Magentrix Customer Success

Magentrix customer success is a solution with case management, knowledge base, FAQ and social collaboration capabilities. Launch a customer portal in days without depending on developers or complex coding.

The product offers:

• Branded portals: custom themes allow companies to provide a consistent brand experience.
• File sharing: companies can find, organize, and update file versions while also ensuring that customers find what they need, when they need it.
• Customer self-service support via knowledge bases: users can draft and publish articles for customers to find answers to their questions quickly.
• Social collaboration: customers can engage with each other and with service reps in online community forums; companies can gather feedback from customers.
• Integration with the user's CRM: Salesforce, Microsoft Dynamics, HubSpot