Name: Funnel Science
Author: Funnel Science

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Text Editors

Development

Business Intelligence (BI)

Collaboration

Desktop Publishing

Diagramming

Interactive Voice Response (IVR)

Meeting Management

Operational Analytics

Project Portfolio Management

Enterprise

Accounting

Blockchain Payments

Cryptocurrency Mining

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employer of Record (EOR)

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Archiving

Cloud Storage

Continuous Delivery

Data Fabric

Endpoint Encryption

Enterprise Backup

File Sync and Share

Firewall

Fraud Detection

IT Service Management (ITSM)

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Network Operating Systems

Network Performance Monitoring

Network Traffic Analysis (NTA)

Network Virtualization

Phishing Detection and Response

Virtual Desktop Infrastructure (VDI)

Voice Recognition

Web Application Firewalls

Web Scraping

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

Advertising Agency

All-in-One Marketing

Business Card Scanning

Content Management

Digital Experience Platforms (DXP)

Email Marketing

Graphics

Location Intelligence

Marketing Automation

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Professional Services Automation

Project Management

Professional Services

Customer Relationship Management (CRM)

Proposal

Sales

Operational Technology (OT) Security

Security

Auto Repair

Camp Management

HIPAA Compliance

Homeowner's Association (HOA) Management

Legal Research

Municipal

Trucking Software

Vertical-Specific

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Funnel Science is a call tracking and analytics software that, according to the vendor, helps businesses track and analyze their inbound and outbound calls, improve marketing and sales strategies, and increase customer satisfaction and revenue. This software is designed to support marketing agencies, sales consultants, telesales teams, inbound and outbound call centers, as well as PPC and SEO Pay-per-Call professionals. With its range of features, Funnel Science aims to optimize call tracking and analytics processes for businesses of various sizes.

## Key Features

**Call Tracking Analytics**: Funnel Science provides call tracking analytics that, according to the vendor, enhance marketing, sales, and customer service efforts. By applying predictive analytics to proven call tracking technology, the software aims to increase phone leads and improve lead quality. Call tracking allows businesses to create a phone route for each marketing channel and assign unique toll-free or local phone numbers to each route. Furthermore, dynamic website call tracking syncs the website with marketing and imports data into analytics for insights into ads, keywords, pages, and marketing channels.

**Texting**: Funnel Science offers a text messaging feature that, according to the vendor, enables businesses to communicate with customers and leads through text messages. Text messaging is claimed to be more efficient than email and phone calls, with 95% of texts being read within 3 minutes of being sent. Businesses can conveniently send texts from their computer, with direct linking and updates to their CRM. Advanced features include custom auto-responses, broadcast announcements, scheduled messages, response time metrics, and integrations with tools like Slack, Zendesk, Freshdesk, Help Scout, Zapier, and more.

**Easy & Fast Set Up**: Funnel Science provides an easy and fast set-up process for call tracking, routing, and texting, according to the vendor. The set-up process involves linking the website, marketing campaigns, analytics, and CRM by copying and pasting a JavaScript code into the website header. Additionally, API integrations with leading ad platforms like Google Ads, Facebook, and YouTube are default settings, aiming to ensure seamless tracking and analysis.

**Call Sentiment Analysis**: Funnel Science utilizes communications intelligence to provide critical insights from customer phone conversations, as claimed by the vendor. The software securely monitors any call, text, or chat on any network, analyzing every conversation for insights to increase sales and loyalty. Call sentiment analysis is performed before and after the call to understand customer sentiment and make informed sales and marketing decisions. This analysis aims to reduce gaps in the sales funnel and improve overall customer satisfaction.

**Mobile Apps**: Funnel Science can be accessed through a browser or installed as mobile apps for iOS and Android. The mobile apps offer convenient access to call tracking, recording, transcription, texting, and other features on the go. Users can effectively track calls, analyze data, and optimize sales from their mobile devices. The mobile apps provide flexibility and accessibility for businesses that require on-the-go functionality.

**API Integrations**: Funnel Science offers API integrations with leading ad platforms like Google Ads, Facebook, and YouTube, according to the vendor. These default settings allow businesses to seamlessly track clicks, forms, texting, and calls, connecting the dots from call to sale. Additionally, businesses can easily add radio, TV, or print call tracking to their campaigns, expanding their tracking capabilities and data insights.

