Best CRM software one can opt for!
June 29, 2022

Best CRM software one can opt for!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with HubSpot Service Hub

I use HubSpot to deal with our customer queries/issues and manage chats. It's super helpful and easy to organize. Since there are a lot of options in HubSpot, it can take some time to understand them but once done, it feels like a boon. HubSpot makes us handle everything at all once with ease and absolutely saves a lot of my time in organizing/prioritizing queries. This helps us provide great customer service to our customers.
  • Tickets.
  • Feedback surveys.
  • Email automation.
  • Need automatic ticket generation for live chat messages.
  • Can accommodate less information in a single page to avoid feeling overwhelmed.
  • Saves a lot of time in organizing things which in turn saves money.

Do you think HubSpot Service Hub delivers good value for the price?

Yes

Are you happy with HubSpot Service Hub's feature set?

Yes

Did HubSpot Service Hub live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot Service Hub go as expected?

Yes

Would you buy HubSpot Service Hub again?

Yes

Best CRM software to have/organize all your processes in one place.

HubSpot Service Hub Feature Ratings

Organize and prioritize service tickets
10
Ticket creation and submission
9
Ticket response
10
External knowledge base
10
Internal knowledge base
10