What is Kustomer?
Kustomer is a customer experience platform that combines customer data, communication history, and AI functionality into a single system. It enables unified access to customer information and includes features such as automated ticket routing, sentiment analysis, and scripted workflows. The solution integrates AI tasks including conversational intelligence and automated follow-up actions designed to reduce average wait times and improve satisfaction metrics (generally measured by CSAT/NPS).
Categories & Use Cases
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Product Demos
Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | No |
| Supported Languages | Afrikaans, Albanian, Arabic, Armenian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Georgian, German, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Modern Greek, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese |
FAQs
What is Kustomer?
Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC.
How much does Kustomer cost?
Kustomer starts at $8544.
What are Kustomer's top competitors?
Zendesk Suite, Freshdesk, and Salesforce Agentforce Service are common alternatives for Kustomer.
What is Kustomer's best feature?
Reviewers rate Email support highest, with a score of 10.
Who uses Kustomer?
The most common users of Kustomer are from B2B.