SQM Group

mySQM customer service QA software empowers, recognizes, and engages agents by providing them real-time feedback, quality assurance, coaching, and recognition to deliver great CX. In addition, real-time, actionable reports (e.g., great CX delivery, service recovery opportunities) are pushed out to agents and managers. Our software captures data from multiple sources and stores it in one fully integrated software platform for managing CX data to deliver great customer satisfaction.

mySQM is deployed using a SaaS platform to help call centers, quality assurance and analysts capture and report real-time customer experience data for agent accountability, engagement, and coaching.