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Ivanti LANDESK Service Desk (discontinued)

Ivanti LANDESK Service Desk (discontinued)

Overview

What is Ivanti LANDESK Service Desk (discontinued)?

The Ivanti LANDESK ITSM Service Desk, powered by Heat (formerly the LANDESK Service Desk before LANDESK and Heat became Ivanti) was the company's ITSM / ITIL offering that has now been replaced by Ivanti Neurons for ITSM, the company's modern…

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Recent Reviews

Ultimate truth about Ivanti ITSM

9 out of 10
December 23, 2019
ITSM is what we use to manage and support our staff. The current implementation is used for our IT and buildings divisions. It currently …
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Ivanti Service Management

7 out of 10
January 16, 2019
We currently use Ivanti ITSM Service Desk as our help desk ticketing system and reporting tool through our entire organization. This tool …
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Read all reviews

Popular Features

View all 13 features
  • Change requests repository (7)
    10.0
    100%
  • Organize and prioritize service tickets (7)
    9.0
    90%
  • ITSM reports and dashboards (7)
    9.0
    90%
  • Self-service tools (7)
    8.0
    80%
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Pricing

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N/A
Unavailable

What is Ivanti LANDESK Service Desk (discontinued)?

The Ivanti LANDESK ITSM Service Desk, powered by Heat (formerly the LANDESK Service Desk before LANDESK and Heat became Ivanti) was the company's ITSM / ITIL offering that has now been replaced by Ivanti Neurons for ITSM, the company's modern offering.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Incident and problem management

Streamlining ticketing and service restoration processes

8.3
Avg 8.1

ITSM asset management

Managing all IT assets and enforcing policy rules

5.7
Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

8
Avg 8.4
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Product Details

What is Ivanti LANDESK Service Desk (discontinued)?

The Ivanti LANDESK ITSM Service Desk, powered by Heat (formerly the LANDESK Service Desk before LANDESK and Heat became Ivanti) was the company's ITSM / ITIL offering that has now been replaced by Ivanti Neurons for ITSM, the company's modern offering.

Ivanti LANDESK Service Desk (discontinued) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

The Ivanti LANDESK ITSM Service Desk, powered by Heat (formerly the LANDESK Service Desk before LANDESK and Heat became Ivanti) was the company's ITSM / ITIL offering that has now been replaced by Ivanti Neurons for ITSM, the company's modern offering.

Reviewers rate Change requests repository highest, with a score of 10.

The most common users of Ivanti LANDESK Service Desk (discontinued) are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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