NITRO Help Desk

NITRO Help Desk by Crow Canyon Software is a centralized ticketing and request management platform built natively for Microsoft 365, Teams, and SharePoint. Designed to serve IT or HR departments, it gives organizations a single, unified system to capture, track, and resolve requests within the same environment users already work in every day.

For IT teams, the platform handles incident management, ticket routing, asset management, problem and change management, and SLA tracking.

For HR teams, it manages a wide range of requests including benefit enrollment, training requests, wage changes, temporary contractor requests, timesheet routing, employee badge requests, policy and compliance questions, personnel information changes, and more.

Tickets can be submitted through Microsoft Teams, a self-service employee portal, email, or a mobile app, with incoming emails automatically converted into tickets.

Multi-tier approvals, automated notifications, and real-time dashboards keep operations on track across departments. A built-in knowledge base helps staff resolve tickets faster.

Optional NITRO Copilot AI capabilities help classify requests, summarize conversations, and generate draft responses, reducing workload for both IT and HR teams. NITRO Copilot enables employees to self-serve by providing instant, accurate answers from the knowledge base, reducing incoming ticket volume and allowing staff to focus on more complex issues.

All data stays within the Microsoft 365 tenant or SharePoint environment, ensuring full control over data residency, security, and compliance. Deployment options include SharePoint On-Premises including connected as well as air-gapped, SharePoint Online including Commercial and customer hosted Azure GCC and GCC High environments. Flat-rate licensing supports unlimited staff and end users.