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Use Cases and Deployment Scope
We use Olark to communicate with our clients on our website to help them locate anything on our website. We also help them problem solve directly through Olark's chat. Olark's chat is indeed top tier and makes our day to day operations much easier because of the effectiveness of their program. In 11 years, we have only experienced a couple of outages and they were resolved in less than 10 minutes. It is indeed a great program that every business needs to have.
Pros
- Ability to create commands to make responding easier
- Chat transcript report after each chat
- The accessibility to Olark's staff is amazing.
Cons
- We should be able to transfer a chat and the transferred recipient should be able to see the context of what was previously said.
Likelihood to Recommend
Olark creates a chat that you are able to customize and create an atmosphere that makes it easy to be successful.
