Why is LANDesk better!
Updated May 06, 2016

Why is LANDesk better!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Service Desk

Overall Satisfaction with LANDesk Service Desk

LANDesk was being used as an incident management system for the company and also manage our Client requests

Pros

  • Ease of Use
  • Easy to modify per your needs
  • Look and Feel

Cons

  • Have better reporting module
  • Out of the box CTIs should include more
  • Managed SLAs better with all the alerts and reports
  • clarify and ConnectWise
We selected LANDesk because of ease of use and also because it was easy to modify according to our needs.
Service desk is a good feature and it will pretty much suit any organization that is looking for an Incident managing system.

Ivanti LANDESK Service Desk (discontinued) Feature Ratings

Incident and problem management
6.2
Organize and prioritize service tickets
7
Service restoration
5
Self-service tools
6
Subscription-based notifications
7
ITSM reports and dashboards
6
ITSM asset management ()
Not Rated
Change management
6.0
Change requests repository
6
Service-level management
Not Rated

Comments

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