Name: mySQM™ Customer Service QA Software Testimonials
Uploaded: 2022-06-30T19:21:28.000Z
Duration: 2 min 20 s
Description: mySQM Customer Service QA Software and Testimonials.

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Continuous Integration

Mind Mapping

Development

Business Intelligence (BI)

Collaboration

VoIP

Enterprise

Accounting

Cryptocurrency Mining

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Credentialing

HR Management

Payroll

Professional Employer Organizations (PEO)

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

File Sync and Share

Fraud Detection

IT Service Management (ITSM)

Identity Management

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Network Virtualization

Password Management System

Remote Monitoring and Management

Secure Email Gateway

Solid State Drives

Static Application Security Testing (SAST)

Storage Area Network

Voice Recognition

Web Application Firewalls

Information Technology

A/B Testing

Ad Serving & Retargeting

Advertising Agency

All-in-One Marketing

Business Card Scanning

Content Management

Data Management

Digital Experience Platforms (DXP)

Email Marketing

Marketing Automation

Mobile Marketing

Retail Media Advertising

SMS Marketing

Search Marketing Intelligence

Social Media Management

Survey & Forms Building

Swag Management

Video Streaming

Web Analytics

Webinar

Marketing

Field Service Management

Professional Services Automation

Project Management

Professional Services

Customer Relationship Management (CRM)

Point of Sale

Sales Gamification

Sales Intelligence

eCommerce

Sales

Insider Risk Management

Secure Service Edge

Security

Car Rental

Equation Editors

Home Health Care

Law Practice Management

Online Voting

Smart Cities

Vertical-Specific

Medallia Agent Connect (based on the former Stella Connect) is a CX suite of applications, performing customer feedback collection and service quality measurement, customer agent motivation tools, and employee engagement tools such as agent reward tools and performance tracking. Stella Connect was acquired by Medallia September 2020.

Medallia Agent Connect

Likelihood to Recommend

Support Rating

RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and  omni-channel integration with SMS, email, and social media platforms.

RingCentral Contact Center

Likelihood to Renew

Usability

Implementation Rating

Contact Center Software

Workforce Optimization (WFO)

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

Talkdesk

Availability

Performance

Online Training

In-Person Training

Configurability

Product Scalability

Vendor pre-sale

Vendor post-sale

mySQM Customer Service QA

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

mySQM customer service QA software empowers, recognizes, and engages agents by providing them real-time feedback, quality assurance, coaching, and recognition to deliver great CX. In addition, real-time, actionable reports (e.g., great CX delivery, service recovery opportunities) are pushed out to agents and managers. Our software captures data from multiple sources and stores it in one fully integrated software platform for managing CX data to deliver great customer satisfaction.<br><br>mySQM is deployed using a SaaS platform to help call centers, quality assurance and analysts capture and report real-time customer experience data for agent accountability, engagement, and coaching.

SQM Group

mySQM Customer Service QA Software and Testimonials.

mySQM™ Customer Service QA Software Testimonials

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

Reviews

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Customer Experience Management Software

Geography	North America
Supported Languages	English

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