LogMeIn Rescue vs. TeamViewer

TeamViewer

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
LogMeIn Rescue	Score 8.3 out of 10	N/A	LogMeIn Rescue is a remote support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, LogMeIn Rescue…	$1,299 per year
TeamViewer	Score 8.4 out of 10	N/A	TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.	$299 per year

Pricing

LogMeIn Rescue

TeamViewer

Editions & Modules

No answers on this topic

Remote Access: $24.90
per month (billed annually) 1 Licensed User
Business: $50.90
per month (billed annually) 1 Licensed User
Premium: $102.90
per month (billed annually) 15 Licensed Users
Corporate: $206.90
per month (billed annually) 30 Licensed Users

Offerings

Pricing Offerings
LogMeIn Rescue	TeamViewer
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

Optional

Additional Details

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More Pricing Information

Pricing Info

Community Pulse
	LogMeIn Rescue	TeamViewer
Considered Both Products	LogMeIn Rescue Verified User Engineer Chose LogMeIn Rescue I have used TeamViewer when a client was not able to connect via Rescue and already had TeamViewer installed on their system. I found it took longer to do the same things that I was able to do with Rescue. Incentivized Helpful? Verified User Analyst Chose LogMeIn Rescue When we evaluated Citrix Workspace a few years ago the app environment was not as easy to use as LogMeIn Rescue. Things may have changed but we have not gone back to re-evaluate. Some of our team members still use TeamViewer and the product is rated as highly as Rescue among … Incentivized Helpful? Stachel Stanziola Service Desk Manager Chose LogMeIn Rescue UI (user interface) is pretty easy to use, you can use rescue from a desktop version or the web when others such as dameware you needed to have the software installed and the affected user needed to be on VPN, so you could take over their system. TeamViewer is good but with … Incentivized Helpful? Verified User Employee Chose LogMeIn Rescue Rescue is cheaper and lightweight and works in the browser without local installation. this facilitates faster setup and easy access to help users solve their issues. TeamViewer requires a download but no admin access to install. this is more lightweight Incentivized Helpful? Verified User Manager Chose LogMeIn Rescue TeamViewer requires the client's/remote users TeamViewer version to be up to date in order to establish connectivity which is not the case with Rescue. Otherwise it ticks all the boxes. Never had issues with AnyDesk. Works well too however the software needs to be there on the … Incentivized Helpful? IC Ian Cambra Network System Administrator Chose LogMeIn Rescue its literally the same as TeamViewer, with easier accessibility Incentivized Helpful? Verified User Engineer Chose LogMeIn Rescue Skype has very poor connection quality and lags a lot. Zoom does not provides automatic reconnection after a reboot. Both the products do not allow to switch between monitors. TeamViewer can do everything LogMeIn can do and some more but it requires the licensed software to be … Incentivized Helpful? JS Justin Strickland Project Supervisor Chose LogMeIn Rescue LogMeIn Rescue has a significantly more advanced and featured dashboard compared to TeamViewer. Incentivized Helpful? Verified User Employee Chose LogMeIn Rescue They have feature parity for those items we're are interested in. LogMeIn however is more enterprise focused which is a benefit for integration with our support infrastructure. Our techs also have more experience with the product than with Team Viewer. It fits better with our … Incentivized Helpful? Verified User Technician Chose LogMeIn Rescue It was selected because that is what is easiest for the business needs and how we interact with our clients. The others didn’t provide a seamless way to provide support while keeping the price low. Incentivized Helpful? Verified User Technician Chose LogMeIn Rescue Truth be told, Rescue is the first and so far only solution from LogMeIn I started to use. However since it offers a wide range of tools specifically designed for remote support, it is highly effective for resolving technical issues. Additionally, Rescue provides various … Incentivized Helpful? TR Thomas Ralph IT Support Engineer Chose LogMeIn Rescue It wasn't fully my decision to change from AnyDesk to LogMeIn Rescue - If it was up to me, I would have stuck to AnyDesk due to the cost (LogMeIn Rescue is much more expensive) and the ability to save login information and have multiple technicians connect at the same time … Incentivized Helpful? Verified User Technician Chose LogMeIn Rescue LogMeIn Rescue by GoTo options are better positioned from others. Also the option to share files, is better to be run in another window, but reflected on main screen. The chat option is my favorite, as it is run by the side of the remote window, not