Litmus from Validity Reviews and Ratings

Rating: 8.9 out of 10

Score

8.9 out of 10

Community insights

TrustRadius Insights for Litmus from Validity are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Impressive Capabilities: Users consistently appreciate Litmus for its extensive email testing capabilities, ensuring that emails are correctly displayed across a wide range of clients and devices.

Innovative: The innovative features and interactivity options provided by Litmus' Personalize builder enable the creation of engaging and dynamic email content.

Support: Customers value the platform's support team for their helpful and responsive communication, especially in promptly resolving any issues related to the Personalize tool.

Reliable: Litmus stands out for its reliability, allowing global teams seamless access to emails at any time. With Litmus, users benefit from comprehensive testing tools, personalized content creation options, and excellent customer support services.

Reviews

370 Reviews

Absolutely necessary for email performance insight

Rating: 10 out of 10

Incentivized

November 4, 2025

Use Cases and Deployment Scope

I'm an email developer. I use Litmus more often to QA my emails. I check how my email will render on multiple devices. I also check my accessibility rating to ensure my email is inclusive and accessible to my subscribers. If I build emails from scratch, I will often use Builder to help fix any rendering issues. I build my interactive models with the help of Litmus' Personalized Content modules. Beyond QA, I also use Litmus to track deliverability and analytics for all of my emails.

Pros

Access to device renderings
Personalized Content modules
Providing insights regarding your code/content - accessibility, links, tracking, load speed, spam testing etc.
Community

Cons

I would like to be notified in the platform when new email clients for testing are made available.

Likelihood to Recommend

Proofing your emails is necessary. This is a tool that allows you to see how your email not only renders on multiple devices but how it performs. Some email building platforms will tell you their drag and drop templates are ready to go, however they stop short of analyzing accessibility, checking links, load speed among other things. I've also experienced drag and drop template issues as new email clients are released. Litmus provides peace of mind that you did your due diligence on crafting your email. While Litmus does provide some reporting you will not see every typical analytic an email report offers. However, you can use your Litmus data to enhance your email reports which in turn creates a robust view of email performance.

Verified User

Professional in Marketing (11-50 employees)

Vetted Review

13 years of experience

Highly recommend our best investment yet

Rating: 9 out of 10

Incentivized

October 15, 2025

Use Cases and Deployment Scope

We use Litmus to proofread emails and share emails with the client. We build the emails directly in Litmus and then share the proofs with the clients for them to make edits. Litmus enables our clients to provide direct feedback on email proofs, allowing for a smooth process. It has really helped us work effectively.

Pros

Commenting on proofs
Proofing different renders across devices
Highlighting the exact spot of code when clicking a part of the email.

Cons

Sometimes the links take a while to load in the previews
I would like to be able to AB tests emails directly within one proof

Likelihood to Recommend

My entire position relies on building emails. I love that Litmus allows me to build emails directly in the platform and it makes it easy to be able to click different parts of the email to change the code. I then like being able to share the proofs with our clients and letting them comment directly within the emails to make any edits or changes.

Verified User

Employee in Marketing (51-200 employees)

Vetted Review

1 year of experience

Litmus is great

Rating: 9 out of 10

Incentivized

October 10, 2025

Use Cases and Deployment Scope

Checking emails are rendering correctly across all devices and email clients

Pros

Has many device and esp options
You can easily send tests
Public links for people who don’t have Litmus

Cons

I’d like to be able to have the asset name match the platform im sending it from without having to rename manually
Sometimes it takes a little while / refreshing before you can see your email
An easier way to update a new version of an email text

Likelihood to Recommend

It’s super handy for spotting issues and giving warnings for things, like an automated qa

I like that you can select your own view of devices or esps

Verified User

Employee in Marketing (201-500 employees)

Vetted Review

5 years of experience

Would recommend

Rating: 10 out of 10

Incentivized

October 10, 2025

Use Cases and Deployment Scope

We use Litmus as the ultimate stop for QA. Everytime we send an email we make sure that it works in all ESPs both in light and dark mode. Litmus makes it a one click process which saves us hours of time while giving us the peace of mind that everything will look it's best to all our clients.

Pros

Allows us to preview emails in all EsP in both light and dark mode
Is extremely easy to use, basically you are one click away from QA
Litmus UI is intuitive and doesn't require much of a learning curve

Cons

I would like to have an owner of each email in the main dashboard. It's easy to get lost when a team is using it.
It would be awesome if they could use AI to flag emails that do not look good or have accessibility issues

Likelihood to Recommend

I believe that any time you want to test a new layout Litmus should be used to make sure the front end looks just right, specially for testing dark mode. I tend to skip it when I'm using an email template that has been tested multiple times. I don't feel like it's necessary in those cases.

Verified User

Strategist in Information Technology (10,001+ employees)

Vetted Review

2 years of experience

Litmus is an essential tool for my job.

Rating: 10 out of 10

Incentivized

October 10, 2025

Use Cases and Deployment Scope

Litmus is an essential tool for my job. We can easily view how our email campaigns will render across all of the different email platforms, browsers, and devices. Litmus allows us to ensure that every aspect of our emails is taken care of before we press send and after. Litmus has enabled us to feel more confident in our work through checking accessibility of our emails to seeing the analytics post-send.

