TrustRadius: an HG Insights company

What is FullSession?

FullSession is a user behavior analytics platform that helps product, growth, and engineering teams visualize what users experience in key digital journeys—and then validate the business impact of improvements.

Core capabilities

  • Session replay: High-fidelity recordings to see friction, confusion, and drop-offs as they happen.

  • Heatmaps: Interactive (including real-time) click/scroll/hesitation maps to spot UX issues at a glance.

  • Funnels & conversion tracking: Measure critical flows like sign-up, onboarding, checkout, forms, and account management.

  • Error analysis: Connect console and network errors to the exact sessions and users impacted.

  • In-app feedback: Targeted widgets and surveys to collect qualitative input in specific flows.

What differentiates FullSession

  • From seeing → proving: Designed to help teams prioritize the next fix, forecast expected lift, and validate results after release (“impact validation”).

  • Tool consolidation: Replay, heatmaps, feedback, and impact tracking in one platform to reduce vendor sprawl and simplify ROI.

  • Privacy & compliance: Controls (masking, blocking, selective capture) built for GDPR/CCPA/PCI-sensitive environments, with governance features like SSO/RBAC and audit readiness on the roadmap.