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Mindbody Reviews and Ratings

Rating: 7.7 out of 10
Score
7.7 out of 10

Community insights

TrustRadius Insights for Mindbody are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive User Interface: Users have found the user interface of MINDBODY intuitive and easy to use, with many reviewers stating that it made tasks such as billing, uploading documents, and creating logins straightforward. Several users appreciated the ease of finding gym/organization and booking classes, highlighting the intuitive user interface as a positive aspect of MINDBODY.

Robust Features: The full-service offering of MINDBODY encompasses client management, point of sale, class scheduling, and auto e-mails, which has been highly valued by users. They mentioned that MINDBODY offers a plethora of capabilities all in one spot, making it a convenient and comprehensive solution for their business operations. Additionally, users appreciated the variety of classes offered by MINDBODY and its ability to manage online schedules effectively both in browser and app form.

Helpful Customer Support: Users praised the excellent customer service provided by MINDBODY, mentioning that it was helpful and responsive in addressing their needs. The availability of live customer support and the knowledge and expertise of the support team were highlighted as positive aspects. Furthermore, several reviewers highly appreciated the availability of technical support from MINDBODY in resolving any performance issues with the software and providing frequent updates until those issues were resolved.

Reviews

39 Reviews

A very comprehensive software

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

As a spa and clinic focused business Mindbody is the main scheduling, point of sale, and CRM for the business. We use the appointment, classes, memberships, products, and workshops portions of the platform. All client payments are collected through the system and staff also use the system for clocking in and payroll tracking.

Pros

  • Appointments
  • Classes
  • Membership
  • Point of sale

Cons

  • Permissions
  • Accounting reports
  • Insurance information/handling

Likelihood to Recommend

Mindbody is a very comprehensive system. It has developed over the years to include so many things there are few other systems that can operate a complex business like ours. It of course has room to improve but I believe that it is currently the best tool available to serve our business (spa & clinic)

VU
Verified User
Professional (51-200 employees)
Vetted Review
Mindbody
10 years of experience

Good software for basic functions!

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We use Mindbody for scheduling appointments and for billing. It's nice to have it all in one place. We used to use two different systems and so it was hard to know if someone was current or was delinquent or had expired. We have tried to do some marketing through Mindbody as well.

Pros

  • It ties the billing and scheduling together really nicely.
  • It's relatively easy to understand/user friendly.
  • Dashboard reports/access to data points is nice.

Cons

  • Billing can be kind of hard to understand and the way it pulls payments can be weird.
  • Doing inventory in Mindbody can be hard. The reporting isn't great.
  • The Marketing Suite isn't great. The email lists are not accurate and the wording to create the lists is very confusing.
  • If you have multiple time zones, it can be frustrating that they are put into different data shares and not a single sign-on.

Likelihood to Recommend

If your needs are basic for billing and scheduling, this tool is excellent. It simplifies scheduling and provides insightful demographic data through its dashboard, which is invaluable for understanding your customer base. However, there's room for improvement in areas such as marketing and inventory management, where additional features could enhance its utility even further.

VU
Verified User
Employee in Corporate (51-200 employees)
Vetted Review
Mindbody
3 years of experience

More to be desired.

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We utilize Mindbody for all aspects of our company. Booking classes, checking in members, etc. Mindbody's branded app is very minimal and extremely chaotic. The business has very limited access to helping clients when there is an error (which is quite a lot) and MB support is not exactly quick. Reporting is still a bit subpar. You have to have loopholes in order to do what should be easily accessible items. The business app does not transfer over any signatures that the client signs to the main database website version. Overall the system is good but not great.

Pros

  • Billing
  • Uploading of documents
  • Creating log ins (if not already a MINDBODY user at another location).

Cons

  • Reports.
  • Customer service wait time - bring back the chat.
  • Scheduling classes.
  • Allowing rooms to be visible to public.

Likelihood to Recommend

It is still a bit more built for studios and salons, etc. Not big box gyms.

CS
Carla Schneckenburger
Membership/Operations Director in Sales at Cambridge Athletic Club (11-50 employees)
Vetted Review
Mindbody
12 years of experience
View profile

Before signing on with Mindbody, make sure there isn't a better option for your business

Rating: 5 out of 10
Incentivized

Use Cases and Deployment Scope

I have had an endless number of problems with Mindbody since I started using it about 5 years ago. Almost every year, my subscription cost has gone up. Everytime I need help with something, it is almost impossible to get someone on the phone who is actually able to help. Mindbody is incredibly confusing to set up. I am really good with computers, but someone who isn't would have a terrible time setting up the software to use in their business. Mindbody only works with one or 2 different credit card processing companies. You will not be able to choose your own to use unless you want to do double entries of all sales. Sometimes the reports that are generated in Mindbody have mistakes. And there have been days when we were unable to take payments because there was a problem with Mindbody that was outside of our control. My business runs on the Mindbody software and switching to something else would be an absolute nightmare, so I continue using it. But i would definitely look into something else if you are thinking about using Mindbody.

