Name: G12 Communications
Author: G12 Communications

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Innovation Management

Development

Business Intelligence (BI)

Collaboration

Enterprise Feedback Management

Interactive Voice Response (IVR)

Manufacturing Execution

Payment Facilitation

Supply Chain Management

Enterprise

Accounting

CTRM

Corporate Performance Management (CPM)

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

HR Compliance

HR Management

Payroll

Professional Employer Organizations (PEO)

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Enterprise Flash Array Storage

File Sync and Share

Fraud Detection

High Availability Cluster

In-Memory Databases

Integration Platform as a Service (iPaaS)

Internet Security

Network Operating Systems

Network Performance Monitoring

Remote Monitoring and Management

SaaS Management

Software Defined Storage (SDS)

Threat Hunting

User Virtualization

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Signage

Email Deliverability

Email Marketing

Graphics

Headless CMS

Marketing Automation

Online Reputation Management

Retail Media Advertising

Social Media Management

Social Media Publishing

Survey & Forms Building

Technology Review

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Social Commerce

Sales

Intrusion Detection

Security

Auto Repair

Building Information Modeling (BIM)

Construction Management

HIPAA Compliance

Homeowner's Association (HOA) Management

Insurance Agency Management

Investment Portfolio Management

Law Practice Management

Legal Billing

OSS/BSS (Operations Support/Business Support)

Retail Analytics

Vertical-Specific

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### Cloud Solutions
Reviewers have expressed satisfaction with G12 Communications' cloud solutions, highlighting the system's robustness and e911 capabilities. Users appreciate the ease of administration and provisioning, as well as the dedicated support provided by the G12 team. While some minor cosmetic improvements are desired, overall, the cloud-based UCaaS system has proven to be a reliable and efficient solution for managing a large user base and diverse phone connections.

### Implementation and Provisioning
Users also appreciate the ease of deployment and design simplicity offered by G12 Communications. The platform's integration with Microsoft services is highlighted as a key advantage, reducing costs and enhancing support. While some users have minor suggestions for improvement, overall, G12's implementation and provisioning capabilities are viewed positively by the majority of reviewers. The platform's ability to adapt to changing office dynamics and provide critical features without unnecessary commitments is a significant selling point for many users.

### VoIP Features
User sentiment regarding G12 Communications' voip features is mixed, with some reviewers praising the advanced PBX capabilities and integration with Microsoft Teams for a unified communication platform. However, there are concerns raised about the complexity of setting up advanced features and the absence of certain features available on other platforms. While some users appreciate the flexibility in setting up phone trees and greetings, others find certain tasks, such as adding temporary greetings, to be challenging. Additionally, the lack of certain features like text-to-speech voicemail and easy forwarding from the phone inventory list has been noted as a drawback by some users. Despite these mixed reviews, G12 Communications' voip features seem to cater well to businesses with varying needs and preferences.

### Microsoft Teams Integration
Some users find G12 Communications' integration with Microsoft Teams to be a valuable asset, citing its ease of use and the enhancement it brings to communication and collaboration within their teams. However, there are also users who express reservations about the effectiveness of this integration, indicating a need for further improvements to meet their specific requirements. This mixed feedback suggests that while G12 Communications' integration with Microsoft Teams has its strengths, there is room for enhancement to better cater to the diverse needs of its users.

### Mobility and Remote Access
Users have highlighted the convenience of G12 Communications' mobility and remote access features, emphasizing the ease of accessing caller information and voicemails from anywhere. Despite initial glitches that hindered mobile usability for some users, the stationary functionality was still deemed satisfactory. The mobile app's ability to provide email notifications for voicemails and allow easy access to messages has been particularly appreciated by users, contributing to improved efficiency and customer experience.

Effortless Integration with Microsoft Teams: Several users have praised the seamless integration of G12 Communications with Microsoft Teams, creating a unified communication platform that enhances collaboration and communication within their teams.

Reliable Performance and No Downtime: Multiple reviewers have highlighted the excellent performance of the phone system provided by G12 Communications. They have mentioned experiencing no downtime for several months, indicating a reliable and stable service.

Responsive Support Team: Users have expressed satisfaction with the support team at G12 Communications. They appreciate the quick response times and ability to resolve any issues they encounter. The fact that the support team is located in the US has also been appreciated by some customers as it makes working together easier.

1. SMS functionality falls short: Several users have expressed that the SMS functionality of G12 Communications is not meeting their expectations and does not operate as smoothly as desired, resulting in underutilization by their staff.

2. Difficulty configuring advanced features on extensions: Some reviewers have found it challenging to configure advanced features on extensions with G12 Communications. This process often requires a lot of back-and-forth communication with the company, which can be time-consuming and frustrating for users.

3. Initial learning curve with user interface: A common sentiment among users is that the user interface of G12 Communications takes some getting used to and is not initially intuitive. It may require additional time and effort for new users to become familiar with the software's interface and functionalities.

G12 Communications has earned a strong reputation for its integration of Microsoft Teams with VOIP, bringing about significant improvements in communication processes and boosting team productivity. Customers have consistently praised G12 for its technologically advanced solutions and exceptional customer support. The company is known for being highly responsive, kind, and always ready to assist, consistently meeting high standards of professionalism and efficiency. G12's emphasis on staff training in professionalism is clearly reflected in their exceptional service, demonstrated by their timely resolution of support tickets. 

One of the key use cases of G12's platform is its ability to efficiently manage incoming phone traffic and implement customized greeting strategies, effectively reducing unnecessary calls. The post-install support offered by the G12 team has been commended as fantastic, with prompt and friendly assistance throughout the entire process. Users have found G12's staff to be incredibly helpful, responsive, and open to considering custom scenarios, making them a pleasure to work with. Additionally, customers have highlighted G12's commendable responsiveness and support during hectic setup periods, including transitions from T-1 PBX systems to VOIP. Overall, users in office environments have expressed high levels of satisfaction with G12's phone system, appreciating both the responsiveness of the sales team and the efficiency of the implementation services provided. 

G12 Communications stands out as an excellent choice for a VoIP system due to its unmatched support and quality of service. Customers are delighted with their decision to choose G12 and consider it a no-brainer due to the exceptional customer service they receive. The cloud-based UCaaS system offered by G12 further positions them as one of the best providers in the industry. With administration capabilities, e911 services, and flexibility for managing users, G12's system outshines older and antiquated systems that lack these features. Customers have been convinced to choose G12 over other providers due to the passion and conviction exhibited by their team alongside top-notch provisioning, porting, and support capabilities. G12's reputation for fast, efficient, and professional assistance during implementation and ongoing support has been instrumental in their success.

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G12 Communications

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

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