Name: mySQM™ Customer Service QA Software Testimonials
Uploaded: 2022-06-30T19:21:28.000Z
Duration: 2 min 20 s
Description: mySQM Customer Service QA Software and Testimonials.

Customer Success

Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Changelog

Development

Attendance Tracking

Education

Barcode

Business Intelligence (BI)

Collaboration

Data Extraction

Enterprise Feedback Management

Integrated Workplace Management (IWMS)

Statistical Analysis

Enterprise

Accounting

Corporate Performance Management (CPM)

Online Trading

Finance and Accounting

360 Degree Feedback Software

Applicant Tracking

Corporate Learning Management

Freelance Management

HR Management

Payroll

Recruitment Marketing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Authorization

Cloud Storage

Container Management

Data Collaboration

Data Science

Digital Experience Monitoring (DEM)

Fraud Detection

In-Memory Databases

Incident Response

Integration Platform as a Service (iPaaS)

Intranet

Network Performance Monitoring

Packet Analyzer

Penetration Testing

Phishing Detection and Response

SOA Application Gateways

Technology Scouting Software

Testing Services

Traffic Switching

Web Portal

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Contact Center

Content Management

Demand-Side

Domain Registration Services

Email Marketing

Event Management

Identity Resolution

Marketing Automation

Product Sampling

Social Media Management

Survey & Forms Building

Technology Review

Video Marketing

Web Analytics

Marketing

Project Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Lead-to-Account Matching and Routing

Social Commerce

Sales

Law Practice Management

Nonprofit Advocacy

Restaurant POS

Vertical-Specific

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mySQM Customer Service QA

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

mySQM customer service QA software empowers, recognizes, and engages agents by providing them real-time feedback, quality assurance, coaching, and recognition to deliver great CX. In addition, real-time, actionable reports (e.g., great CX delivery, service recovery opportunities) are pushed out to agents and managers. Our software captures data from multiple sources and stores it in one fully integrated software platform for managing CX data to deliver great customer satisfaction.<br><br>mySQM is deployed using a SaaS platform to help call centers, quality assurance and analysts capture and report real-time customer experience data for agent accountability, engagement, and coaching.

SQM Group

mySQM Customer Service QA Software and Testimonials.

mySQM™ Customer Service QA Software Testimonials

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Customer Experience Management Software

mySQM Customer Service QA

Overview

What is mySQM Customer Service QA?