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164 Ratings
15 Ratings
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Score 6.8 out of 100

Webex Calling

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164 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Freshdesk Contact Center (Formerly Freshcaller)

If you have a very small group of representatives that are strictly using FreshDesk as their ticket management system that needs to have call integration, I can see this solution working - but from a cost perspective, there are better options, even if they lack the tight integration between FreshWorks products. I am struggling to find scenarios other than above that Freshcaller is well suited.
Anonymous | TrustRadius Reviewer

Webex Calling

Webex calling seems very well suited to retail outlets and small workshops. Whenever we have a requirement for a dect solution we push Webex ahead of the others as the solution is sound particularly with the new option of being able to pass from one base station to another. This was very much sought after by our customers and as soon as it was released we had another sign up with webex and a load of dect phones Webex just doesn't fit where customers don't want features, but do want voice mail. This seems to be a solution that is un-addressable for the Webex deployment. It is also not shining as much as it could in the soft phone only scenario, however, it still works in this environment, there are some other soft phone clients that seem to be ahead.
Erron Jones | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Freshdesk Contact Center (Formerly Freshcaller)
6.9
Webex Calling
9.0
Hosted PBX
Freshdesk Contact Center (Formerly Freshcaller)
7.2
Webex Calling
9.3
Multi-level Interactive Voice Response (IVR)
Freshdesk Contact Center (Formerly Freshcaller)
8.3
Webex Calling
8.9
Call reports
Freshdesk Contact Center (Formerly Freshcaller)
6.5
Webex Calling
8.8
Directory of employee names
Freshdesk Contact Center (Formerly Freshcaller)
5.4
Webex Calling
9.2
User templates
Freshdesk Contact Center (Formerly Freshcaller)
Webex Calling
8.6

Call Management

Freshdesk Contact Center (Formerly Freshcaller)
7.4
Webex Calling
9.0
Answering rules
Freshdesk Contact Center (Formerly Freshcaller)
7.4
Webex Calling
8.9
Call recording
Freshdesk Contact Center (Formerly Freshcaller)
8.5
Webex Calling
9.2
Call park
Freshdesk Contact Center (Formerly Freshcaller)
7.0
Webex Calling
8.9
Call screening
Freshdesk Contact Center (Formerly Freshcaller)
6.4
Webex Calling
9.0
Message alerts
Freshdesk Contact Center (Formerly Freshcaller)
7.9
Webex Calling
9.1

VoIP system collaboration

Freshdesk Contact Center (Formerly Freshcaller)
5.9
Webex Calling
9.3
Audio conferencing
Freshdesk Contact Center (Formerly Freshcaller)
5.9
Webex Calling
9.3
Video conferencing
Freshdesk Contact Center (Formerly Freshcaller)
Webex Calling
9.2
Video screen sharing
Freshdesk Contact Center (Formerly Freshcaller)
Webex Calling
9.3
Instant messaging
Freshdesk Contact Center (Formerly Freshcaller)
Webex Calling
9.3

Mobile apps

Freshdesk Contact Center (Formerly Freshcaller)
Webex Calling
8.8
Mobile app for iOS
Freshdesk Contact Center (Formerly Freshcaller)
Webex Calling
8.6
Mobile app for Android
Freshdesk Contact Center (Formerly Freshcaller)
Webex Calling
8.9

Pros

Freshdesk Contact Center (Formerly Freshcaller)

  • IVR
  • Call management
  • Forwarding
Anonymous | TrustRadius Reviewer

Webex Calling

  • Webex App as the soft phone for Webex Calling has a pretty solid experience
  • The deployment of the desk phones, just using activation codes is lifesaving
  • The ability to manage all the setting in one single pane of glass (Webex Control Hub) is a key aspect for the IT department.
Eduardo Viero | TrustRadius Reviewer

Cons

Freshdesk Contact Center (Formerly Freshcaller)

  • The UX and UI could use an upgrade.
  • The process could be better when importing a hard line into the system.
  • We could use more additional reporting features.
Steven Duran | TrustRadius Reviewer

Webex Calling

  • It would be nice if I could log in and out quickly and easily in a calling group.
  • To improve the connection quality in the edge reception area.
  • If I reject a call on a device, everyone else stops ringing too.
Benjamin Osthoff | TrustRadius Reviewer

Usability

Freshdesk Contact Center (Formerly Freshcaller)

Freshdesk Contact Center (Formerly Freshcaller) 8.0
Based on 1 answer
It's a really simple and affordable software solution if you're looking to upgrade your system or processes to a softphone. The service has been fantastic for both our outbound sales team and our inbound customer service team. As a manager, I'm really grateful I found FreshCaller early on in the process of evaluating companies to go to for a softphone.
Steven Duran | TrustRadius Reviewer

Webex Calling

Webex Calling 9.9
Based on 2 answers
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Anonymous | TrustRadius Reviewer

Support Rating

Freshdesk Contact Center (Formerly Freshcaller)

Freshdesk Contact Center (Formerly Freshcaller) 7.8
Based on 6 answers
Support is chat and email-based - the support team is available during the workday, but anything that is outside of the knowledge base or common knowledge of the system is taken down and forwarded along to the development team, which doesn't hold the same hours. Responses regarding bugs and problems with the system can take hours and days for a response - which is not useful if you're experiencing a problem with your customer support team's primary communications channel.
Anonymous | TrustRadius Reviewer

Webex Calling

Webex Calling 7.5
Based on 4 answers
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.
The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Freshdesk Contact Center (Formerly Freshcaller)

At the time, the features seemed to integrate better with a possible ITSM platform that would be a little more catered to our style and liking. If I remember correctly, both operated on Twilio but I'm not sure if that's still the case. Since I no longer assist with those services I'm not sure where the route will go.
Anonymous | TrustRadius Reviewer

Webex Calling

All
of the products I have used for our company have been pretty similar in nature.
From the time we introduced Webex Calling in our business, it proved to be a
game-changer as it has just brought a suite of products to us. I would rate
this tool above all others as with this we can integrate in the easiest way
possible.
Flavia Hayoun | TrustRadius Reviewer

Return on Investment

Freshdesk Contact Center (Formerly Freshcaller)

  • Overpriced for what it offered - we paid nearly $600/month for 10 users. Could not drop them fast enough for this reason alone.
Anonymous | TrustRadius Reviewer

Webex Calling

  • Webex Calling has empowered my startup business from 4 years ago to grow and persue many different lines of business.
  • The transition from Spark to Webex is difficult and there has not been a lot of support to make this transition easier.
Jason Ball | TrustRadius Reviewer

Pricing Details

Freshdesk Contact Center (Formerly Freshcaller)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$0

Freshdesk Contact Center (Formerly Freshcaller) Editions & Modules

Edition
Enterprise$691
FREE$02
Pro$393
Growth$154
  1. per agent/per month, billed annually
  2. per agent/per month
  3. per agent/per month, billed annually
  4. per agent/per ,billed annually
Additional Pricing Details

Webex Calling

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex Calling Editions & Modules

Edition
Basic Plan$0.001
Call Plan$12.001
Call + Meet Plan$20.001
Enterprise PlanContact Sales
  1. user/month
  2. none
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Freshdesk Contact Center (Formerly Freshcaller)
7.3
Webex Calling
9.0

Usability

Freshdesk Contact Center (Formerly Freshcaller)
8.0
Webex Calling
9.9

Support Rating

Freshdesk Contact Center (Formerly Freshcaller)
7.8
Webex Calling
7.5

Add comparison