LogMeIn Rescue Reviews and Ratings

Rating: 7.9 out of 10

Score

7.9 out of 10

Community insights

TrustRadius Insights for LogMeIn Rescue are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy Installation Process: Users have found the installation process to be straightforward, enabling them to set up remote access quickly and efficiently.

Efficient Troubleshooting: Reviewers appreciate features like switching between monitors on the remote system and obtaining system configuration information without command windows, which streamline troubleshooting tasks.

Seamless Data Transfer: The clipboard synchronization and file transfer functionality have been praised for facilitating smooth data transfer between devices during remote sessions. Convenient Unattended Access: Users value the unattended access feature for upgrades and configuration changes without customer input, enhancing convenience and efficiency.

Quick Diagnostics Capability: The quick diagnostics capability is highlighted by users for efficient issue resolution during remote support sessions.

Enhanced Support Capabilities: Users commend the capability to remote into mobile devices, collaborate with techs during sessions, transfer files, and remotely start user PCs for enhanced support capabilities.

Reviews

221 Reviews

LogMeIn Review

Rating: 6 out of 10

Incentivized

October 16, 2025

Use Cases and Deployment Scope

We use LogMeIn Rescue mainly for remoting into devices, typically to resolve any IT issues. There are many business problems addressed by this product. The first issue it resolves is it allows for users to interface with personnel and resolve issues remotely. It also keeps a great record of all the activities perform and it creates a secure connection between IT and its users. Furthermore, it is quite easy to use and is very user-friendly.

Pros

Remote Capabilities
Security
Tracking Actions

Cons

No Mic Communication capabilities.
Vulnerable to spyware and spam.

Likelihood to Recommend

Like I mentioned before, LogMeIn Rescue was an excellent support tool for IT technicians to support end users with any issues they experienced.

They also helped with file transfer, which was useful when users had to elaborate on the issues they experienced. Because of the mic issues, it did make simultaneous coordination on devices very difficult.

Verified User

Engineer in Engineering (10,001+ employees)

Vetted Review

2 years of experience

LMI Review

Rating: 8 out of 10

Incentivized

July 9, 2025

Use Cases and Deployment Scope

I use LogMeIn daily at work to get connected to clients computers to perform data conversion. This is a tool that is needed by myself and the rest of our team if not the rest of the company to perform our work duties. Business problems normally occur when a client is using a Mac instead of a normal PC.

Pros

Works well when client is using a PC
Works well when a client has used LogMeIn the past
Works well when client isn't trying to get connected with a Mac

Cons

Sometime when client isn't logged in as admin, unable to get connection
When client doesn't have password for reboot and we need to stay connected overnight
Sometimes the program crashes when there are multiple connections

Likelihood to Recommend

LogMeIn is well suited when getting connected to a client and we have to transfer files. The environment I work in is HIPAA compliant so we are unable send files via email. Also this is helpful when transferring large files and databases which is a task to do if not using LogMeIn

Verified User

Employee (501-1000 employees)

Vetted Review

4 years of experience

Insight on LogMeIn Rescue

Rating: 9 out of 10

Incentivized

July 9, 2025

Use Cases and Deployment Scope

We use LogMeIn Rescue to resolve technical issues, connectivity issues and onboarding. We can connect with the clients easier and quicker to understand their needs and assist on guiding the client step by step.

Pros

Reboot and reconnect
Multi session handling
Sharing connections

Cons

Mobile Support Limitations
User friendly set up

Likelihood to Recommend

Well suited in the Healthcare industry. These features help meet compliance requirements while maintaining user trust. Its ability to connect quickly. The less suited would be gathering the chat data - which there was a way to pull a session on what was done while logged in to the PC

Verified User

Manager in Customer Service (501-1000 employees)

Vetted Review

7 years of experience

LogMeIn Rescue is a great service with some minor issues

Rating: 9 out of 10

Incentivized

July 9, 2025

Use Cases and Deployment Scope

We use LogMeIn Rescue to log into client’s computers and guide them when they are having issues locating things. View errors on their machines and fix items in the software or on their computers when they have issues that need to be rectified. LogMeIn Rescue helps us to do these things pretty easily.

Pros

Simple to take videos of issues
Easy to get to the task manager
Helping clients get to it works most of the time
Works well for businesses

Cons

By default it would be good to have clipboard sync enabled - disabled instead. So difficult when copying from my computer doesn’t work because of an agent sharing the connection and it will not let us copy information into the client’s computer.
Copying into excel is difficult. It will deselect things that you have highlighted when copying.
Would be nice to make the hierarchy easier when sharing files between clients and us.
Logging into certain environments can be challenging and require customers to be fairly techy to be able to understand how to get logged into client’s computers.
Sometimes login is pretty unstable on certain internet connections even though they are fine when they use team viewer with their IT.

Likelihood to Recommend

Most of the time it is great. Sometimes with iPads it is not great or too expensive for orgs to pay for an option to allow iPads to be logged into along with computers and windows computer tablets. When needing to view something a client is talking about. It is great to use login to understand the issue and possibly fix any issues we need.

Verified User

Technician in Customer Service (501-1000 employees)

Vetted Review

13 years of experience

LogMeIn Rescue is the only SOS signal you need for user support

Rating: 10 out of 10

Incentivized

April 23, 2025

Use Cases and Deployment Scope

When you have work-from-home employees and various work locations, LogMeIn Rescue is a game changer. We can't all be everywhere at once. When you have a sales office and a business office in different locations in the same city, remote assistance becomes a crucial and necessary tool. When you have work-from-home employees in different cities, remote assistance is the only way to address technical problems without having to fly out and deal with them in person.

Pros

Control the user desktop for remote assistance.
Transfer files from a local to a remote device.
Allow unattended access to remote devices.
Automatic reconnect after reboot.