Pros

  • Cloud based.
  • There is an app for your phone to see the schedule.
  • There is a marketing suite.

Cons

  • Better customer support.

Likelihood to Recommend

Mindbody is one of the only all-in-one cloud-based softwares that you can run your entire business with. it has its problems, but there is definitely potential if its developers get it together.

VU
Verified User
Professional (1-10 employees)
Vetted Review
Mindbody
5 years of experience

Mindbody is a success!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Mindbody Online has many features and functionalities which allow Exos to configure a solution with payment and scheduling components to meet a variety of operational needs, such as effortlessly facilitating personal training services and streamlining the payment process for pay-for-service programs both delivered on-site and virtually. Mindbody enables Exos to provide clients with key statistics with in-depth analysis reporting such as utilization, attendance by group, time of day, day of the week, and by activity, newly joined and canceled memberships, and others.

Pros

  • Standing up new studios/locations. In Q4 last year Exos requested 60+ new Mindbody locations which Mindbody was able to deliver rapidly and accurately.
  • Communicating when there are performance issues with their software and providing frequent updates until the issue has been resolved.
  • Having assigned Strategic and Technical account managers to our account has been invaluable to improve operational success at locations using the Mindbody software.

Cons

  • The user interface is somewhat inflexible and outdated. It would be great to have more customization capabilities.
  • The Public API system is sometimes challenging to achieve the correct operational workflow and outcome when building the integration with another software.
  • Mindbody has a wide variety of pre-built Reports available. However, it would be an improvement to have the ability to build queries for customized reports instead of needing to utilize multiple reports to pull the requisite metrics needed by some of our clients.

Likelihood to Recommend

Mindbody excels in areas that rely on the "bread and butter" of its design: scheduling, member management, and payment processing. Overall as a fitness center management solution, Mindbody is by far the best product we have used and they have evolved their capabilities in good alignment with our needs as well.

BS
Ben Sorcic
Operations Manager in Professional Services at Exos (5001-10,000 employees)
Vetted Review
Reseller
Mindbody
3 years of experience

Review of Mindbody from a 5 Year Old Business

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We use Mindbody as a way for our clients to sign up for classes, review their accounts, and operate our branded app. We also use Mindbody to record our sales, clients' information, create reports, sell merchandise, and check in our students.

Pros

  • Mindbody has a plethora of capabilities that range from something as simple as check in to more complex as reports. All in one spot.
  • Mindbody has an over-the-phone support time and major of their team members are well versed and educated.
  • Mindbody allows for you to cooperate with both your clients and your staffs needs.

Cons

  • There is so much functionality and not enough accountability. I wish there were more tracking of all transactions done on the clients or operations end to be able to review history and learn from mistakes.
  • The Mindbody branded app connection needs more attention.
  • Please add a covid vaccination checker to the application (not just to use in the web browser). It has taken way too long to get this feature.

Likelihood to Recommend

Mindbody is well suited as it reviews your business overall from year to year, but as there is so much functionality, it can also be difficult to operate. The things you think Mindbody would be able to do, you would be surprised that it does not, even with a lot of functionality.

VU
Verified User
Director (51-200 employees)
Vetted Review
Mindbody
5 years of experience

AVOID - Terrible Software, Horrible Customer Service and ZERO support

Rating: 1 out of 10

Use Cases and Deployment Scope

Scheduling, client accounts, billing, bookings, reporting, analytics, POS... Mindbody is supposed to be used for all business functions, including website, finance, customer retention, marketing, sales, emails, analytics, retail products, private and class schedules... It fails at ALL. Constant errors, unreliable data, missing information, incomplete records, terrible website, slow loading, no updates, HORRIBLE CUSTOMER SUPPORT

Pros

  • Nothing
  • Bad support
  • Breaks down

Cons

  • Horrible customer support
  • Terrible data retention
  • Useless reporting

Likelihood to Recommend

This software is NOT usable, far too expensive, not supported by the company... from client accounts, billing, reporting, analytics, point of sale purchases... Mindbody claims to be suitable for all business functions - website, finance, customer retention, marketing, sales, emails, analytics, retail products, private and class schedules... It fails at ALL. Constant errors, unreliable data, missing information, incomplete records, terrible website, slow loading, no updates, HORRIBLE CUSTOMER SUPPORT

VU
Verified User
Professional (51-200 employees)
Vetted Review
Mindbody
6 years of experience

The absolute worst customer service I have ever experienced in my entire life.

