Name: Ikara
Author: Ikara

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Academic Advising

Alumni Management

School Management

Education

Business Intelligence (BI)

Collaboration

Desktop Publishing

Enterprise Legal Management

Meeting Management

Workflow

Enterprise

Accounting

Crypto Asset Management

Merger and Acquisition

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Consulting and Advisory Services

Data Center Virtualization

Fraud Detection

Graph Database

IT Asset Disposal

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Managed Hosting

Mobile Device Management (MDM)

Network Behavior Analysis

Network Performance Monitoring

Network Traffic Analysis (NTA)

SaaS Management

Security Analytics

Software-Defined WAN

System Monitoring

Unified Endpoint Management (UEM)

Information Technology

A/B Testing

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

App Store Optimization (ASO)

Computer-Assisted Translation

Content Management

Contest Management

Customer Journey Mapping

Digital Asset Management

Email Marketing

Headless CMS

Marketing Automation

Press Release Management

Product Information Management (PIM)

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Call Recording

Customer Communication Management

Customer Relationship Management (CRM)

Quote to Cash

eCommerce Analytics

Sales

Camp Management

Clinical Data Management

Dental

Financial Services CRM

Internet of Medical Things

Loan Servicing

Patient Engagement

Warranty Management

Vertical-Specific

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Ikara is an enterprise service assurance platform designed for large organizations. According to the vendor, it provides performance visibility, compliance management, and governance reporting to help businesses monitor and improve their digital systems, manage service standards, and optimize resources. Targeted at large organizations, Ikara is used by professionals such as Chief Operations Officers, Chief Information Officers, Technical Engineers, and Procurement Officers across various industries.

## Key Features

**Enterprise Service Assurance**: Ikara is an enterprise service assurance platform designed for large organizations. According to the vendor, it offers performance visibility, compliance management, and governance reporting to help businesses monitor and enhance their digital systems, manage service standards, and optimize resources.

**Compliance & Performance Standards**: According to the vendor, Ikara assists organizations in reducing risk and optimizing resources by providing tools for managing and safeguarding service quality. Executives can enforce governance to industry standards and meet compliance requirements. The platform offers automated checks to ensure security and compliance while reducing operational costs.

**Infrastructure & Systems Transparency**: The vendor states that Ikara provides transparency into operational and system applications, delivering a clear understanding of service delivery. It offers a unified solution for complete service delivery, regardless of location. The platform helps organizations monitor quality, compliance, and workflows, gaining insights into their overall service delivery.

**Governance & Reporting**: According to the vendor, Ikara enables organizations to simplify insights into service delivery, digital experience, and compliance supply chain. It connects data sources and provides enterprise-grade digital governance and reporting. The platform helps organizations communicate the root cause of issues and identify accountability to protect customer experience. It correlates alerts with standards and policies, driving compliance and facilitating swift issue resolution.

**Benchmarking Service Standards**: According to the vendor, Ikara helps organizations meet compliance and security requirements by benchmarking service standards. It enables organizations to measure and improve performance by providing accurate metrics. The platform allows organizations to rank supplier compliance and adherence to standards, empowering continuous improvement and increased efficiency.

**Continuous Improvement**: According to the vendor, Ikara provides tools for continuous improvement, enabling organizations to measure performance and address challenges with third-party providers. The platform supports streamlining IT processes and delivering more efficient services. It empowers organizations to proactively monitor and respond to real-time information.

**Increase Efficiency & Reduce Costs**: According to the vendor, Ikara streamlines IT processes, increasing efficiency and reducing costs. It provides tools for proactive monitoring and aligning business objectives. The platform helps organizations optimize resources and deliver cost-effective services by simplifying service delivery.

**Proactive Monitoring**: According to the vendor, Ikara enables organizations to proactively monitor and respond to real-time information. It helps identify potential challenges faced by employees and customers. The platform allows organizations to mitigate customer dissatisfaction by creating proactive service communications. It empowers organizations to take a proactive approach to identifying and resolving service problems.

**Empower & Align Business Objectives**: According to the vendor, Ikara helps organizations empower and align their business objectives. It provides tools for harmonizing teams and managing the fast pace of change. The platform enables organizations to rank supplier compliance and empower composability. It helps organizations understand and manage critical systems to achieve their business goals.

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Khorus is is an Employee Performance Management solution.  Some key features include At-a-Glance Business Performance, Predictive Measures, Goals and Status Updates, and Near-real-time Analytics.

Khorus

Ikara

Employee Performance Management is the process by which a manager or consultant examines and evaluates an employee's work behavior by comparing it with preset standards,  documents the results of the comparison, and uses the results to provide feedback to the employee to show where improvements are needed and why.

Beyond locating employees areas of potential improvement, employee performance management software might also include Leadership Management assessments or modules to help management locate potential leaders in the ranks and provide a promotion or learning path that sets the right expectations as employees grow in competence and rank, in preparation for assuming management responsibilities.

Employee Performance Management

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

Performance plans

Supervisors have ability to build individual performance plans including, goals, competencies, etc..

Plan weighting

Supervisors have ability to weight or prioritize individual elements of the performance plan.

Manager note taking

Ability for managers to insert ad-hoc notes about performance or evaluation process; supports continuous feedback.

Performance improvement plans

Supervisors can track disciplinary actions such as performance improvement plans.

Review status tracking

Supervisors can monitor and track review status completion with dashboard showing milestones and status.

Rater nominations

Supervisors can nominate additional employee raters for feedback.

Rater nomination workflow

Ability for nominated raters to accept or reject their nomination.

Review reminders

System can generate reminders to ensure review completion timeliness.

Workflow restrictions

Workflow restrictions ensure that employee can only see finalized official review once completed.

Review transfer

Ability of a manager to transfer a review to another manager.

Multiple review frequency

System supports multiple review types including annual, quarterly mid-year and anniversary reviews.

Reporting

Reporting capabilities provide dashboards, ad-hoc reports and custom reporting capabilities.

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

Corporate goal setting

Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.

Subordinate goal setting

Subordinate goal setting is the ability to define subordinate departmental or team goals in support of overall corporate goals.

Individual goal setting

Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.

Non-hierarchical goal setting

Ability to set goals outside of official reporting relationships.

Line-of sight-visibility

Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.

Performance tracking

Performance tracking allows managers to track individual progress against goals as a component of overall performance.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Ikara

Overview

What is Ikara?