like AnyDesk, which is not … Incentivized Helpful? Verified User Administrator Chose LogMeIn Rescue Both are good but not that user friendly as compared to logmein rescue. Rescue is better when you are using multiple remotes in one console or in one license Incentivized Helpful? Verified User Employee Chose LogMeIn Rescue My primary tool for remote connections is via GFI preinstalled on client PCs. So I primarily use Logmein Rescue for ad-hoc situations. I do also use Microsoft Quick Assist but I find some end users have trouble with that as it sometimes requires them to sign in. Not all end … Incentivized Helpful? Verified User Manager Chose LogMeIn Rescue LogMeIn Rescue by GoTo is by far superior feature wise when it comes to other solutions we've trialed. The cost of rescue is the only part that makes you have to stop and think before procurement, we had to significantly justify our reasons for this product over some of the … Incentivized Helpful? Verified User Manager Chose LogMeIn Rescue Pretty much identical to the GoTo products Incentivized Helpful? Wagner Lopez Information Technology Audit Manager Chose LogMeIn Rescue Have used them because some people use them to connect to our equipment,but I don't feel confident about it. Specially because of vulnerabilities. We are inside an University campus and all other tools are forbidden. Incentivized Helpful? CW Chris Webb Service Desk Team Leader Chose LogMeIn Rescue Rescue is by far the best remote tool we've used, the ease for agent and client to use is much more seamless and the feature list seems much larger than other competitors Incentivized Helpful? AS Angi Sierra Licensed Agent Chose LogMeIn Rescue Depending on the situation, Rescue would probably be my first choice against the other products I've listed above, except for personal use (ie remote logging into my computer from my smart phone). As long as the connection is good on both ends it's a useful tool to help … Incentivized Helpful? Verified User Engineer Chose LogMeIn Rescue Unstable internet connection: connections are occasionally lost. I cannot control other devices in my local network without an internet connection. Transferring a large file is not practical with this tool. Sometimes, when connectivity problems arise, it is very hard to get it … Incentivized Helpful? JC John Carroll Support manager Chose LogMeIn Rescue File transfer speed and stability Incentivized Helpful?	TeamViewer JS Jared Snider Help Desk Specialist Chose TeamViewer LogMeIn Rescue was difficult for our users to use. We had to spend the first couple of minutes, averaging 5 minutes a user, getting them connected. Incentivized Helpful? DG Diane Gannon Sr. Systems Technician Chose TeamViewer We are currently using LogMeIn Rescue now, whereas we were using TeamViewer. Our company changed due to Multi-factor authentication and more secure performance. To tell you the truth, I like all of the remote desktop support assistance apps to help others equally as far as … Incentivized Helpful? Verified User Employee Chose TeamViewer TeamViewer is simple but it also doesn't come with all the security that paid for services have to offer. We tend to use it for smaller projects and for our personal use. I have enjoyed ScreenConnect for its easy to use interface and the ability to copy/transfer files. I … Incentivized Helpful? Yvonne Graber President, Owner Chose TeamViewer Easier access faster than some of the others. We love the mobile feature where you can use the app to connect when on the road. Also it has the ability to access cell phones as well, which many times helps us help a client with their iphones. Great feature. There have been … Incentivized Helpful? Verified User Manager Chose TeamViewer We've tried a few other Remote login services. We've found that TeamViewer is the easiest for us to use as a team, but maybe more importantly, its easier for our customers to install in for an on demand meeting. Additionally, we've found that it's easier for us as a team to … Incentivized Helpful? Verified User Engineer Chose TeamViewer We have to use one or the other access software depending on our client. However, if available, we prefer TeamViewer, as it provides more control and easy access. Incentivized Helpful? Verified User Technician Chose TeamViewer Using Microsoft Teams for remote control of a user's computer does not allow for entering administrator credentials remotely and, therefore, cannot be used in our organization for installing or removing software. Also, it would require someone to physically be at the remote … Incentivized Helpful? Benjamin Duran IT Helpdesk Technician Chose TeamViewer For us we picked TeamViewer because we all have used it in the past. We knew the product was good. We all liked it. It was a product we all trusted. Past experience tends to speak well when it comes to different hardware and software. It is a program that was easy