HubSpot Service Hub Reviews and Ratings

Use Cases and Deployment Scope

We mainly use ServiceHub for its survey and NPS capabilities. Once we realized that it met the needs of our conferences and events team for their post-event surveys, we made the purchase and stopped using our previous provider. Next for us is to add the ChatBot that is part of the product, and then we'll see what we can add from there.

Likelihood to Recommend

If you are looking for a product to deploy post-event surveys, then I would highly recommend ServiceHub. There is a lot more to ServiceHub, like the ticketing system, that make it even more valuable, so the more you use it, the more bang for your buck you are going to get.

Use Cases and Deployment Scope

HubSpot Service Hub has a vast portfolio and is able to reach different needs and pains in all businesses. I currently use HubSpot CRM and Marketing, which enables my org to talk to different segments of clients and also (my favorite) build landing pages and emails in just a few minutes, reducing costs, time and efforts with designers and agencies.

Likelihood to Recommend

I'd recommend HubSpot Service Hub for sure. When switching from a different platform to HubSpot Service Hub orgs and admins can count with a vast number of trainings in HubSpot Academy and most of them are free. This means users will find the resources they need without needing to reach for their superiors for training sessions or guidance.

Use Cases and Deployment Scope

We use HubSpot Service Hub for our help desk ticketing system for our customers. We use this for customer service needs for customers placing orders or needing assistance. This product helps us keep communications all in one place where all agents can access them.

Likelihood to Recommend

HubSpot Service Hub is not the best for organizations that have complex ticketing needs. We strictly only communicate through email channel and it doesn’t handle that well. It’s great for basic ticketing needs.

Use Cases and Deployment Scope

We use HubSpot Service Hub in many ways. One of the ways, is there is a central inbox that connects to all of our social media accounts: instagram, facebook, linkedin, and twitter. They are all linked to this inbox so we can monitor all the messages in one place. We also have our HubSpot Service Hub connected to Intercom which is our live chat so all of the customer information gets saved in the HubSpot CRM. We use HubSpot Service Hub to keep track of our leads and customer information.

Likelihood to Recommend

HubSpot Service Hub is great in many ways like when it comes to managing all social media's in one inbox, easily adding and monitoring your calendar, connecting your outlook, using the AI features to re-work sentences or emails, easy for users to use, easy to keep track of customer and lead information, and so much more. I would say HubSpot Service Hub is less appropriate for order entry or keeping track of sales, I would recommend Salesforce for that.

Use Cases and Deployment Scope

HubSpot Service Hub has grown into an all-in-one platform, comprising of its various hubs, and they have done it so incredibly well in the past few years. You cannot find a more user-friendly CRM system out there that you can tailor to your actual business needs without breaking the bank. Instead of being stuck in old and confusing legacy setups (like many of their competitors are), the UI and UX of HubSpot Service Hub is tailored about being easy, so that you can spend more time on useful things in HubSpot Service Hub, rather than chasing instructions.

Likelihood to Recommend

Being an SMB, you cannot go wrong with HubSpot Service Hub. Compared to its competitors, it does not break the bank, and you frankly get to choose and construct the actual CRM to your needs.

The 360 perspective of the sales lifecycle, to customer retention cycle is unbeaten in the market, and to be able to also do it with a robust security layer (e.g. GDPR) in mind, just makes it the clear choice for a CRM.

Use Cases and Deployment Scope

We utilize HubSpot Service Hub as our Support Desk ticketing system. We are a software provider and HubSpot Service Hub provides a way for our client users to submit support requests and issues to our team. Using HubSpot Service Hub we are able to log, document communication and information related to the ticket, track status, automate notifications to clients, and provide updates on status to our clients. If bugs or technical issues are identified that need to be escalated to our development team, we are integrated with JIRA (our development ticketing system) so that we can continue to track the status of the JIRA tickets. The dashboards and analytics help us to monitor ticket volumes by date ranges (day, week, month, quarter, year, or custom), by client, product, team member, etc. There is a client portal feature that is available, but we have not been able to utilize yet because of domain issues (on us), but we hope to implement that functionality so that clients can check on the status of their tickets without contacting us.

Likelihood to Recommend

I can only speak to our use case - in which HubSpot Service Hub is used as our Support Desk ticketing system. It is well suited to intake and log support issues, it makes communication with clients easy, and allows us to track and move tickets through custom statuses. HubSpot Service Hub also allows us to integrate with JIRA when we need to escalate and assign tickets to our development team so that we can continue to track status. It is well suited to automate communications, routing of tickets to different queues, and customizing ticket statuses.

Use Cases and Deployment Scope

I use HubSpot to deal with our customer queries/issues and manage chats. It's super helpful and easy to organize. Since there are a lot of options in HubSpot, it can take some time to understand them but once done, it feels like a boon. HubSpot makes us handle everything at all once with ease and absolutely saves a lot of my time in organizing/prioritizing queries. This helps us provide great customer service to our customers.

Likelihood to Recommend

Best CRM software to have/organize all your processes in one place.

Use Cases and Deployment Scope

We have used the suite of Hubspot products including Service Hub for 3+ years and are very satisfied. Hubspot has done an excellent job of tying all its systems in together so our team does not have to jump back in forth between different software. Our main use if for incoming support tickets for both our VIP and regular users. Overall Hubspot does a good job with ticket handling but slightly lacks on the ticket automation features.

Likelihood to Recommend

Hubspot does a great job combining all the core aspects (live chat, tickets, CRM) of customer service needs into one system. Normally this takes 3 or 4 systems that you have to link together. Now not all the aspects are excellent but they definitely get the job done.

Use Cases and Deployment Scope

We needed a tool for our email customer support and we've been users of the Hubspot CRM for a long time. With the Hubspot Service Hub, we can not only manage our CRM contacts, but also get to know on the timeline view when a contact sends us a ticket via email. Service Hub is super easy to setup and offers some very reliable ways to communicate with our prospects and customers.

The training needs for the platform was minimal and our agents loved the UI.

Likelihood to Recommend

- Extremely effective tool for customer support

- Workflow feature to automate scenarios is very useful

- Very easy to setup and start using

- The training needs for the tool are minimal

Use Cases and Deployment Scope

HubSpot Service Hub is used for the lead management and the overall lead lifecycle.

Likelihood to Recommend

We have been using HubSpot Service Hub for lead and sales management and I think for an organization like ours, it suits the purpose. It can easily be integrated with other apps and data flows seamlessly.