Olark for Customers
January 31, 2019

Olark for Customers

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Bronze

Overall Satisfaction with Olark

We use Olark to interact with our online visitors. It is used by our Guest Experience team and it has really helped elevate our guest service even more. We have real people providing answers to guests that would not necessarily call in for their quick questions. We have also increased our number of reservations by really focusing on converting those visitors into guests!

Pros

  • It is easy to learn and implement.
  • It is easy to set up and create shortcuts.
  • It is very affordable!

Cons

  • There is not a way to add a queue. We have guests that get a little impatient when we are very busy. This would allow for the guest to know that we are working on getting to them and not ignoring them.
  • We have experienced outages this past year, and the communication in regards to what is happening is not the best.
  • We have had an increase in reservations since we are able to offer a small discount for chatting with us.
  • I can't think of a negative impact, everything is positive!
We have only used Olark, due to the pricing and ease of use.
It is a great tool if you are wanting to add it to a website so you can provide quick answers to your clients/customers/guests. I would not recommend it if you don't have a website. If you wanted this for internal use I would recommend a different service. It is quite affordable, so if you want to test it you would not lose much by doing so.

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