for us to … Incentivized Helpful? Kyle Bergeron Self Chose TeamViewer LogMeIn did away with thier free accounts when they said the wouldnt. So, Teamviewer got to fill those shoes, and it has done so very well. Incentivized Helpful? Wayne Ragusa Management Information System Supervisor Chose TeamViewer We use Dameware and Log me in rescue to fill in the gaps left by TeamViewer. you're better off getting Recuse for support Incentivized Helpful? Troy Alcorn Owner/Operator Chose TeamViewer Teamviewer does everything the others do, if not more, but the cost was much better at the time of our purchase. I don't know what the price difference is currently. Incentivized Helpful? Verified User Professional Chose TeamViewer Team Viewer is one of the easiest and most powerful products that I have used for remote support, particularly the unattended support element to remotely access a machine without an end user. It is a market leader for a reason, it does what you need and so really it sells … Helpful? AP Aaron Pinsker Owner Chose TeamViewer There are numerous remote access systems and software out there. For personal use, TeamViewer is an ideal option, as it is easy, powerful, and secure. Even with the high cost of business use, TeamViewer is still a great system, that is easier to use and more feature rich than … Incentivized Helpful? Derek Schroeder Service Manager Chose TeamViewer LogMeIn Central remains the go-to product for remote desktop. Splashtop is on the same level as TeamViewer. GoToMyPC is more of a temporary, attended remote support application. VNC Connect is very basic, but also stable and feature-rich. Incentivized Helpful? Brett Knighton Development Team Lead Chose TeamViewer I still have Chrome Remote Desktop enabled on my personal servers to use as a fallback in case TeamViewer ever fails me. I've primarily become accustomed to using TeamViewer and it has yet to fail me. I've run into firewall issues with Chrome Remote Desktop that I just haven't … Incentivized Helpful? Kevin Medeiros Computer Support Technician II Chose TeamViewer I've used LogMeIn as well and I have to say that TeamViewer is by far the best product for remotely connecting to computers, period. It has the most robust feature set and can connect across multiple platforms with an ease that I don't find in many other products. LogMeIn is … Helpful? David Crawford IT Consultant Chose TeamViewer Teamviewer is just so much easier to use, and I can control the experience better and I know that features will work as intended. Other products I've used a while back lost me in their limitations/complexities/price models. Incentivized Helpful? Diego Fernando Martínez Ayala Member of Technical staff Chose TeamViewer The speed connection of TeamViewer is only comparable with Windows Remote Desktop Connection, but we can only use RDC with fixed IPs, also it is the most consistent tool for wake-on-LAN tasks. Incentivized Helpful? Andrew Shannon Senior System Administrator Chose TeamViewer Teamviewer is the easiest solution when needing to talk a user through helping an IT professional get remote access to their computers. Most other programs have many more steps and complicated passwords that need to be shared before you can log in and help someone remotely. … Incentivized Helpful? JR Jackie Ramos Associate Director of Telecom & PC Support Chose TeamViewer I've used all three above for many years. I switched over to TeamViewer for a couple of reasons. 1. Cost 2. Support 3. Product changes. TeamViewer offers nearly all what the three products above do all in one price. Incentivized Helpful? Tom Cheever President Chose TeamViewer Team Viewer is easier to use. Screen Connect offers a much better white label option. If your clients are going to have access to their remote computers as well, I recommend Screen Connect. If your team is the only one who needs access to remote computers, I recommend Team … Incentivized Helpful? MUKESHI RANI MALIK Deputy Manager Chose TeamViewer Reliability and constant connection was what set it apart. I dont even think it has any direct competitor since none of the other tools I used had the option to leave the software running and maintain a constant connection. Incentivized Helpful? Daniel Cauley Co-Owner Chose TeamViewer I selected TeamViewer over another provider because the cost is still less than most, and it's well known to my clients. It's not as cheap as ConnectWise ScreenConnect, but it's still very good and works well as my back-up remote client for my clients when recovery needs to be … Incentivized Helpful? Verified User C-Level Executive Chose TeamViewer TeamViewer stacks up very well against its competition. It can handle the workload and provide the almost the same features as its competitors. Incentivized Helpful? Verified User General Manager Chose TeamViewer TeamViewer is similar and works as well as the others. Incentivized Helpful?