Rating: 1 out of 10

Use Cases and Deployment Scope

I wanted to onboard my entire team onto Mindbody. I was using another app for years but I was suckered into buying from a salesman.

Pros

  • Marketing

Cons

  • Customer service
  • On boarding
  • Delivering the product

Likelihood to Recommend

First, a quick introduction. I’m Alex Wallace. I’m the owner of Wallace Fitness Center. I’ve been in the fitness industry as an entrepreneur for 8 years. Since I started, I bootstrapped a business from just me to having 10 employees. I’ve received pretty much every cert in the book - CSCS, CPT, Pn1, YES, USAW 1 among countless symposiums and self study. Now that my business has grown and I’m taking more of a backseat to training, I’ve been looking for software to help me scale. I’ve used Vagaro and it was functional but I wanted something with a little more capability so I thought I would choose Mindbody I’m not one to talk bad about a company but if this can save you thousands of dollars and countless headaches, I feel like I owe it to guys in a similar position or someone who is ready to scale. [In my opinion you should] NOT go with Mindbody. After being called for nearly 2 years about switching to Mindbody I’ve had nothing but dropped balls since they got my credit card number. Getting set up to have a merchant account was a nightmare. It took weeks before I was ever even capable of collecting payment. This was wasted time and they charged me the entire time. Further, On 3 separate occasions, I’ve been blown off for my onboarding. Onboarding is the most important part of the process and time and again my onboarding specialist has not shown up to our zoom calls. Further, after I email or call support, I’m always promised for my issues to be resolved, and it never is. Lastly, look at the fine print. They’re subject to increasing your rate significantly after your first year. They’ve charged my credit card nearly $900 and I have yet to be completely onboarded.

AW
Alexander Wallace
Owner in Sales at Wallace Training Systems (1-10 employees)
Vetted Review
Mindbody
1 year of experience
View profile

Customer service? What's that? Paying for anything but.

Rating: 1 out of 10

Use Cases and Deployment Scope

I have been six years with Mindbody. [In my experience,] the agents are poorly trained. I know more than an average agent and have finally learned to ask the question are you 100% sure. If they say "I think so" it will be a disaster. You always then have to ask them to go to a senior agent to be 100% sure so that it doesn't cost me time and money, which it has on numerous occasions. If you don't' know something let the client know you need to speak with a senior agent to be sure. The wait times are ridiculous. Asking me to go online to find my answer is insulting. I pay over $200 U.S. a month and I should be able to talk to an agent when I need. Fastfwd six years and we are over a year into a pandemic (15 months to be exact). I've had to close my business three times in the last year here in Canada. Every part of Canada has had to shut down at some point. I needed to extend everyone's drop-in passes three different times and the first time caused me so much time and stress. So when I shut down a second time and had to re-open I made sure I spoke to an agent and had them be 100% sure how to do this efficiently. Over two hours of back and forth with different agents they helped me run the right report. Ffwd a third time I called in again for another closure/reopen as I was so confused the second time about the process I needed a refresher what to do. Again the agent has no idea. How on earth in the middle of a pandemic in north America where Mindbody is a huge client do the agents NOT know how to run this report by now? Come on speak to your agents. Every single fitness / dance type of business has to extend passes. At this point why is this so painful that management doesn't communicate important time saving information to their employees? The amount of back and forth in the last six years I've had to deal with Mindbody, what I can say is, [in my opinion], expect major frustration. For such an expensive software that does all it does, you'd at least think their customer service reps would be trained in things like "never say I don't know or I think so"? Come on. Customer service 101 - I don't know the answer but I will find out for you.

Pros

  • Marketing reports
  • The app

Cons

  • Customer service on so many levels

Likelihood to Recommend

Mindbody software is so robust that it's a very difficult learning process and the agents are learning with you which makes it even more frustrating. The system is great for clients booking classes as it works well for the end user. I wouldn't use this as a scheduling app.

TT
Theresa Tucci
Business Owner at Free Spirit Dance (11-50 employees)
Vetted Review
Mindbody
6 years of experience
View profile

Mindbody is the hub of our business

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Mindbody as a CRM system, point of sale, payment processing, mobile app development, marketing suite, and customer signup system. Long story short, we use every service that Mindbody directly offers or has offered in the past.

Pros

  • Full-service offering
  • Customer service
  • Problem solving

Cons

  • Lower fees with payment processing (we would save money with another provider)
  • Business app updates and responsiveness
  • Rebuilding the code to avoid so many workarounds with software additions

Likelihood to Recommend

The software allows us to run our business with synergy vs jumping from many different systems to manage the oppositions of our organization. It is the best one-stop shop for fitness business CRM.

MH
Michael Hughes
Founder & Movement Specialits in Corporate at Gymnazo (11-50 employees)
Vetted Review
Mindbody
10 years of experience