**CRM Integration**: Funnel Science seamlessly integrates with CRM systems to log calls, create new lead records, and improve sales processes, as stated by the vendor. The software automatically logs calls in the CRM and creates new lead records, turning every phone call into a sales opportunity. CRM integration aims to streamline inbound call processes, reduce hold time, and enhance customer satisfaction. The duplicate checker functionality ensures accurate and efficient call logging in the CRM.

Seamless Integration: Many users have praised Funnel Science for its seamless integration of call tracking, CRM, and A/B testing. They have found the software to be professional, efficient, and provide an immediate boost in leads. It has allowed them to manage all their leads effectively, track their quality, and manage the sales funnel quickly. The integrated nature of Funnel Science has eliminated the need for multiple programs as it provides various features like call recording, lead management, multi phone lines management, ads budget management, and reporting all in one dashboard.

Ease of Use: Users have consistently mentioned that Funnel Science is super easy to use. This ease of use has been particularly beneficial for managing remote sales staff as it allows for oversight and training. Users appreciate how quickly they can reach out to hundreds of prospects using the software. Additionally, they find the software very user-friendly and easy to learn. The customizable nature of Funnel Science also adds to its ease of use as users can track every lead from various sources and determine which ads and keywords are working.

Excellent Customer Service: Many users highlight the exceptional customer service provided by Funnel Science's team. They mention that the customer service team works well with clients to see their business grow and ensure their goals are constantly at the forefront of every decision. Compared to other industry-leading software, users consider Funnel Science's customer service as the best they have experienced. This high level of support has helped users overcome any initial setup challenges or issues they faced while using the software.


Difficult Learning Curve: Some users have mentioned that Funnel Science takes time to learn initially, but once they become familiar with it, they find it easy to use. 

Issues with Software: A few users have experienced issues with the software; however, they were pleased with the helpful guidance provided by the Funnel Science support team in resolving those problems.

Slow Growth and Improvement: While a couple of users expressed that the growth and improvement of Funnel Science might be slow at first, they found it worthwhile as the software picks up pace over time.

Funnel Science has become an essential tool for small business owners, offering an all-inclusive solution to generate consistent leads and manage their sales funnels effectively. Users have praised the software for its ability to track lead quality and provide a centralized system for lead management. Without Funnel Science, many customers would struggle to keep track of their leads efficiently.

Reviewers have deemed Funnel Science a legitimate and great product that offers excellent value for the price. They appreciate the hands-on approach of the Funnel Science team, who are responsive and helpful when it comes to any inquiries or issues that may arise. 

One of the standout features of Funnel Science is its ability to combine multiple programs into one easy-to-use tool. This integration enables businesses to streamline their processes and saves them valuable time and resources. Additionally, Funnel Science has proven successful in improving the results of Google AdWords campaigns, leading to cost savings and increased leads for users.

Users have also found value in the educational resources provided by Funnel Science's data dashboard. The platform offers insights into ROI and sales training, helping businesses better understand their performance metrics and make informed decisions to enhance their sales strategies.

Overall, Funnel Science has garnered positive reviews from its users who attribute their success in lead generation and management to this comprehensive software solution.

Call iQ is a call tracking software with features such as live call analytics, call recording, and customizable call greetings.

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Growing Teams

Unamo SEO

Funnel Science

Core features related to search engine optimization

Keyword analysis

The tool analyzes the content of your site to help discover the right keywords.

Backlink management

The tool tracks existing backlinks, measures their impact on search rankings, alerts you of new backlinks, and helps surface backlink opportunities.

SERP ranking tracking

The tool tracks your website’s position in search engine results pages (SERPs) for keywords, over time.

Page grader

The tool scores each page of your website for SEO.

Competitive analysis

The tool analyzes your website’s position in comparison to competitive websites in areas such as backlinks, SERP position, etc.

Site audit / diagnostics

The tool crawls your website’s pages to discover potential issues search engine crawlers might have with your website.

Site recommendations

The tool recommends site structure improvements and other tasks to help with SEO.

Task management

Users can track and manage the tasks associated with SEO.

SEO Channels

Features related to optimizing your website for specific channels

Local SEO

The tool helps optimize your website for local searches.

Social SEO

The tool tracks social mentions and backlinks and their impact on SEO.

Mobile SEO

The tool helps optimize your website for searches done on mobile devices.

Global SEO

The tool integrates with non-U.S.-based search engines and works in multiple languages.

SEO Platform & Account Management

Features related to scalability and integration of the SEO platform

Multi-domain support

For SEO agencies, the tool allows users to track multiple domains in one instance.

Integration with web analytics tools

The tool integrates with web analytics tools such as Google Analytics and Adobe Analytics (SiteCatalyst).

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