Cons

I would like to see more color schemes.
Better and more intuitive help features.
A more updated user interface.

Likelihood to Recommend

LogMeIn Rescue is fantastic at resolving device issues when users are away from the office/desk and the unattended access feature is used. When interrupting user workflow means less productivity and potentially less money for the organization, this tool is fantastic at allowing the resolution of issues without being on-premise and without having the user present.

Carlos Alvarez

Information Technology Director in Information Technology at Amatheon Animal Health (51-200 employees)

Vetted Review

3 years of experience

Verified on LinkedIn

LogMeIn Rescue Review

Rating: 10 out of 10

Incentivized

April 22, 2025

Use Cases and Deployment Scope

I work at [...] and we use LogMeIn Rescue to do about 75% of our job. We remote in to customers' Point of Sale Terminals, [...] Payment devices, and even sometimes laptops in order to troubleshoot their devices the best we can. Our job is to help the customer run their business as smoothly as possible, and LogMeIn Rescue allows me to do so efficiently. Without it, I would be unable to do my job.

Pros

Remote in to others' devices
Allow us to control other devices
Allows us to transfer data from one device to another

Cons

Establishing a connection faster
Better stability when remoting in
Phone contact through the app

Likelihood to Recommend

LogMeIn Rescue is ideal for when you are helping customers over the phone and you need to remote in to their devices to troubleshoot and or train them on how to use them. It is less appropriate to use when you are trying to do a face-to-face interaction with the customer.

Christopher DeClou

Customer Support Consultant in Customer Service at Epos Now (5001-10,000 employees)

Vetted Review

1 year of experience

View profile

{...} user's

Rating: 10 out of 10

Incentivized

April 16, 2025

Use Cases and Deployment Scope

I use LogMeIn Rescue for help some client in the world of juridiction, this app is easy to use and it's fast to take the hand on the computer. I'm an assistant of juridiction and comptabilty app and for this work i need to have the hand on the computer for help the people with difficulty

Pros

Take the hand easy
Connection is very fast
Good support
A lot of details

Cons

Desktop
Script
record the session

Likelihood to Recommend

Sometimes customers are stuck because our software is buggy and they give us a hand so that we can intervene on their workstation remotely and allow us to resolve various problems. It is quite simple to connect and be able to navigate on the customer's computer as if it were our own and for this LogMeIn Rescue is perfect

Par moment des clients sont bloqué car notre logiciel bug et ils nous donnent la main afin que nous puissions intervenir sur leurs poste à distance et nous permettre de résoudre différent problème. Il est assez simple de se connecter et de pouvoir naviguer sur l'ordinateur du client comme si c'était le notre et pour cela LogMeIn Rescue est parfait

<i> Parts of this review were originally written in French and have been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.</i>

Verified User

Administrative Assistant in Finance and Accounting (51-200 employees)

Vetted Review

1 year of experience

LogMeIn Rescue fills the remote access gaps.

Rating: 10 out of 10

Incentivized

April 15, 2025

Use Cases and Deployment Scope

With LogMeIn Rescue Central as our primary remote access tool, LogMeIn Rescue helps us fill the gaps when our clients either turn up with a new computer, or for some reason LogMeIn Rescue Central is having issues on any given computer.

Pros

Auto-Reconnect of sessions after reboot.
Easy top-bar organization of multiple connections
Ability to share a connection to another technician.

Cons

Loading time of connections
Clearer instructions for MAC users to make necessary permission changes.

Likelihood to Recommend

Best suited for new workstations that are remote, and which you anticipate making multiple reboots. Easy file transfers are great too.

Justin Strickland

Project Supervisor in Information Technology at MME Consulting, Inc. (11-50 employees)

Vetted Review

6 years of experience

Our go to software is LogMeIn Rescue by GoTo

Rating: 8 out of 10

Incentivized

April 9, 2025

Use Cases and Deployment Scope

At my org, LogMeIn Rescue by GoTo is a life saver for remote IT support. It helps us to quickly troubleshoot issues for employees, no matter where they are at that point of time. From fixing software glitches to guiding through complex setups, it had Ensured smooth operations for my team specifically. Good job!

Pros

Good for real time remote trouubleshooting
Example when a co workers VPN stopped working, it can easily access their device and access the issue
multi device support available

Cons

I guess session delays can be improved
Also appreciate a more intuitive UI
Mobile support experience is great, can be made better

Likelihood to Recommend

When an employee's software crashes, it can take the full control, fix the issue an get them back to work. For hardware issues, like a faulty keyboard or network disconnection, remote access won't help much unfortunately. It's best when software troubleshooting is needed. Else, overall I don't see many issues with the same.

Sarthak Chopra

Associate in Research & Development at Gartner (10,001+ employees)

Vetted Review

3 years of experience

View profile

Rescue is the Support Life Savior

Rating: 7 out of 10

Incentivized

March 5, 2025

Use Cases and Deployment Scope

I use LogMeIn Rescue to provide immediate technical support for construction customers worldwide when they report a plant down situation. The scope of my use is for accessing host servers and clients separated thousands of miles away in order to re-establish their connectivity and features. I also work together in hand with IT Departments for network permissions.

Pros

Remote access
File Management
PC detailing

Cons

Allowing full remote control after switching to Windows
Letting last al least an hour the 6-digit pin codes
Showing a little popup when the machines have 2 or more screens to select instead of the button menu

Likelihood to Recommend

LogMeIn is well suited when it's required to remote into two or more devices at the same time. Its effectiveness is amazing for that type of multitasking as long as I have sufficient bandwidth. And I don't personally consider any type of scenario not or less appropriate for using it. Its benefits are very good.

Verified User

Technician in Customer Service (501-1000 employees)

Vetted Review

4 years of experience

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