Olark for Customers
January 31, 2019
Olark for Customers
Score 8 out of 10
Vetted Review
Verified User
Software Version
Bronze
Overall Satisfaction with Olark
We use Olark to interact with our online visitors. It is used by our Guest Experience team and it has really helped elevate our guest service even more. We have real people providing answers to guests that would not necessarily call in for their quick questions. We have also increased our number of reservations by really focusing on converting those visitors into guests!
- It is easy to learn and implement.
- It is easy to set up and create shortcuts.
- It is very affordable!
- There is not a way to add a queue. We have guests that get a little impatient when we are very busy. This would allow for the guest to know that we are working on getting to them and not ignoring them.
- We have experienced outages this past year, and the communication in regards to what is happening is not the best.
- We have had an increase in reservations since we are able to offer a small discount for chatting with us.
- I can't think of a negative impact, everything is positive!
We have only used Olark, due to the pricing and ease of use.