OhMD

OhMD has solved several business problems in the healthcare industry by providing a reliable and efficient communication platform between patients and healthcare providers. Patients receive real-time responses from providers, leading to improved satisfaction rates and increased compliance. Practices have been able to decrease patient wait times by eliminating long hold times on calls, resulting in a more streamlined approach to patient communication. The software has further improved productivity by sending broadcast messages to patients, reducing no-shows and cancellations.

The platform's HIPAA-compliant features have solved privacy concerns related to texting patients, enabling staff to communicate with patients without sharing personal cell phone numbers or disclosing any patient information under electronic communication methods. Additionally, OhMD has provided practices with an effective way of connecting with deaf populations and patients who prefer texting over phone calls or emails. The integration of OhMD with EMR systems has provided transparent documentation of discussions that is vital in the medical practice. Furthermore, practices have utilized this platform during COVID-19 for vaccine outreach and telehealth appointments, simplifying the joining process while maintaining HIPAA compliance. Overall, OhMD has demonstrated a wide range of use cases for improving patient experience and practice efficiency.