Features

LogMeIn Rescue

TeamViewer

Remote Administration

Comparison of Remote Administration features of Product A and Product B
	LogMeIn Rescue 8.2 204 Ratings 3% above category average	TeamViewer 8.5 505 Ratings 2% above category average
Screen sharing	9.1197 Ratings	00 Ratings
File transfer	8.4186 Ratings	8.7474 Ratings
Instant message	8.4124 Ratings	8.4437 Ratings
Secure remote access with Smart Card authentication	8.042 Ratings	00 Ratings
Access to sleeping/powered-off computers	7.862 Ratings	7.8332 Ratings
Over-the-Internet remote session	8.9196 Ratings	00 Ratings
Initiate remote control from mobile	6.362 Ratings	00 Ratings
Remote management of servers & workstations	7.096 Ratings	00 Ratings
Remote Active Directory® management	8.049 Ratings	00 Ratings
Centralized management dashboard	8.173 Ratings	00 Ratings
Session record	8.9141 Ratings	8.4339 Ratings
Annotations	8.663 Ratings	8.4108 Ratings
Monitoring and Alerts	9.598 Ratings	00 Ratings
Multi-platform remote control	7.5145 Ratings	00 Ratings

Security

Comparison of Security features of Product A and Product B
	LogMeIn Rescue - Ratings	TeamViewer 8.8 23 Ratings 10% above category average
Role-based user permissions	00 Ratings	8.823 Ratings

Platform & Infrastructure

Comparison of Platform & Infrastructure features of Product A and Product B
	LogMeIn Rescue - Ratings	TeamViewer 8.4 17 Ratings 13% above category average
Third-party software integrations	00 Ratings	8.417 Ratings

Remote Access

Comparison of Remote Access features of Product A and Product B
	LogMeIn Rescue - Ratings	TeamViewer 8.8 28 Ratings 13% above category average
Attended device access	00 Ratings	9.628 Ratings
Unattended device access	00 Ratings	9.027 Ratings
Mobile device access	00 Ratings	8.226 Ratings
Virtual device access	00 Ratings	9.025 Ratings
Multiple-display support	00 Ratings	8.426 Ratings
Multiple concurrent sessions	00 Ratings	8.823 Ratings

Best Alternatives
	LogMeIn Rescue	TeamViewer
Small Businesses	Getscreen.me Score 9.6 out of 10	Getscreen.me Score 9.6 out of 10
Medium-sized Companies	Remote Desktop Manager Score 9.5 out of 10	Action1 Score 9.4 out of 10
Enterprises	Remote Desktop Manager Score 9.5 out of 10	Remote Desktop Manager Score 9.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	LogMeIn Rescue	TeamViewer
Likelihood to Recommend	8.2 (221 ratings)	8.6 (559 ratings)
Likelihood to Renew	7.3 (23 ratings)	10.0 (64 ratings)
Usability	8.7 (74 ratings)	9.1 (57 ratings)
Availability	9.1 (1 ratings)	9.1 (5 ratings)
Performance	9.1 (1 ratings)	9.1 (5 ratings)
Support Rating	9.1 (39 ratings)	9.7 (50 ratings)
In-Person Training	- (0 ratings)	9.1 (2 ratings)
Online Training	- (0 ratings)	9.1 (4 ratings)
Implementation Rating	9.0 (3 ratings)	8.8 (119 ratings)
Configurability	8.2 (1 ratings)	9.1 (4 ratings)
Ease of integration	- (0 ratings)	9.1 (5 ratings)
Product Scalability	9.1 (1 ratings)	9.1 (5 ratings)
Vendor post-sale	- (0 ratings)	8.6 (5 ratings)
Vendor pre-sale	- (0 ratings)	9.1 (5 ratings)