Pros

QA of email campaigns
Monitoring emails
Providing analytics

Cons

It would be helpful to see more details within analytics.

Likelihood to Recommend

With email clients constantly making updates, using Litmus allows us to ensure our email campaigns are rendering correctly and without error. Recently an update was made that messed up the look of buttons in our emails and Litmus made it easy for us to quickly troubleshoot and resolve the issue.

Verified User

Consultant in Professional Services (51-200 employees)

Vetted Review

3 years of experience

The Pro

Rating: 10 out of 10

Incentivized

October 10, 2025

Use Cases and Deployment Scope

In Short, I use snippets and partials; the main use case is how precise the rendering visibility we have in Litmus. It's tremendous, and the simplicity of using Litmus is just mind-blowing. So far, it is the best tool an organization can have :). So far, I don't see any negative mark using Litmus in a day-to-day scenario. Sometimes I face lag which should be resolved asap

Pros

Snippets
partials
Folder structure

Cons

Update last saved Litmus lag
Proper missing HTML Code tags finder
work o lag while saving code, sometimes when we keep tab opened for too long, saving doesn't work, so please fix that

Likelihood to Recommend

Verified User

Employee in Corporate (10,001+ employees)

Vetted Review

1 year of experience

A Great Tool for Testing and Insuring Accessibility

Rating: 8 out of 10

Incentivized

October 7, 2025

Use Cases and Deployment Scope

I use Litmus to test our emails to see how they perform across various platforms and identify issues with accessibility and links. This allows us to test emails without having to send to personal emails or create test email addresses to use.

Pros

It is simple and easy to send test emails to Litmus.
It is easy to learn and teach the basics of Litmus.
The Q and A functionality is intuitive to navigate.

Cons

For a few of the accessibility issues when they are identified, it can be hard to tell what it means by the issue.

Likelihood to Recommend

it is well suited for those like myself who work in email marketing and communications to test and review emails for quality and functionality as well as provide a tool to strengthen accessibility of emails.

Verified User

Employee in Marketing (501-1000 employees)

Vetted Review

1 year of experience

Review from a graphic designers perspective

Rating: 9 out of 10

Incentivized

October 7, 2025

Use Cases and Deployment Scope

Currently, we use Litmus from Validity to test all of our emails. We have been looking into broadening our Litmus from Validity usage. I have been looking to see if there are additional features that could benefit our team.

Pros

easy to use interface.
very helpful troubleshooting articles.
streamlines our email testing process

Cons

no testing for outlook 2024
ability to identify coding errors
suggested fixes

Likelihood to Recommend

We use it for all email testing to catch any rendering issues or email server specific issues

Verified User

Employee in Marketing (10,001+ employees)

Vetted Review

6 years of experience

LITMUS IS AWESOME.

Rating: 10 out of 10

Incentivized

October 6, 2025

Use Cases and Deployment Scope

We mainly use Litmus to validate changes to emails we send to our customers. Litmus addresses any and all business problems we have with emails sent to our customers. Our primary use case is to verify that our emails are compatible with all platforms and email clients our customers use.

Pros

Provides Mac and PC.
Compact views via mobile devices.
Ability to view results within one screen with quick scrolling.
Able to set up an email address that sends our emails directly to Litmus.

Cons

An easier way to copy a formatted email and have tests performed without having to add XML.

Likelihood to Recommend

Litmus is perfect for all of our email testing needs. It would be better if all email clients could be viewed via specific operating systems.

Airaka Laughlin

Senior Quality Assurance Engineer in Quality Assurance at Clarivate (1001-5000 employees)

Vetted Review

15 years of experience

Verified on LinkedIn

Great Tool for all.

Rating: 10 out of 10

Incentivized

October 1, 2025

Use Cases and Deployment Scope

Our organization uses Litmus for email proofing, collaboration and email approval. We have multiple team members that reviews our emails, provide comments and approvals. Litmus makes it very easy to provide the email proof and have the comments all in one place.

Litmus also helps our preview our email across multiple platforms, catching errors before we send the emails.

Litmus also has a great spam test and prevention feature. This feature allows us to ensure our emails are getting to our email list accurately.

Above all, our Litmus account representative provides email expertise to help our email efforts reach all of our recipients.

Pros

Email proof and collaboration
Email spam testing
Email preview across multiple platforms
Email monitoring of links, content, and images.

Cons

Email monitoring - many times catches items that are incorrectly alerting me.
Preview Text in emails - pulls in body copy when preview text is short.

Likelihood to Recommend

Well Suited for organizations of all sizes who requires email revisions and approvals from multiple people.

Less appropriate for small organization where email is minimal and no additional approvers.

Verified User

Manager in Marketing (11-50 employees)

Vetted Review

4 years of experience

Loading Reviews List....

Video reviews

View playlist

Home
,
Email Marketing
,
Litmus from Validity
,
Reviews and Ratings