Why is LANDesk better! | TrustRadius

Use Cases and Deployment Scope

LANDesk was being used as an incident management system for the company and also manage our Client requests

Pros and Cons

Ease of Use
Easy to modify per your needs
Look and Feel

Have better reporting module
Out of the box CTIs should include more

Return on Investment

Managed SLAs better with all the alerts and reports

Alternatives Considered

clarify and ConnectWise

We selected LANDesk because of ease of use and also because it was easy to modify according to our needs.

Likelihood to Recommend

Service desk is a good feature and it will pretty much suit any organization that is looking for an Incident managing system.