Name: Maestro PMS
Rating: 8 (1 reviews)
Author: Maestro Property Management System

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Bug  Tracking

Development

Business Intelligence (BI)

Collaboration

Environmental Health and Safety (EHS)

Visual Collaboration

Enterprise

Accounting

Anti-Money Laundering (AML)

Investor Relations

Revenue Management

Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

On-Demand Payment

Payroll

Resume Parsing

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Component Content Management

Data Pipeline

Electronic Data Interchange (EDI)

Fraud Detection

Hosted Virtual Desktop

Identity Governance and Administration

Industrial IoT

Integration Platform as a Service (iPaaS)

Interoperability

Managed File Transfer (MFT)

Managed Hosting

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Relational Database Management Systems

Security Awareness Training

Vulnerability Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Journey Mapping

Digital Analytics

Email Marketing

Intent Data

Marketing Automation

Marketing Resource Management

Search Marketing Intelligence

Social Media Management

Survey & Forms Building

Tag Management

Web Analytics

Webinar

Marketing

Business Caller ID

Project Management

Prototyping

Professional Services

Call Recording

Customer Relationship Management (CRM)

Sales Email Tracking

Sales Intelligence

eCommerce

Sales

Operational Technology (OT) Security

Security

Computer-Aided Design (CAD)

Construction Accounting

Loan Servicing

Nonprofit Fundraising

Patient Engagement

Revenue Cycle Management (RCM)

Utilities

Vertical-Specific

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### Customer Support and Service
Users consistently praise Maestro PMS for its exceptional customer support and service capabilities. They highlight the quick response times, professionalism, and effectiveness of the support team in resolving issues. While some users mention occasional glitches in the software, they appreciate the prompt assistance provided by the customer service representatives. The general sentiment is that Maestro PMS excels in providing reliable and efficient customer support to its users, contributing positively to their overall experience with the software.

### Technical Support
Users consistently praise Maestro PMS for its exceptional technical support capabilities. Reviewers highlight the prompt and effective assistance provided by the support team, with issues being resolved efficiently without the need for escalation. The positive feedback regarding the technical support further solidifies Maestro PMS's reputation for delivering reliable and responsive assistance to its users.

### Training and User Education
Users consistently highlight Maestro PMS's training and user education as standout features, emphasizing the system's ability to facilitate a smooth onboarding process for new staff members. The comprehensive training schedule provided by Maestro ensures that users are well-equipped to navigate the system's advanced functionalities effectively. Additionally, the ongoing monthly training sessions offered at no extra cost have been instrumental in enhancing user proficiency and maximizing the system's capabilities. Despite some initial complexity for new users, the majority of reviewers acknowledge the value of Maestro PMS's training resources in optimizing operational efficiency and driving successful outcomes.

### Reporting and Analytics
While users generally find Maestro PMS's reporting and analytics features to be robust and beneficial for understanding metrics and historical data, there are some areas of improvement highlighted in the reviews. Some users express a desire for more customizable reporting options within the software itself, similar to what is available in other platforms like Salesforce. Additionally, there are mentions of the program not being as user-friendly from a hotel standpoint, with reports being challenging to pull and utilize efficiently. Despite these concerns, users acknowledge the progress and enhancements made over time, especially in accommodating unique requirements for different types of properties like retreat centers. The analytics views are praised for their ability to provide insights into historical data and aid in projecting future usage, contributing positively to the overall user experience.

Maestro PMS solves a variety of business problems for modern hotels looking for a streamlined approach to property management. It is used to keep information about each residence, reservation, and guest in one place, making it easy to manage daily tasks. The customizable reporting options simplify billing and night audits, and the software provides a simple overview of front office operations and is helpful for day-to-day processes.

According to users, Maestro PMS greatly improves daily operations while also being thorough enough to help avoid errors. In the event of an error, it is easy to retrace steps and fix the issue. This reliability makes the software an essential component of linking all hotel operations into one system. Additionally, it provides daily revenue reporting and a smoother night audit process.

Users also report that Maestro PMS is helpful for sales and catering of meetings and events as it simplifies scheduling and tracking activities. It can even be used to drive traffic to the website, making it ideal for small or large hotels that need an easy-to-use system to manage their properties. However, some users do express a preference for Excel for certain processes despite recognizing the usefulness of the software overall in their day-to-day work.

Efficient System: Reviewers have consistently praised Maestro PMS for its efficiency and speed. The system's simple interface makes it easy to use and understand, allowing users to complete tasks quickly and without hassle. Many reviewers appreciate the prompts provided by the software, which help prevent errors and make it a great learning experience for beginners.

Thorough Hotel Management: According to multiple reviewers, Maestro PMS is a comprehensive hotel management system that links all operations in one place. This feature provides real-time updates on website bookings, control over rates and availability, as well as integration of notes into the system with ease. Customers enjoy being able to manually adjust folios while having access to accounting capabilities such as putting through payments directly within the program.

Event Planning Capabilities: Several users found Maestro PMS particularly helpful for events and sales at their hotels due to its ability to input food & beverage requirements, setup special items like linens & fees, create contracts & invoices with ease via BEOs (Banquet Event Orders).

Confusing Interface: Some users have reported that Maestro PMS has a confusing interface, making it difficult to navigate through the software. Reviewers found the user interface not intuitive and some features cannot be disabled, which adds unnecessary complexity.

Program Glitches: Several reviewers have pointed out that there are program glitches with Maestro PMS. They stated that random errors were experienced while using the software, and customer support was unable to fix them. This can lead to frustration for users who rely on smooth functioning of the system.

Slow System: A few reviewers complained about slow performance in Maestro PMS. Some tasks such as assigning rooms take too long to complete, causing delays in check-ins and other transactions. The sluggishness of the system can also make navigation difficult when viewing lists of items without proper scrolling options, adding an extra layer of difficulty for users trying to access information quickly.

Maestro PMS headquartered in Markham offers hotels, luxury resorts, condo hotels, conference centers and multi-property groups the flexibility of 20+ integrated modules centralized on a single image database.

ESSENTIAL

PROFESSIONAL

CUSTOM PACKAGE

Cvent Event Diagramming

Maestro PMS

Hotel management software systems typically have many capabilities and are, in this respect, similar to ERP systems which are sometimes used instead.

Hotel Management

Maestro PMS – Unparalleled Hospitality Solutions

Maestro Property Management System

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Maestro PMS

Overview

What is Maestro PMS?