerly Freshcaller)
Mobile app for Android
CallFire
8.0
Freshdesk Contact Center (Formerly Freshcaller)

Pros

CallFire

  • CallFire provides detailed analytics that show what/when callers select within the phone system
  • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
  • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
Justin McClelland | TrustRadius Reviewer

Freshdesk Contact Center (Formerly Freshcaller)

  • IVR
  • Call management
  • Forwarding
Anonymous | TrustRadius Reviewer

Cons

CallFire

  • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
  • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
  • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
Benjamin Cutler | TrustRadius Reviewer

Freshdesk Contact Center (Formerly Freshcaller)

  • The UX and UI could use an upgrade.
  • The process could be better when importing a hard line into the system.
  • We could use more additional reporting features.
Steven Duran | TrustRadius Reviewer

Likelihood to Renew

CallFire

CallFire 9.0
Based on 1 answer
There is no reason not to, it has proven effective in the usage
Anonymous | TrustRadius Reviewer

Freshdesk Contact Center (Formerly Freshcaller)

No score
No answers yet
No answers on this topic

Usability

CallFire

No score
No answers yet
No answers on this topic

Freshdesk Contact Center (Formerly Freshcaller)

Freshdesk Contact Center (Formerly Freshcaller) 8.0
Based on 1 answer
It's a really simple and affordable software solution if you're looking to upgrade your system or processes to a softphone. The service has been fantastic for both our outbound sales team and our inbound customer service team. As a manager, I'm really grateful I found FreshCaller early on in the process of evaluating companies to go to for a softphone.
Steven Duran | TrustRadius Reviewer

Support Rating

CallFire

No score
No answers yet
No answers on this topic

Freshdesk Contact Center (Formerly Freshcaller)

Freshdesk Contact Center (Formerly Freshcaller) 7.7
Based on 6 answers
Support is chat and email-based - the support team is available during the workday, but anything that is outside of the knowledge base or common knowledge of the system is taken down and forwarded along to the development team, which doesn't hold the same hours. Responses regarding bugs and problems with the system can take hours and days for a response - which is not useful if you're experiencing a problem with your customer support team's primary communications channel.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CallFire

CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
Jason Revilla | TrustRadius Reviewer

Freshdesk Contact Center (Formerly Freshcaller)

At the time, the features seemed to integrate better with a possible ITSM platform that would be a little more catered to our style and liking. If I remember correctly, both operated on Twilio but I'm not sure if that's still the case. Since I no longer assist with those services I'm not sure where the route will go.
Anonymous | TrustRadius Reviewer

Return on Investment

CallFire

  • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
  • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
Anonymous | TrustRadius Reviewer

Freshdesk Contact Center (Formerly Freshcaller)

  • Overpriced for what it offered - we paid nearly $600/month for 10 users. Could not drop them fast enough for this reason alone.
Anonymous | TrustRadius Reviewer

Pricing Details

CallFire

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CallFire Editions & Modules

Edition
Pro$599.001
Grow$299.001
Startup$199.001
Lite$99.001
  1. per month
Additional Pricing Details

Freshdesk Contact Center (Formerly Freshcaller)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$0

Freshdesk Contact Center (Formerly Freshcaller) Editions & Modules

Edition
Enterprise$691
FREE$02
Pro$393
Growth$154
  1. per agent/per month, billed annually
  2. per agent/per month
  3. per agent/per month, billed annually
  4. per agent/per ,billed annually
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CallFire
10.0
Freshdesk Contact Center (Formerly Freshcaller)
7.3

Likelihood to Renew

CallFire
9.0
Freshdesk Contact Center (Formerly Freshcaller)

Usability

CallFire
Freshdesk Contact Center (Formerly Freshcaller)
8.0

Support Rating

CallFire
Freshdesk Contact Center (Formerly Freshcaller)
7.7

Add comparison