User Testimonials
	LogMeIn Rescue	TeamViewer
Likelihood to Recommend	GoTo (formerly LogMeIn) Most of the time it is great. Sometimes with iPads it is not great or too expensive for orgs to pay for an option to allow iPads to be logged into along with computers and windows computer tablets. When needing to view something a client is talking about. It is great to use login to understand the issue and possibly fix any issues we need. Incentivized Verified User Anonymous Read full review	TeamViewer If someone were to ask me for a recommendation, I would honestly say that it was the best option for me. Many times, my team members, other therapy department consultants, or doctors have encountered a problem with their systems that they are unable to resolve on their own. They just reached out to me and explained their concerns. Once their system is connected to me, I can resolve their situation in a very short amount of time. Incentivized Utkarsh Gaur Therapy Manager Read full review
Pros	GoTo (formerly LogMeIn) LogMeIn Rescue does a great job of allowing access to our clients computer screens. LogMeIn Rescue does a great job of allowing me as an admin to monitor my technicians. LogMeIn Rescue does a great job of allowing me as an admin to pull daily, weekly and monthly stat reports. LogMeIn Rescue does a great job of allowing me as an admin to view my technician's chat logs. Incentivized Jennifer Glover Administrator Read full review	TeamViewer Quick support is an nice feature to make it easy for the end user to download and use Easy to connect using numbers The connection is always good when connected to an end user The tool is easy to use, the buttons are easy to understand what the use for it is Incentivized Sander de Beus IT Service Coördinator Read full review
Cons	GoTo (formerly LogMeIn) one of the prompt in windows users is not vissible, somethimes users missed it and you must start from scratch more documentation for apple users never could record a session, all the time was a permissions issue, don't know how to do it Incentivized Wagner Lopez Information Technology Audit Manager Read full review	TeamViewer The update Cycle of the Desktop app is sometimes unstable. We downloaded the latest TeamViewer Desktop App from the official site, and it immediately asks us to update. Pricing tier for small teams can be improved. Live subtitles for audio from remote device can be implemented. Incentivized AR Akshat Rana Technical Support Read full review
Likelihood to Renew	GoTo (formerly LogMeIn) It may not be used often in our smaller organization but it really is the only option with a remote workforce. We do not want to learn a new product so it is much better to keep with what we know works well and our staff is used to utilizing Incentivized Kenneth Cameron Principal Managing Partner Read full review	TeamViewer We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help. Incentivized Yvonne Graber President, Owner Read full review
Usability	GoTo (formerly LogMeIn) I believe that LogMeIn Rescue is extremely suitable for users of all levels of technical prowess. The user interaction is minimal, and the agent is available to take over at every step of the way. From problem resolution to training, LogMeIn Rescue can take care of it all. LogMeIn Rescue makes the user support process easier and faster so the user can have the issues resolved in a timely manner. Incentivized Carlos Alvarez Information Technology Director Read full review	TeamViewer TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more. Incentivized CA CSM AG, Robert Schürch CEO Read full review
Reliability and Availability	GoTo (formerly LogMeIn) Log me in has never failed me Incentivized Verified User Anonymous Read full review	TeamViewer Always available if setup correctly. Incentivized JR Jackie Ramos Associate Director of Telecom & PC Support Read full review
Performance	GoTo (formerly LogMeIn) no complaints Incentivized Verified User Anonymous Read full review	TeamViewer The application is built on VNC which is a very stable technology. Mike Robinson Internet Director / UNIX Administrator Read full review
Support Rating	GoTo (formerly LogMeIn) I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console Incentivized Verified User Anonymous Read full review	TeamViewer the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly. Incentivized Andrew Shannon Senior System Administrator Read full review
In-Person Training	GoTo (formerly LogMeIn) No answers on this topic	TeamViewer As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage. Incentivized CA CSM AG, Robert Schürch CEO Read full review
Online Training	GoTo (formerly LogMeIn) No answers on this topic	TeamViewer I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral. Jordan Paquette IT Support Technician Read full review
Implementation Rating	GoTo (formerly LogMeIn) Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems. Incentivized Michael Craven Owner/President/CEO Read full review	TeamViewer We used TeamViewer within our scope of a unified endpoint management. Access rights are managed by location and user, both in regard to the state legislation and the company’s regulations. Our IT dashboard has now integrated the remote support KPIs which i derived from TeamViewer usage data. AB Abdul Basith Head of Cloud Services Read full review
Alternatives Considered	GoTo (formerly LogMeIn) Truth be told, Rescue is the first and so far only solution from LogMeIn I started to use. However since it offers a wide range of tools specifically designed for remote support, it is highly effective for resolving technical issues. Additionally, Rescue provides various connection methods and customizable interfaces, allowing support teams like mine to tailor the experience to specific needs. Incentivized Verified User Anonymous Read full review	TeamViewer AnyDesk, despite being relatively light on system utilization, didn’t offer some of the pro collaboration features that we required. All the functionalities that were part of TeamViewer matched well with the functionality, ease, and cost aspects needed to support our team's work. Incentivized Juan Lopez Software Engineer Read full review
Scalability	GoTo (formerly LogMeIn) it's perfect Incentivized Verified User Anonymous Read full review	TeamViewer Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop Incentivized JR Jackie Ramos Associate Director of Telecom & PC Support Read full review
Return on Investment	GoTo (formerly LogMeIn) It helps us to increase our remote resolution from offshore personnel, so you can redeploy the activity of a local resource at your facility to specifically address more of the hardware or physical IT problems. Increase FCR "First Call Resolution" if you have this within your SLA Improve end user experience, Non IT personnel doesn't have to struggle explaining an issue, it makes it very easy once you get on the affected user computer. Incentivized Stachel Stanziola Service Desk Manager Read full review	TeamViewer Almost immediately. We could not support our clients effectively without TeamViewer. Its reliable, fast and allows us to do our work in a moments notice. The core of our business is providing remote IT support to unmanned stations. Without a program like TeamViewer, we would be unable to operate. On numerous occasions, we have avoided having to travel to site on top as well as raise a callout with local agents, saving us many thousands. We can work from home or support our service technicians on the field any place, any time. Incentivized WR Wes Readhead Senior systems analyst Read full review
ScreenShots	LogMeIn Rescue Screenshots	TeamViewer Screenshots