Ikara

Ikara is an enterprise service assurance platform designed for large organizations. According to the vendor, it provides performance visibility, compliance management, and governance reporting to help businesses monitor and improve their digital systems, manage service standards, and optimize resources. Targeted at large organizations, Ikara is used by professionals such as Chief Operations Officers, Chief Information Officers, Technical Engineers, and Procurement Officers across various industries.

Key Features

Enterprise Service Assurance: Ikara is an enterprise service assurance platform designed for large organizations. According to the vendor, it offers performance visibility, compliance management, and governance reporting to help businesses monitor and enhance their digital systems, manage service standards, and optimize resources.

Compliance & Performance Standards: According to the vendor, Ikara assists organizations in reducing risk and optimizing resources by providing tools for managing and safeguarding service quality. Executives can enforce governance to industry standards and meet compliance requirements. The platform offers automated checks to ensure security and compliance while reducing operational costs.

Infrastructure & Systems Transparency: The vendor states that Ikara provides transparency into operational and system applications, delivering a clear understanding of service delivery. It offers a unified solution for complete service delivery, regardless of location. The platform helps organizations monitor quality, compliance, and workflows, gaining insights into their overall service delivery.

Governance & Reporting: According to the vendor, Ikara enables organizations to simplify insights into service delivery, digital experience, and compliance supply chain. It connects data sources and provides enterprise-grade digital governance and reporting. The platform helps organizations communicate the root cause of issues and identify accountability to protect customer experience. It correlates alerts with standards and policies, driving compliance and facilitating swift issue resolution.

Benchmarking Service Standards: According to the vendor, Ikara helps organizations meet compliance and security requirements by benchmarking service standards. It enables organizations to measure and improve performance by providing accurate metrics. The platform allows organizations to rank supplier compliance and adherence to standards, empowering continuous improvement and increased efficiency.

Continuous Improvement: According to the vendor, Ikara provides tools for continuous improvement, enabling organizations to measure performance and address challenges with third-party providers. The platform supports streamlining IT processes and delivering more efficient services. It empowers organizations to proactively monitor and respond to real-time information.

Increase Efficiency & Reduce Costs: According to the vendor, Ikara streamlines IT processes, increasing efficiency and reducing costs. It provides tools for proactive monitoring and aligning business objectives. The platform helps organizations optimize resources and deliver cost-effective services by simplifying service delivery.

Proactive Monitoring: According to the vendor, Ikara enables organizations to proactively monitor and respond to real-time information. It helps identify potential challenges faced by employees and customers. The platform allows organizations to mitigate customer dissatisfaction by creating proactive service communications. It empowers organizations to take a proactive approach to identifying and resolving service problems.

Empower & Align Business Objectives: According to the vendor, Ikara helps organizations empower and align their business objectives. It provides tools for harmonizing teams and managing the fast pace of change. The platform enables organizations to rank supplier compliance and empower composability. It helps organizations understand and manage critical systems to achieve their business goals.